Avis clients France Trampoline

Hello, As explained during our many exchanges, the carrier Mondial Relay encountered a problem with your shipment. According to their general sales conditions (GSC), they have a maximum of 15 days from the date we filed our complaint to determine whether the package is lost or not. After several follow-ups, but having received no response from them on the 15th day, we proceeded to resend your order via another carrier at our expense. Please note that when you select a carrier, you accept their GSC, which are accessible from our GSC. Indeed, you accept our GSC when validating your order. We remain at your disposal for any further information. The France Trampoline team

Hello, We are sorry to hear that you are experiencing a problem with the installation of your basketball hoop. To date, we have not received any email or photos from you illustrating the problem encountered. Please feel free to send us information so that we can see if the hoop has been properly installed or if the fixing paste has a defect. It is important to note that it is not recommended to hang or cling to the hoop or the netting. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com. The France Trampoline team

Hello, We have taken your comment into account. Water drainage is necessary and in sufficient number so that water does not stagnate on the trampoline. Without these openings, water would form a puddle and without these drains, the weight of the water would deform the springs. Best regards, France Trampoline.

Hello, We are sorry to hear that you are experiencing a problem with your weighting bags purchased in March 2022. Our weighting bags, made of thermally welded PVC, are designed to hold 14 liters of water or 23 kg of sand. Can you tell us how you filled your bags? Where did your bags crack? Please feel free to contact our customer service, either by email at contact@france-trampoline.com, or by phone, Monday to Friday from 9am to 12:15pm or from 1:45pm to 5:30pm. You can also send us photos to illustrate the problem encountered, in order to quickly find a solution. The France Trampoline team

Hello, We apologize for the issue encountered with your jumping mat purchased in 2020. Our jumping mats are as solid as possible. For years, their triangles have been attached with 8 rows of stitching and a reinforcement strip under each triangle. After years of selling this system, we are confident in the lifespan it offers with long resistance when the trampoline is used normally. Based on experience, we lean towards your case being a very intensive use of the trampoline, as you changed the jumping mat and all the springs of your trampoline 2 years ago. This approach is relatively rare in fact. Even old springs can last for years after their purchase and rarely break. We understand your negative feedback but rest assured that we provide the most resistant jumping mats on the market currently. Best regards, FT