Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
November 29, 2022
Fast delivery. The assembly was quite long but it went well. The trampoline seems to be of good quality, to be seen over time.
3/5
November 28, 2022
Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?
Réponse de France Trampoline - October 6, 2022
Hello, We acknowledge receipt of your review and are delighted that the trampoline purchased meets your expectations. Regarding the delivery, it is clearly stated in the General Sales Conditions, clause 7 (https://france-trampoline.com/fr/content/3-conditions-vente) that delivery is made to the threshold of the address, the driver is in no way obliged to deliver the goods beyond the threshold or if you live on the upper floor. At the time of scheduling, for these bulky products, the delivery company may nevertheless offer delivery by several people but with an additional charge to be borne by the customer and to be settled with the delivery company. We remain available for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com The France Trampoline Team
5/5
November 28, 2022
Following premature wear of the net after a few months of use, and still under warranty, the net was exchanged for us without any problem and very quickly. Perfect customer service!
5/5
November 25, 2022
Very good item. Fast delivery, assembly very well explained.
5/5
November 24, 2022
Faster delivery than announced with the package impeccable and perfect fit on our trampoline
4/5
November 24, 2022
Good customer service
5/5
November 24, 2022
Trampoline Jump Up 430. Quality product that bounces very well. With the protective cover, it stays clean and protected. The cover is easy to put on and take off, less than five minutes, just leave it on one side without completely removing it. This trampoline is easy to assemble but takes time the first time because you have to remember to put the parts in the right direction. I recommend the product, it seems to have a good quality-price ratio (to be seen over time), fast and quality delivery.
4/5
November 23, 2022
I jump for joy.
5/5
November 22, 2022
Very professional, even going so far as to call me to verify an order placed online
5/5
November 21, 2022
Very professional and available. Competent and efficient
5/5
November 21, 2022
The trampoline seems to be of good quality, we'll see over time...
5/5
November 21, 2022
Fast and very careful shipping, high-quality product
5/5
November 21, 2022
Very good communication, customer callback, help with the delivery problem. Super pleasant and service-oriented.
5/5
November 18, 2022
Super fast delivery, our little grandchildren were thrilled, assembly wasn't easy but luckily we are farmers and with a tractor it was much better, quite high for the kids at 5m
5/5
November 18, 2022
Perfect
5/5
November 17, 2022
Very good
5/5
November 17, 2022
Very satisfied with the advice and delivery time. Perfect product
5/5
November 15, 2022
Fast shipping
5/5
November 15, 2022
Very good phone reception. The answers to my questions were clear. Very fast delivery service. The children and parents are delighted!
5/5
November 14, 2022
Nothing to say, everything was clear, detailed, and the product was as described.
5/5
November 14, 2022
The site is very user-friendly, I quickly found what I was looking for. The zip line was received quickly and the product matches the description. We installed it easily with two people, the instructions were clear and easy to understand. The material seems to be of very good quality. Our child loves it. I am delighted with my purchase.
5/5
November 14, 2022
Top zip line, both kids and adults can have fun
5/5
November 13, 2022
My daughter is thrilled with her trampoline. You can tell it's very good quality!
4/5
November 13, 2022
Clear instructions for quick installation.
5/5
November 13, 2022
Perfect
5/5
November 10, 2022
Very good
5/5
November 10, 2022
Nothing to complain about! Deadlines and quality are respected
5/5
November 10, 2022
I had a problem with an incompatible spring and the after-sales service was impeccable.
5/5
November 8, 2022
Excellent advice, which was given to me even though I hadn't asked for it. It helped me avoid making the wrong order. I really appreciated my phone contact with the person who called me. I even mentioned at that moment that it was rare to have such a high-quality commercial approach on websites.
5/5
November 7, 2022
Very good service
4/5
November 6, 2022
Quick reception, well-packaged product
5/5
November 5, 2022
Perfect service
5/5
November 5, 2022
Very good
5/5
November 4, 2022
Very good product and very serious and efficient during delivery
5/5
November 4, 2022
everything is perfect: delivery times, quality of the delivery person, contents of the packages, and the product itself, of course!
5/5
November 2, 2022
very good
5/5
November 1, 2022
availability; understanding, efficiency
5/5
October 31, 2022
Everything was perfect: clear site, order, confirmation, fast and free delivery. ...Now all that's left is to set up the zip line! A small remark from a designer: a wooden seat is more valuable, but it would be even better with a rubber toroidal profile fitted tightly, glued.
4/5
October 31, 2022
The trampoline seems to be of good quality. It lacks some explanations in the manual to facilitate assembly.
3/5
October 30, 2022
the quality of the net is very average, we are disappointed
Réponse de France Trampoline - October 7, 2022
Hello, We are sorry to hear that you are not satisfied with the quality of your textile net. This polyester textile net is very strong with a weight of 100g/m², a material much more resistant than polyethylene, which is a material often used on low-end trampolines. If you encounter a problem with your net, do not hesitate to send us an email with photos at contact@france-trampoline.com or to contact us directly by phone at 0556360462. Best regards, The France Trampoline team
5/5
October 30, 2022
Perfect
5/5
October 30, 2022
recommended by my daughter-in-law
5/5
October 30, 2022
good
4/5
October 27, 2022
Good product, fast delivery, product hard to find on the site
5/5
October 27, 2022
tt OK
5/5
October 27, 2022
The service was perfect, with the intervention of ***, for the sales representative. The order was executed immediately and delivery took place in the few days that followed. I want to thank the entire France Trampoline team: the sales team, the logistics team for processing and sending the order!
5/5
October 26, 2022
Everything is perfect, from advice to after-sales service, including delivery times.
5/5
October 26, 2022
Fast and efficient
5/5
October 25, 2022
Found an accessory for an old model thanks to my contact, delivered very quickly. Quick and friendly contact.
1/5
October 24, 2022
Hello, I still have not received my order which dates back to September. Consequently, my trampoline is still not covered.
Réponse de France Trampoline - October 5, 2022
Hello, As explained during our many exchanges, the carrier Mondial Relay encountered a problem with your shipment. According to their general sales conditions (GSC), they have a maximum of 15 days from the date we filed our complaint to determine whether the package is lost or not. After several follow-ups, but having received no response from them on the 15th day, we proceeded to resend your order via another carrier at our expense. Please note that when you select a carrier, you accept their GSC, which are accessible from our GSC. Indeed, you accept our GSC when validating your order. We remain at your disposal for any further information. The France Trampoline team
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