Avis clients France Trampoline

4.7 /5
22128 avis clients
5/5
May 21, 2025
Purchase of a replacement net. Everything is in accordance with the order and perfect
5/5
May 21, 2025
very good welcome competent staff and attentive to the customer the advice given is relevant and in line with the expressed need and helps avoid a bad product choice when ordering I recommend...
4/5
May 20, 2025
Following the order for changing the safety net and the protective foams for the posts. A mounting manual is missing from the package. When the trampoline has been assembled for several years, you no longer know how to disassemble it, especially how the posts are fitted and locked (by a spring pin) and the junction point of the fiber arch fitted but not marked during assembly (marking this greatly facilitates things) And a small manual for reassembling the ordered elements. Very good replacement products mounted for 2 weeks, the children are safe and happy.
Réponse de France Trampoline - May 3, 2025
Dear Sir or Madam, Thank you for your message. A mounting manual is available on your customer account in pdf format for each item after purchase. We also provide assembly videos on our website. Finally, customer service is available from Monday to Friday to respond to your requests. The France Trampoline team
5/5
May 20, 2025
Order on France trampoline net with poles very good merchandise easy to assemble, solid fast delivery by carrier, I recommend
5/5
May 20, 2025
Perfect delivery on time. Everything very well packaged and protected. Material of qualitative appearance remains to be tested over time
5/5
May 20, 2025
Perfect, the order arrived on time as expected. The product was very well packaged and in accordance with the description and my expectations.
5/5
May 20, 2025
Perfect, efficient customer service, attentive and responsive
5/5
May 20, 2025
Delivered on time and good quality of the material
5/5
May 20, 2025
Order received quickly, after checking the measurements, fortunately, because I had made a mistake. I really recommend this site.
1/5
May 20, 2025
Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)
Réponse de France Trampoline - April 30, 2025
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
5/5
May 19, 2025
I was able to benefit from ordering advice by phone for spare parts. I am very happy with the sturdiness of the trampoline (posts and jumping mat)
5/5
May 19, 2025
I recommend this company for its products certainly but especially its customer service. I am very very satisfied.
5/5
May 19, 2025
The person from France Trampoline we spoke to on the phone for advice listened to us very well and guided us for our purchases. The first one arrived very quickly and was completely in line with our expectations. The second is on pre-order so we are waiting. But we are very satisfied
5/5
May 19, 2025
I ordered a protective net for the trampoline to replace the old one that had torn along the zipper even though winter has come.
4/5
May 19, 2025
good
5/5
May 19, 2025
Delivery time respected and the service well done
4/5
May 19, 2025
Fast delivery and very clean and solid packaging.
3/5
May 18, 2025
Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...
Réponse de France Trampoline - May 1, 2025
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
3/5
May 17, 2025
The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.
5/5
May 16, 2025
Communication via WhatsApp worked excellently, so I could order the right spare parts. Fast delivery, everything went perfectly
5/5
May 16, 2025
Product compliant and of good quality. Fast delivery
5/5
May 15, 2025
Very good trampoline, sturdy and well thought out. The only small downside is that the instructions could be clearer.
5/5
May 15, 2025
Simply perfect
5/5
May 15, 2025
Very fast and very satisfactory delivery
5/5
May 15, 2025
Top advice and everything went smoothly and perfectly!
4/5
May 14, 2025
Good phone contact and the delivery issue was quickly resolved.
5/5
May 14, 2025
This is the second time I order from France trampoline and I am very satisfied with the ordered product and the quality of the delivery. Thank you
5/5
May 13, 2025
Perfect
5/5
May 13, 2025
No particular comments. Everything went well: the delivery and installation of the climbing dome.
5/5
May 13, 2025
Great seller. He contacted me to ensure he was sending the right item
5/5
May 13, 2025
I called the phone service to replace the net of our trampoline. My contact person checked that the net existed and suggested I get new poles at the same time. She then prepared a basket that I only had to validate.
5/5
May 13, 2025
Satisfactory
5/5
May 12, 2025
Quality very good, expectations fully met
5/5
May 12, 2025
Completely satisfied
5/5
May 12, 2025
Fast and careful shipping, item perfectly compliant, everything is perfect!
1/5
May 12, 2025
Order placed on April 23, no news by May 13. Customer service does not respond.
Réponse de France Trampoline - April 21, 2025
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
5/5
May 12, 2025
I needed accessories for my trampoline because some parts were worn out. It was extremely easy to find the right parts. A small weak point, the delivery that did not happen as planned for the second order, but that is related to human laziness!
5/5
May 11, 2025
Fast delivery, product matches the description and expectations, very satisfied with the entire process as well as the product!
5/5
May 11, 2025
Fast delivery, good material, exactly what I wanted.
5/5
May 11, 2025
Except for a small delay for which you had to give me your excuse, everything is going well.
5/5
May 11, 2025
All ordered parts are of very high quality. After the order, I was regularly informed about the order and shipping status - much more detailed than with large online retailers.
5/5
May 10, 2025
Superb product.
5/5
May 10, 2025
Fast delivery and very good quality
5/5
May 9, 2025
Perfect
5/5
May 8, 2025
Very good quality trampoline. The bounce is really superior to other brands. The assembly instructions are clear. I do not regret my purchase.
5/5
May 8, 2025
Excellent product, I recommend.
5/5
May 8, 2025
Spare parts that allowed us to repair our trampoline. Thank you
5/5
May 7, 2025
Product completely conforms, well packaged and easy to assemble (02)
5/5
May 7, 2025
We bought a trampoline in 2016 we had to change the net this year 2025, impeccable quality trampoline. And this year we acquired a climbing dome with a cabin the children are delighted and the quality is always present. Top team and perfect customer service keep it up.
5/5
May 7, 2025
Very serious
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