We take the utmost care in the manufacture of our trampolines, which is why we are able to provide a guarantee of up to 5 years for our trampolines. On each of our product pages, we clearly state the warranty periods for the various trampoline components.
The warranty period begins on the date of delivery of the product. It covers not only parts, but also labour and shipping costs to and from our warehouse.
We have one of the lowest return rates in the industry. But if you have any problems, our team of technicians will be happy to help you Monday to Friday from 9am to 12.15pm and from 1.45pm to 6pm.
Below is a summary of the warranty periods for our trampoline ranges:
|Models||Start'Up||Jump'Up / Ovalie / Mirage||Boost'Up / Octopulse / Apollo Sport|
|Trampolines with net||Steel frame||2 years||3 years||5 years|
|Jumping mat||2 years||3 years||5 years|
|Safety net||2 years||2 years||2 years|
|Frame pad||2 years||2 years||2 years|
|Springs||2 years||3 years||5 years|
|Accessories||2 years||2 years||2 years|
|Spare parts||2 years||2 years||2 years|
The warranty period on our other products is 2 years and does not benefit from an additional commercial warranty.
Once the trampoline has been delivered, we pay particular attention to the follow-up of our customers and their equipment during its lifetime. In addition to the warranty, we are committed to keeping track of spare parts for our trampolines for 10 years.
Due to wear and tear or bad weather, some parts of your trampoline will need to be changed after a few years of use: France Trampoline guarantees to find the right spare parts for your trampoline.
As specialists, we carry a large number of spare parts and references in stock to supply you with the parts you need, even if your trampoline was purchased elsewhere.
As a specialist, we have a large stock of spare parts in quantity and references, so that we can provide you with the part you need, even if your trampoline is not from us.
Our service advisors are experts in the technical characteristics of trampolines. They will advise you on the choice of spare parts and accessories for your trampoline, even if it was not purchased from France Trampoline.
Planète Air EURL - France Trampoline provides a commercial guarantee on certain products, over and above the legal guarantee of conformity of two (2) years. The total duration (legal guarantee of conformity + commercial guarantee) is mentioned on the product presentation pages, under the tab "TECHNICAL DATA". However, the legal guarantee of conformity as well as the commercial guarantee offered by Planète Air EURL - France Trampoline does not cover:
The Planète Air EURL - France Trampoline guarantee is implemented by replacing the damaged product.
If the product cannot be replaced, Planète Air EURL - France Trampoline will repair or replace it with a product of equivalent characteristics.
The contractual guarantee does not exclude the benefits of the legal guarantee against defects which runs for a period of 6 months from the date of delivery.
Please note: custom-made products are not covered by the Planète Air SARL warranty.
If you have a complaint, within the framework of the guarantee, we kindly ask you to send us an e-mail to firstname.lastname@example.org with photos or any other supporting document attached. Once we have received this e-mail, we have a maximum of 7 working days to give you an answer.
Do not hesitate to contact us by telephone on +33 (0) 556 360 462 or by sending us a message via our contact form.
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