Avis clients France Trampoline

4.7 /5
22128 avis clients
5/5
June 24, 2023
Everything was perfect!! I even received a call regarding the order and the compatibility of the jumping mat with the existing structure
4/5
June 24, 2023
Assembly a bit complicated after a few uses, one arch broke, others are bent
5/5
June 23, 2023
The site is clear with information that can be found quickly. The order is easy to place and the shipping is very fast. Moreover, the customer service is also very responsive and accommodating.
5/5
June 23, 2023
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5/5
June 23, 2023
Super quality product, fast delivery, pure happiness
5/5
June 23, 2023
Fast and efficient!
5/5
June 23, 2023
Very happy with this second product, my two little girls are very happy with this new equipment. Very nice quality.
3/5
June 22, 2023
Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium
5/5
June 22, 2023
Nothing to say, meets expectations
5/5
June 22, 2023
Delivery speed
5/5
June 21, 2023
excellent service no criticism
5/5
June 21, 2023
EXCELLENT From the order to customer service, I am amazed by such professionalism. Thank you for your phone reception and your speed in sending spare parts.
5/5
June 21, 2023
Nothing to say. Perfect
5/5
June 21, 2023
Gift for a birthday very satisfied with the use he is having fun with this trampoline scooter
5/5
June 21, 2023
Good 👍
4/5
June 21, 2023
Very good
3/5
June 21, 2023
The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.
Réponse de France Trampoline - May 31, 2023
Hello, Thank you for sharing your opinion regarding the jumping mat for the trampoline that you purchased. We are pleased to learn that you find the jumping mat of good quality. We understand your disappointment, but we would like to emphasize that it is mentioned on each product sheet that the springs are not included. We do our best to provide complete and transparent information about our products to avoid any confusion during the purchase. We are always at your disposal if you have any other questions or additional concerns. Best regards, The customer service team
5/5
June 21, 2023
Top. Thank you
5/5
June 21, 2023
Fast delivery and compliant products, thank you
1/5
June 21, 2023
Trampoline delivered damaged: two twisted and crushed structure bars. Called customer service, but no technician available, just a salesperson asking me to call back later. I had to redo the two structure bars myself with a mallet, grinder, and metal drill..
Réponse de France Trampoline - June 3, 2023
Hello Sir, We are sorry to hear that you encountered a problem with your delivery. We tried to trace your call, however, we cannot find any record of it. Could you please tell us what day and at what time you called us? We always strive to call back our customers whether it is for a simple product question or for after-sales service. We have also just left you a voicemail to check in. Please feel free to contact us again by email or phone to make your complaint. We are open from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. Best regards, The France Trampoline team
5/5
June 21, 2023
Excellent, fast, very good quality
5/5
June 20, 2023
Perfect 😊
1/5
June 20, 2023
I ordered a cover and springs and there are no springs
Réponse de France Trampoline - May 31, 2023
Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team
5/5
June 20, 2023
Nothing to say, everything is perfect
5/5
June 20, 2023
Very good phone contact
4/5
June 20, 2023
Fantastic equipment like in the gym, fast delivery and without damage. However, assembly is tedious and two pieces were missing. The after-sales service sent me the missing pieces quickly but they were not identical to those they replaced. I am satisfied and recommend the brand and online purchase.
4/5
June 20, 2023
Order received super fast, trampoline quality is top-notch, just a small downside on the welds with the hoop
5/5
June 20, 2023
Perfect and the customer service is just incredible! They did everything to ensure I received the product before my son's birthday. They even took the care to call the carrier. It's so rare! I am delighted
4/5
June 20, 2023
Very good. Product conforms and adapted.
5/5
June 20, 2023
Order placed as part of a customer service. At first contact, the response was rather negative and did not take into account my previous orders as a loyal customer of the brand. After a second email, I was heard which allowed me to place an order with a commercial gesture.
5/5
June 20, 2023
Very good product, the dome is perfect, sturdy
5/5
June 19, 2023
Very good product so far. There was a possible doubt about the ordered reference: I was immediately contacted to confirm and avoid any unpleasant surprises. Rare and great initiative. Well done
5/5
June 19, 2023
Top Quality
5/5
June 19, 2023
The order tracking service is very efficient. I was able to get all the necessary information and exchange an ordered net for another reference that was the right size.
5/5
June 19, 2023
Fast and compliant shipping
5/5
June 19, 2023
Perfect
4/5
June 19, 2023
-
5/5
June 19, 2023
Material conforms to the order. You can clearly see the difference in quality compared to other brands 'mass distribution'. Good responsiveness from customer service over the phone. Let yourself be tempted by this beautiful product.
4/5
June 19, 2023
Error on my part when I placed the order. I was able to return the item and order another one. Shipping costs at my expense. Total process a bit long.
5/5
June 19, 2023
Excellent customer relationship following a contact from the phone service for advice. Courteous and polite professionals, perfect
4/5
June 18, 2023
In some places, the blue and green paint is damaged. We are afraid that over time, it will rust. The instructions are not very clear on which side to put the washer (bolt side or nut side?)
5/5
June 18, 2023
Fast and quality delivery. Very happy with my order
5/5
June 18, 2023
Perfect
5/5
June 18, 2023
Product topics! Top quality!
5/5
June 17, 2023
Record time
5/5
June 17, 2023
Perfect, I am delighted
5/5
June 16, 2023
The products are of very good quality. We appreciate being able to easily order spare parts and accessories to repair and renovate our trampoline
5/5
June 16, 2023
Quality products, all parts of the trampolines are available to be replaced. Perfect.
4/5
June 15, 2023
Very good phone exchange, quick and serious order. The material seems to be of quality. We will have to see how it holds up over time, the only downside is that one of the screws to fix it to the ground broke even though it was not fully inserted, for the others, everything went well.
4/5
June 15, 2023
It is not emphasized enough that there are packs and items with only the trampoline. If I had known, I would have taken a pack... With your competitors, we don't have this problem.
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