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Customer reviews on our shop
The: 25/07/2024 23:10:29
The product , in my case a replacement mat , was of very good quality and the correct size. Please be aware this company question what size you order and the emails go into your junk so despatch can be delayed !!
The: 22/07/2024 09:09:51
Stayed the whole day for the delivery and it came 2 days after! Also required some sort of compensation for it and got no response.
Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team
The: 24/06/2024 23:04:42
Really proffesionals
The: 19/06/2024 05:11:26
We ordered a trampoline mat with a special size that we couldn't find anywhere else. The delivery was quick and the product was perfect. They sent us a confirmation email from France Trampoline to ask for specific details - first the e-mail went to junk mail. After the confirmation, the delivery was quick!
The: 14/05/2024 23:06:10
Hello, We are not satisfied with the order. Several pieces were damaged. For that price we expected quality materials.
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.
The: 23/04/2024 18:23:02
The slide is not good quality, the paint is falling and rust comes up very quickly.
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our slide. Customer satisfaction is our priority, and we regret that you have had this experience. Our slides are made from galvanised steel, designed to withstand the test of time and the elements. We are therefore very surprised and sorry to hear that your slide is deteriorating faster than it should. We'll be sending you an e-mail to find out more about the situation and come up with an appropriate solution. We hope that your children have been able to enjoy the slide. Kind regards, The France Trampoline team
The: 25/04/2023 06:31:31
Commande arrivée très rapidement donc vraiment top sur ce point. J'enlève une toute petite étoile car la notice n'est pas super claire par moment. A voir la résistance dans le temps.
The: 01/03/2022 12:22:59
Super fast delivery. Very good quality product
The: 28/02/2022 07:14:00
Very pleased with your high quality product and order process which was very simple. As somebody English, it was also very good to have an order system that allows you to select English to understand the order process. My only feedback concerning improvements would be around some messages I received regarding the delivery as there was a problem finding my address but all of tge correspondence was in French and I had to use Google translate to understand what was going on. Very pleased with the quality of the cover as its the same as the original and I couldnt locate on me in tge UK anymore as theyve discontinued it. Only issue was, one of the elastic straps was missing. I had to check twice but one is definitely missing. I didnt do anything because of the language barrier.
The: 10/01/2022 08:05:42
Super fast next day delivery for trampoline spare parts, accurate order fulfilment and an extremely pleasant and efficient English telephone contact.
The: 20/07/2021 23:57:55
Order receive on time an accuracy
The: 27/04/2021 12:13:33
The delivery went well. Great product. ***
The: 17/02/2021 18:16:33
Super service. We are in Ireland and always looked to the UK for online shopping before Brexit. The service from FT is better than any comparable UK operator, they are pro active and make certain the order is correct before shipping. You can trust these people
The: 15/11/2020 18:02:01
Très bien
The: 18/08/2020 23:36:01
Would highly recommend France Trampoline for excellent quality products and fantastic customer service. Ordered zip line, Ninja slack line and large oval trampoline in May and thank goodness we did as it kept our children happy, fit and busy during lockdown.
The: 17/08/2020 09:26:12
To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
The: 13/08/2020 09:05:33
Good service, quick delivery with appointment. Nice jumping!
The: 08/06/2020 09:31:07
Le trampoline est top! service au client aussi top! Facile à monter, la qualité est très bonne. Les enfants sont heureux! Merci France Trampoline! :-)
The: 22/04/2020 07:42:58
Toutes les choses sont OK
The: 12/04/2020 23:06:50
Good product and excellent service for delivery
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