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Warranty - After sales service, accessories and spare parts
Warranty for leisure and professional trampolines
We take pride in the quality that goes into the manufacturing of our trampolines, which is why we are able to guarantee them for 5 years. In each of our Product pages, we clearly inform you of the different warranties for the different parts of the trampoline.
The warranty period begins on the date the product is purchased (indicated on your product invoice). Your warranty covers not only the parts but also labour (excluding shipping costs to and from our warehouse).
Our merchandise return rate is among the market's lowest. However, for even the smallest glitch, our team of technicians is available to assist you from Monday through Friday, 9 am to 12.30 and 2 pm to 6.30 pm.
Below is a re-cap of the length of our warranties:
| Models | Initio | Jump'Up/Ovalie | Booster / Waouuh/ Apollo Sport | Minimax | Batteries Aero | |
|---|---|---|---|---|---|---|
| Trampolines | Steel frame | 2 years | 3 yearss | 5 years | 6 months | 3 years |
| Jumping mat | 2 years | 3 years | 5 years | 1 year | - | |
| Safety net | 1 year | 1 year | 1 year | - | 1 year | |
| Safety pad | 1 year | 1 year | 1 year | 6 months | 1 year | |
| Springs | 2 years | 3 years | 5 years | 1 year | 1 year | |
| Accessories | 6 months | 6 months | 6 months | - | - | |
| Spare parts | 6 months | 6 months | 6 months | - | - | |
After-sales service - Spare parts follow-up guarantee
Once your trampoline has been delivered, we pay particular attention to following up on our customers and their equipment for as long as this equipment is in use. Beyond the length of the warranty, we follow up on the spare parts of our trampolines for 10 years.
Wear and tear or harsh weather conditions may result in the need to change some trampoline parts after a few years: France Trampoline guarantees the supply of your spare parts.
As specialists, we carry a large number of spare parts and references in stock to supply you with the parts you need, even if your trampoline was purchased elsewhere.
Our after-sales service team are experts in their field, and extremely knowledgeable when it comes to the technical specifications of a trampoline. They will assist you in selecting the appropriate spare parts and accessories for your trampoline, even if it was not purchased at France Trampoline.
Planète Air SARL - France Trampoline offers all its customers a contractual warranty corresponding to each product line, the duration of which is specified on the Product presentation pages, the Product data sheets, and the Trampolines, Accessories, and Spare Parts pricing information sections. This warranty provided by Planète Air SARL - France Trampoline does not cover:
Implementation of the Planète Air SARL - France Trampoline warranty guarantees damaged product replacement (excluding shipping costs to and from the warehouse). In the event that a product cannot be replaced, Planète Air SARL - France Trampoline will have the damaged product repaired or replace the damaged product with another one with equivalent characteristics. The contractual warranty includes the legal guarantee against hidden flaws for a 6-month period starting from the delivery date.
Please feel free to call us on +33(0)5 56 36 04 62 or use the online contact form to send us a message.
Warranty for multi-hull trampolines and nets / home nets
Our multi-hull nets have a projected durabiliity of 4 to 5 years, based on navigation zones, and not including damage due to impacts and exterior factors:
However, the wide variety of uses of these materials, in sometimes harsh, binding weather conditions, and the installation by the customers themselves does not allow us to offer a warranty on this type of product. Feel free to contact our Customer Service team for tips on installation and maintenance to ensure your nets' optimal durability.