in accordance with the order
Trampoline that seems to be good quality. Time will tell how it holds up.
Fast delivery of parts under warranty. After-sales service is really top-notch.
Perfect protection even if the straps to attach it are missing
Speed, reliability, good products that are suitable and even improved!
Perfect, equipment shipped quickly, in excellent condition, well packaged, clear installation instructions
Perfect, beautiful material, fast delivery
Very efficient phone contact for ordering a trampoline cover. Fast delivery.
Very satisfied with the replacement mat for my defective trampoline.
Genuinely high-quality products; my children love them. This is my second order, and shipping was very fast and careful. Despite the weight, the packages always arrive in good condition.
Responsive team. Quality product
Very fast shipping. The equipment seems sturdy
Very fair and fast service. Excellent product!
Good customer listening and responsiveness
I thought the after sales service was superb
Fast and careful shipping
Perfect
As usual, everything is okay
Very good quality, we recommend your brand 100%.
Very good
Perfect
Super worked out. Everything is like new again!
Very good advice was given to me regarding the type of net I needed. The delivery was very fast and the product was of excellent quality. I recommend.
Serious doubts about the quality and exhausting and unpleasant exchanges as a bonus. It is clear that we will not attempt again. Very disappointing for us for a company that claims quality and our first impressions that went in that direction.
Hello, We are sorry that your experience did not meet your satisfaction. However, in order to provide objective insight to those who consult this review, we would like to remind a few elements. The presence of a warranty does not mean that every concerned part is automatically replaced free of charge as soon as a degradation appears during its coverage period. Like any product, a prior technical analysis is necessary to determine whether the damage results from a manufacturing or design defect covered by the warranty. In your case, several examinations were carried out and the submitted elements did not establish the existence of a manufacturing defect justifying full coverage. That is why your initial request was denied. Despite this conclusion, and in order to favor an amicable solution, we have made an exceptional commercial gesture particularly important on the requested parts. This proposal far exceeded the obligations we had in this case. We therefore regret to note that after benefiting from this exceptional solution, you continue to present our intervention as a total refusal of support. For many years, we have taken charge of products when the warranty conditions are met. However, we cannot consider that a product under warranty automatically entitles to free replacement of all concerned parts, regardless of the analysis carried out. We remain convinced that we have handled this case seriously, examining the request, justifying our decision, and proposing, despite our disagreement on the substance, a particularly favorable commercial solution. Best regards, The France Trampoline team
very good advice over the phone and fast delivery
Products meet my expectations. Fast delivery time.
Perfectly adapted material
Perfect. In accordance with the description. Fast shipping
good performance
All the ordered items match and I want to emphasize the packaging which is very well protected
Thank you very much Maxime for your feedback! We are delighted that the items meet your expectations and that you particularly appreciated the care taken in the packaging and protection of your order. The France Trampoline team
I bought a rug and a trampoline cover for our Gîtes (Gîtes Grand Pré and the Roulotte de Roquecor in the South-West of France) and I sincerely thank the whole team for their efficiency and the quality of the products. Someone even called me to make sure of the number of springs, to avoid an easy mistake to make when ordering. Highly appreciated. Thank you.
A big thank you Emmanuel for this very detailed and warm feedback! We are delighted to have been able to assist you with your order for your gifts and to know that you appreciate the quality of our products. We place great importance on verifying technical details to avoid any errors, and we are happy that this support has been useful to you. We wish you an excellent use of your trampoline in your gifts! The France Trampoline team
We are absolutely thrilled with this trampoline. The assembly was manageable thanks to the understandable instructions (best done with two people). The trampoline gives an extremely stable and safe impression. Nothing wobbles, the poles are well padded, and the safety net is tear-resistant. The jumping feeling is fantastic, the springs provide a great and even bounce without being too loud. Our children don't want to get off anymore, and it also offers stable space for adults. The price-performance ratio is absolutely right here. Five stars!
Thank you very much for your detailed and positive review! We are very pleased that you are so satisfied with the stability, safety, and jumping feel of our trampoline. It is especially nice to hear that both your children and the adults are having a lot of fun with it. We wish you and your family a lot of fun jumping! Your Trampoline Technology Team
Perfect.
effective management of the order and shipping. Reactive customer service, and well-thought-out products. Reading the manual can sometimes be a bit tricky for some details.
Thank you very much for your detailed feedback! We are delighted that you are satisfied with the management of your order, the speed of customer service, and the design of our products. We also take note of your comment regarding the manual. Your feedback is valuable to us to continue improving the clarity of our instructions. Thank you for your trust! The France Trampoline team
A staff that listens to you, who knows how to guide you to the ideal product to buy. It's precious, especially when you need to change parts of the trampoline like the jumping mat as was my case...
Thank you very much for your feedback! We are delighted that our team was able to advise and guide you to the part suitable for your trampoline. We know how important it is to rely on precise support when it comes to replacing an element like the jumping mat. Thank you for your trust and see you soon! The France Trampoline team
Product received quickly, the children love it
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Despite having given the correct dimensions of my trampoline which came from trampoline expert, the dimensions of the new net are not 100% compatible.
Hello Philippe, Thank you for your feedback. To date, unless there is an error, we have not been contacted regarding a compatibility issue with the received net. The product sheet for this net does not mention specific compatibility with the brand of your trampoline. Indeed, two trampolines of similar diameter can have design differences, particularly in terms of the number of poles, their positioning, or the net attachment system. We remain available to assist you: do not hesitate to send us some photos of your trampoline, the installed net, as well as a precise description of the problem encountered. This way, we can verify the situation and advise you accordingly. For any compatibility questions before ordering, our team is available to help you choose the appropriate parts. Best regards, The France Trampoline team
I found my way well through the website. I was just surprised that my product was delivered from abroad. But everything was okay
Thank you very much for your review! We are glad that you found your way around our website well and that everything went smoothly with your order. We wish you much joy with your product! Your Trampoline Technology Team
Perfect
Order conforming and shipped very quickly.
IF ORDER ARRIVED IN THE RECOMMENDED TIME THANK YOU
Thank you very much Emanuele for your feedback! We are happy that your order arrived on time. Thank you for your trust and see you soon! The Salt'in Italy team
Very good quality, fast delivery, great product
Very good
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Order received within 3 days Super
The parts are stable and look durable. The assembly works even without great craftsmanship skills.
Thank you very much for your positive feedback! We are very pleased that you are satisfied with the quality and stability of the parts and that the assembly went smoothly. We wish you much joy with your trampoline! Your Trampoline Technology Team