Warranty - After sales service, accessories and spare parts

Guarantee for recreational and professional trampolines

We take the utmost care in the manufacture of our trampolines, which is why we are able to provide a guarantee of up to 5 years for our trampolines. On each of our product pages, we clearly state the warranty periods for the various trampoline components.

The warranty period begins on the date of delivery of the product. It covers not only parts, but also labour and shipping costs to and from our warehouse.

We have one of the lowest return rates in the industry. But if you have any problems, our team of technicians will be happy to help you Monday to Friday from 9am to 12.15pm and from 1.45pm to 6pm.

Below is a summary of the warranty periods for our trampoline ranges:

ModelsStart'UpJump'Up / Ovalie / MirageBoost'Up / Octopulse / Apollo Sport
Trampolines with netSteel frame2 years3 years5 years
Jumping mat2 years3 years5 years
Safety net2 years2 years2 years
Frame pad2 years2 years2 years
Springs2 years3 years5 years
Accessories2 years2 years2 years
Spare parts2 years2 years2 years

The warranty period on our other products is 2 years and does not benefit from an additional commercial warranty.


After Sales Service - Spare Parts Tracking Guarantee

Once the trampoline has been delivered, we pay particular attention to the follow-up of our customers and their equipment during its lifetime. In addition to the warranty, we are committed to keeping track of spare parts for our trampolines for 10 years.

Due to wear and tear or bad weather, some parts of your trampoline will need to be changed after a few years of use: France Trampoline guarantees to find the right spare parts for your trampoline.

As specialists, we carry a large number of spare parts and references in stock to supply you with the parts you need, even if your trampoline was purchased elsewhere.

As a specialist, we have a large stock of spare parts in quantity and references, so that we can provide you with the part you need, even if your trampoline is not from us.

Our service advisors are experts in the technical characteristics of trampolines. They will advise you on the choice of spare parts and accessories for your trampoline, even if it was not purchased from France Trampoline.

Planète Air EURL - France Trampoline provides a commercial guarantee on certain products, over and above the legal guarantee of conformity of two (2) years. The total duration (legal guarantee of conformity + commercial guarantee) is mentioned on the product presentation pages, under the tab "TECHNICAL DATA". However, the legal guarantee of conformity as well as the commercial guarantee offered by Planète Air EURL - France Trampoline does not cover:

  • Replacement of wearing parts,
  • Corrosion of steel,
  • Sealing of cushions,
  • Cuts on fabrics or nets,
  • Burns (cigarette, BBQ embers, etc...)
  • Cracks, breaks or bending of steel in case of impact,
  • Sewing problems if ripped,
  • Damage due to faulty installation or failure to follow assembly instructions,
  • Abnormal or improper use of the products. In this respect, we invite you to carefully consult the instructions provided with the products (e.g.: hanging from the fibreglass arches, non-compliant games within the trampoline enclosure, non-compliant shoes/clothing, use by more than one user at a time, etc.),
  • Damage due to the intervention of a repairer not approved by Planète Air EURL,
  • Damage resulting from a cause external to the equipment (for example, accident, shock, lightning, strong wind, storms, tornadoes, frost, or other bad weather...).
  • Defects of which the buyer is aware at the time of purchase.

The Planète Air EURL - France Trampoline guarantee is implemented by replacing the damaged product.

If the product cannot be replaced, Planète Air EURL - France Trampoline will repair or replace it with a product of equivalent characteristics.

The contractual guarantee does not exclude the benefits of the legal guarantee against defects which runs for a period of 6 months from the date of delivery.

Please note: custom-made products are not covered by the Planète Air SARL warranty.

If you have a complaint, within the framework of the guarantee, we kindly ask you to send us an e-mail to contact@france-trampoline.com with photos or any other supporting document attached. Once we have received this e-mail, we have a maximum of 7 working days to give you an answer.

Do not hesitate to contact us by telephone on +33 (0) 556 360 462 or by sending us a message via our contact form.

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