Avis clients France Trampoline

4.7 /5
21756 avis clients
4/5
August 8, 2016
Good service overall. The only downside concerns the protectors for the posts. The photo shows 6 protectors while the price is a unit price, without it being clearly stated. We needed 6 protectors and only received one. We had to place another order and pay for shipping again.
5/5
August 8, 2016
Package received quickly within the announced deadlines. The carrier informs you of the day and time of delivery. Excellent service. Thank you
4/5
August 8, 2016
order well executed within the allotted time, the only thing is that we had to block the day to wait for the carrier who finally delivered around 5 PM, and left the package in the alley ?in front of the cars?and did not help us to put it in a more tactical place despite the weight. He explained that many of his colleagues were on vacation and that he was therefore overwhelmed ?hence the late delivery time?and rushed. Regarding the trampoline, it meets our expectations, the only small downside would be the opening to access it we are afraid that the net will wear out over time ?we would have preferred a closure?and we looked if we were going to change it the cost of it is quite significant ?***??and the green protective cover ?to hide the springs?that we cannot put on correctly because of the ladder.
Réponse de France Trampoline - July 14, 2016
Hello Madam, We apologize for the small inconvenience caused by the delivery person. The delivery person can be very helpful in assisting you to place the trampoline in your desired location, but he is not obliged to do so, particularly for insurance and liability reasons. Unfortunately, it is true that during the summer vacation period, delivery people have busier schedules, which may explain why he did not take the time to provide you with this service, which he is not required to do. Regarding the closure of the Access trampoline net, it consists of 2 overlapping net panels, as mentioned on the product sheet. Our Access range includes the basics of the trampoline, at a reduced price. However, if you were interested in a trampoline with a net equipped with a zipper closure, we would have naturally recommended a model from our Jump'Up range. If you have any other questions, please know that we remain at your disposal. The France Trampoline Team.
5/5
August 8, 2016
Super service
5/5
August 8, 2016
Fast, helpful, quality material, excellent value for money.
5/5
August 8, 2016
Quality product, which makes our children happy, easy to assemble after a quick delivery!
5/5
August 8, 2016
Very professional
5/5
August 8, 2016
Perfect and fast
4/5
August 8, 2016
Delivered on time, courteous delivery person who calls before coming which is very good. Too bad to have to block an entire day to wait for the delivery person, I don't call that an appointment...
5/5
August 8, 2016
Product compliant and deadline respected
4/5
August 8, 2016
Order dispatched quickly. Delivery on the agreed day. No issues
5/5
August 8, 2016
quality trampoline and responsive customer service thank you
5/5
August 8, 2016
I am very satisfied with my purchase and the customer service
5/5
August 7, 2016
Very good advice for selecting the replacement mat model. Thank you!
4/5
August 7, 2016
Trampoline delivered quickly and meets our expectations
4/5
August 7, 2016
Delivery on time. Slightly deformed box but no damage. Easy assembly and good quality material.
5/5
August 7, 2016
Very good product, the quality is there.. Fits very well in our small garden, relatively easy to assemble. The only downside is the delivery: you have to block the day and no delivery on Saturday.
5/5
August 7, 2016
Perfect and very fast
4/5
August 7, 2016
Good quality. Well packaged. Ladder not easy to assemble. Assembly time is a bit too long. Anchoring system not great. Might need a protective cover. Final result (good finish) is largely satisfactory compared to other trampolines I have had. See wear over time. Best regards.
4/5
August 6, 2016
Good quality product and as described.
5/5
August 5, 2016
No problem
4/5
August 5, 2016
I would have rated it very good if there hadn't been a missing part. But the customer service handled the problem well.
5/5
August 5, 2016
excellent
5/5
August 4, 2016
Very happy with the product. We were very well received on the phone and given great advice. We highly recommend this site. Bravo!!!!
5/5
August 4, 2016
nothing to report
4/5
August 4, 2016
delivery on time and good quality material. satisfied for now
5/5
August 4, 2016
Availability, responsiveness, excellent.
4/5
August 4, 2016
No problem with the order. For the delivery, there was a delay issue. Your service asked me to call the carrier, but that should have been done by your service, not asking the customer to take care of it. Upon delivery, the protective film was no longer there and one package was torn open with 2 loose metal pieces.
5/5
August 4, 2016
perfect
5/5
August 4, 2016
Fast delivery. Order as described
5/5
August 4, 2016
quality provider.
5/5
August 4, 2016
Perfect
4/5
August 4, 2016
Great product of good quality. Easy assembly. Nice team
5/5
August 4, 2016
Fast delivery. Product as described.
5/5
August 3, 2016
Very very good.
5/5
August 3, 2016
Very happy with my order which arrived on time. I recommend the site - Very serious
5/5
August 3, 2016
beautiful quality and seems very solid.
4/5
August 3, 2016
Good quality, difficult assembly.
5/5
August 3, 2016
Very nice and responsive, thank you
5/5
August 3, 2016
perfect, punctual delivery
5/5
August 3, 2016
PERFECT SERVICE. NOTHING TO SAY.
5/5
August 3, 2016
Still satisfied with this purchase. Speed and quality. Thank you
3/5
August 2, 2016
Very good commercial service with professional and available telephone advice. Good product quality, which has its price. Very poor home delivery service (not precise and reliable in the delivery slots).
Réponse de France Trampoline - June 28, 2016
Hello Sir, we apologize for the inconvenience caused by the delivery person. Normally, he respects the time slot validated by you via their website (to be done the day before delivery before 11 PM). The delivery person in charge of your package must have experienced a delay on one of his deliveries before yours, which delayed your reception. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
5/5
August 2, 2016
When you talk about the service provider, I think it refers to the delivery person. Excellent, call before arrival and delivery at the requested location, nothing to say. If the service provider is the manufacturer: I assembled the trampoline myself and was able to assess the quality of the materials. It took me a little day, it was very hot. After that, my daughter was able to test the bounce, it's great. She does it in a club with professional trampolines.
5/5
August 2, 2016
Good contact, responsive service, and attentive. Perfect delivery service.
4/5
August 2, 2016
This new net is of better quality, finer mesh, secured access. However, the perimeter of the carbon fiber arc is not large enough (missing 10 cm) to fit everything correctly. There are 10 cm left where the elastic is visible and unprotected. Overall, we are happy.
Réponse de France Trampoline - July 8, 2016
Hello, we apologize for this inconvenience. An advisor will contact you to validate certain installation points with you. If necessary, he will send you an extension for the fiberglass arc. We remain at your disposal if you have any other comments. The France Trampoline team.
5/5
August 2, 2016
Nothing to report.
5/5
August 2, 2016
Excellent service: I had a deadline for my son's birthday and everything was done to ensure the order arrived on time... Every phone exchange was very pleasant and very efficient. The trampoline is impeccable, the quality is there, nothing to compare with the 'standard' trampolines: the mats, the springs, the finishes, the bounce, users can really tell the difference. Thank you to France Trampoline, which I warmly recommend!
5/5
August 2, 2016
Very good. Delivered on time.
5/5
August 2, 2016
Good contact, responsive service, and attentive. Perfect delivery service.
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