Avis clients France Trampoline

Hello,

Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.

We apologize for the inconvenience caused.

Hello Vlad,
Thank you for your detailed feedback!
We’re glad you appreciated our pricing and customer support. We also take note of your comment regarding the assembly and understand it can be challenging. Please don’t hesitate to contact us if you need any assistance or advice.
The France Trampoline Team

Hello,

Thank you for taking the time to share your feedback regarding the 45 m zip line.

We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.

To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.

We remain at your disposal and thank you again for your contribution to our continuous improvement process.

Best regards, The France Trampoline team.

Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team

Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.

Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team