Avis clients France Trampoline

4.7 /5
21475 avis clients
5/5
June 21, 2016
Delivery made on time, good quality fabric, in line with our expectations.
4/5
June 21, 2016
The package suffered damage for the first time, resulting in non-delivery. France Trampoline reacted well because as soon as they were informed, they sent out a second delivery which this time was delivered without damage. Delivery times were longer than expected.
5/5
June 21, 2016
Very good!
3/5
June 21, 2016
Regarding the part, no problem, but concerning delivery, paying €12 to be delivered a week later is a bit frustrating (for a 48h delivery). Regards.
Réponse de France Trampoline - June 2, 2016
Hello, we have received your feedback on the ground fixation kit and we appreciate that the item meets your expectations. You ordered on May 31 and we handed your package to the carrier on June 1, 2016. The delivery person tried to deliver to you on Friday, June 3, according to the request you made on the carrier's website, which allows you to select a date and time slot for delivery. You were apparently not available on the agreed date, so the carrier returned to deliver to you the following Monday. Our carrier does not deliver on Saturdays or Sundays, in order to keep transport costs to a minimum. We remain at your disposal if you have any questions. The France Trampoline team.
3/5
June 21, 2016
Good telephone advice, product in stock, fast delivery (3 days), correct instructions, accessories very expensive considering the quality (ladder, anchoring...) ground fixation is mandatory, but there is no ideal solution, the kit guarantees nothing, only time will tell if we are right or not!!
Réponse de France Trampoline - June 3, 2016
Hello, we thank you for your positive feedback on the trampoline and its safety net. We are sorry to hear that the ordered accessories do not fully satisfy you. We would like to clarify that the ground fixation kit is not mandatory but recommended if the trampoline is placed in a windy area. Regarding the ladder, it is equipped with wide steps so that children can access the trampoline easily and without hurting their feet (as is often the case with ladders that have rungs as steps). Please know that we remain at your disposal from Monday to Friday if you have any questions. The France Trampoline team.
5/5
June 21, 2016
I particularly appreciated your team's call to verify that the dimensions were correct to avoid a possible return. Fast delivery as a bonus, it's perfect.
5/5
June 21, 2016
Simply perfect!
4/5
June 21, 2016
Trampoline of very good quality. The assembly with 2 people took much longer than the 1h30 indicated in the guide (over 3 hours with 2 people), it's better to know that. Everything else is absolutely perfect. Thank you.
4/5
June 21, 2016
too bad we cannot order certain parts individually (e.g.: spacers for fixing protective net poles)
4/5
June 21, 2016
The delivery was very fast which is pleasant because the children could no longer use the trampoline without the net.
5/5
June 21, 2016
Very good.
5/5
June 21, 2016
Very good service. Quality trampoline.
5/5
June 20, 2016
Easy order, perfect tracking, fast delivery and perfectly fitting part 10/10
4/5
June 20, 2016
A phone call just before the order because I was not sure of the reference of the part and a customer service worthy of the name!!!
5/5
June 20, 2016
we received a product perfectly identical to our order. The quality of the product is evident. all technical characteristics are well explained on the site, making the choice of model easy. Thank you.
5/5
June 20, 2016
VERY GOOD PRODUCT AND QUALITY. REACTIVE COMPANY AT THE SLIGHTEST ISSUE. HIGHLY RECOMMENDED.
5/5
June 20, 2016
Excellent
4/5
June 20, 2016
Very good service
5/5
June 20, 2016
Very good
5/5
June 20, 2016
nothing to report
5/5
June 20, 2016
Order received very quickly. Quality trampoline that seems durable. However, be careful with the fragility of some plastic attachments of the protective net. For the rest, no issues.
5/5
June 20, 2016
Fast and compliant delivery
5/5
June 20, 2016
delivery on time and product in good condition.
5/5
June 20, 2016
Good, nothing to complain about
5/5
June 20, 2016
Perfect 👍
4/5
June 20, 2016
to recommend
4/5
June 20, 2016
yes, very good. the packages were not too heavy.
5/5
June 20, 2016
I called the services to know exactly which parts I needed to order, the person who answered me was very kind and gave me very good information. I recommend your company and your products to all my contacts. A serious company to recommend.
5/5
June 20, 2016
very good.
5/5
June 20, 2016
Very good service
5/5
June 20, 2016
Very good
5/5
June 20, 2016
Perfect
5/5
June 20, 2016
Very good product, nothing to compare with those found in traditional stores.
5/5
June 20, 2016
I will recommend you to my friends
5/5
June 20, 2016
very good welcome, respect for deadlines and quality material. I recommend
5/5
June 20, 2016
VERY GOOD
5/5
June 20, 2016
service in accordance with the order
5/5
June 20, 2016
Good welcome and speed of the order. Well done
5/5
June 19, 2016
Quality product and perfect delivery service.
4/5
June 19, 2016
The sellers give good advice on the products but they encourage us to buy the most expensive trampolines. In the end, I do not regret my purchase, but the trampolines are really large.
Réponse de France Trampoline - April 12, 2016
Hello, We are pleased to see that the advice given by our sales representative has fully satisfied you. We hope that the Ovalie 490 trampoline will satisfy you for years to come. Regarding the price of the trampoline, we systematically offer models that match the needs (current and future) and the budget of our clients. We remain at your service. The France Trampoline team.
4/5
June 19, 2016
Happy
4/5
June 19, 2016
Fast delivery, the material seems to be of good quality.
4/5
June 19, 2016
shipping costs too expensive
5/5
June 19, 2016
Nothing to complain about, impeccable delivery, easy assembly, only... And happy child, except when it rains... Thank you
4/5
June 19, 2016
Delivered in 1 week, trampoline easy to assemble in 1h30, very happy children. The only downside, after a week, a permanent squeaking due to the springs that got damp as soon as there are children playing inside.
4/5
June 19, 2016
Excellent quality product like the rest only delivery time too long apparently due to stock shortage.....
Réponse de France Trampoline - May 14, 2016
Hello Madam, we are delighted to see that you appreciate the quality of our products. We do our utmost to provide you with quality material. Regarding the delivery, indeed at the time of your purchase, this item was out of stock for a few days, as indicated on the product sheet and in the cart. In any case, we remain at your disposal by phone if needed. The France Trampoline team.
5/5
June 19, 2016
Order delivered quickly and in accordance with the needs expressed by phone
5/5
June 19, 2016
Serious team, attentive to the order placed to avoid any potential errors in dimensions. Fast delivery. We are really satisfied.
3/5
June 19, 2016
The delivery person got stuck in my neighbor's driveway and broke 3 pine branches while reversing.
Réponse de France Trampoline - May 12, 2016
Hello Sir, we have taken your feedback into account. We apologize for the issue encountered with the delivery truck. Given the volume of our products, carriers must deliver in large trucks. The delivery personnel are conscientious, but small inconveniences can sometimes occur, like the one you mentioned. If needed, we remain at your disposal at 05 56 36 04 62 from Monday to Friday. The France Trampoline team.
5/5
June 19, 2016
Material received within the expected deadlines and perfect quality
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