Quality trampolines, made to measure nets and canvases
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Warranty - After sales service accessories and spare parts
Warranty period
We always take a lot of care when manufacturing our products: which is why we are able to provide a warranty of up to 5 years on our trampolines. On each of our product sheets, we clearly inform you about the warranty for different components of the trampoline.
The warranty period starts from the date of purchase (date on the invoice). It not only covers the different components but also the cost of labour (does not include delivery prices to and from our warehouse).
However, if ever you do encounter any problems, our team of technicians can answer your calls from Monday to Friday, from 9.00 am to 6.30 pm.
Please find here after a recap of warranty periods:
| Models | Access | Jump'Up/Ovalie | Booster / Waouuh/ Apollo Sport | Gym Tramp | Aero batteries | |
|---|---|---|---|---|---|---|
| Complete trampolines | Steel structure | 2 years | 3 years | 5 years | 2 years | 5 years |
| Jumping mat | 2 years | 3 years | 5 years | 2 years | 1 year | |
| Frame pad | 1 year | 1 year | 1 year | 2 years | 1 year | |
| Springs | 2 years | 3 years | 5 years | 2 years | 2 years | |
| Accessories | 1 year | 1 year | 1 year | - | - | |
| Spare parts | Steel structure | 1 year | 1 year | 1 year | 1 year | 5 years |
| Jumping mat | 1 year | 1 year | 1 year | 2 years | 2 years | |
| Frame pad | 1 year | 1 year | 1 year | 2 years | - | |
| Springs | 1 year | 1 year | 1 year | 2 years | 2 years | |
After sales service - follow-up of components under-warranty
Once the trampoline is delivered, we are always careful to follow our clients and their products during their lifespan. Once the warranty is no longer valid, we still carry on manufacturing the spare parts for 10 years.
Wear and tear and weather conditions sometimes mean that you need to change certain parts of your trampoline after a few years of use: France Trampoline guarantees that it will provide spare parts for your trampoline..
As trampoline specialists, we have a large stock of replacement parts in order to find the component that you need, even if you did not buy your trampoline with France Trampoline.
Knowing everything there is to know about the technical characteristics of our trampolines, our after sales team are real experts. They can recommend which replacement part or accessory you need for your trampoline, whatever the brand.
Please do not hesitate to call us on 00 33 (0)5 56 36 04 62 or to contact us on our online contact form.
Warranty for multihull trampolines and nets/indoor nets
The wide variety of usage for these products, as well as the difficult weather conditions they are often subjected to and the fact that they are installed by the clients themselves, does not allow us to offer any form of warranty. Please do not hesitate to contact us for any recommendations on installing and maintaining your product, to improve longevity.