Avis clients France Trampoline

4.7 /5
21958 avis clients
5/5
July 27, 2023
Perfect both for advice and quality and shipping!
5/5
July 27, 2023
I ordered a climbing dome and I am not disappointed, very good quality and the delivery was very fast I absolutely do not regret my purchase.
5/5
July 27, 2023
Very good material
1/5
July 26, 2023
Order placed on 07/04/23 for a new jumping mat. Package received on 07/25/23! whereas it is stated delivery between 2 and 5 days delivery by mistake from France trampoline of a safety net instead of the jumping mat and with absolute insistence to receive the return to the store of this net before resending my mat due to this delivery delay, my grandchildren who come only once a year to Evian could not use this trampoline and left very disappointed and I extremely upset. Despite my repeated calls, the sales service did nothing to activate what they call 'their procedure' namely photos of the wrong item, recovery of this net, control upon arrival on their part before finally resending my jumping mat a week after my order
Réponse de France Trampoline - July 7, 2023
Hello, First of all, we sincerely apologize for the delay in delivering your order. A preparation error unfortunately occurred at the logistics service, resulting in the wrong product being sent. We fully understand your dissatisfaction with this situation, and we are aware of the discomfort it may cause. Please note that in such cases, the necessary procedures to resolve the problem can sometimes take more or less time due to dishonest customers trying to take advantage of the situation. However, we assure you that we are doing everything possible to correct this error as quickly as possible. We have received your request and responded the next day. However, the correction time was slightly extended due to the wait for the necessary information from you. Once again, we sincerely apologize for this unpleasant situation. Rest assured that we are doing everything possible to resolve this kind of problem as quickly as possible, but it depends on the responsiveness of our client. Best regards; The France-Trampoline team
5/5
July 26, 2023
Very good. Very professional. Before sending, if we are not yet a customer, they send an email asking for more precision regarding the measurements of the mat in order to be able to ship the order. I found that great.
5/5
July 26, 2023
Ordered by phone and very happy very good
5/5
July 26, 2023
very quickly shipped order
4/5
July 24, 2023
The order and delivery went well
5/5
July 24, 2023
I chose the Boost'up 430 for my 10-year-old son and it is an excellent product! The different elements of the trampoline are very solid and aesthetic. And above all, the quality of the jumping mat is great, I recommend this product without hesitation!! The only downside, and I think independent of France Trompolime, is the quality of the delivery. The package, which is quite long, was delivered to me on a single small pallet, resulting in a twisted, folded package in half because it would have required 2 small pallets or one of an appropriate size... Fortunately, the inside of the package was intact as it was very well packaged and protected.
5/5
July 24, 2023
Perfect for kids and adults Bravo Thank you
4/5
July 24, 2023
Good product I couldn't manage to see the video to attach the cushion
5/5
July 24, 2023
very good
5/5
July 24, 2023
Happy with my purchase the kids are delighted
5/5
July 24, 2023
Good product. Fast delivery.
4/5
July 24, 2023
Very satisfied with the trampoline, assembly took longer than expected though. It is solid and seems resistant. Delivery problem: the delivery person never contacted us as expected. On the online tracking: no info for several days. It was only after several calls that a delivery date was agreed upon. We were disappointed to have waited. The user is happy to finally be able to bounce!
5/5
July 24, 2023
Quality service, order verification, I recommend
5/5
July 24, 2023
Very good service
5/5
July 24, 2023
Very serious site and good quality material I recommend
5/5
July 23, 2023
Very nice trampoline that seems to be of quality. Perfect delivery. A slightly more detailed manual would be a plus.
5/5
July 23, 2023
Excellent
5/5
July 23, 2023
Fast delivery. Good tutorial. Easy to install
3/5
July 23, 2023
Label that is confusing. I thought I would receive springs with the mat
Réponse de France Trampoline - July 5, 2023
Hello, We are sorry that you made a mistake on the purchase. However, it is clearly stated in our descriptions that the jumping mat is sold without the springs. If you have any questions during your purchase, do not hesitate to contact us at 05 56 36 04 62 or by email at contact@france-trampoline.com, we are open from 9am to 12:15pm and from 1:45pm to 5:30pm. We will be happy to assist you with future purchases. Best regards; The France-Trampoline team
5/5
July 22, 2023
Very fast delivery. Products very well packaged, and seem to be of quality
5/5
July 21, 2023
Very good
4/5
July 20, 2023
Nothing to say
5/5
July 20, 2023
Impeccable
5/5
July 19, 2023
Fast delivery, satisfactory product
5/5
July 19, 2023
A very good experience with France Trampoline. Efficient customer service.
5/5
July 19, 2023
Item corresponding to my expectations. Delivery without problems
5/5
July 19, 2023
Super nothing to say very serious
5/5
July 19, 2023
Perfect
5/5
July 18, 2023
Easy contact at the reception phone, called back by a technician, relevant advice, ordered products arrived as expected and conforming. Good job, thank you!
3/5
July 18, 2023
Order and delivery services are efficient, but product quality is very mediocre.
Réponse de France Trampoline - June 27, 2023
Hello, Indeed the quality of the protective net you chose is inferior to that of your old net because you chose a medium net while your trampoline was composed of a premium net. We clearly display in our product sheet the weight of our net which is indeed lower than that of the premium net. Best regards; The France-Trampoline team
4/5
July 18, 2023
very very difficult to enter our SIRET number, the software did not recognize the name of the company and refused the order wasting time, however, available by phone, someone answered me and helped me well. I strongly encourage you to simplify this aspect (we almost abandoned the order and went elsewhere, which would have been a shame, very beautiful product, and good packaging that will allow us to keep and store the slackline.
Réponse de France Trampoline - June 27, 2023
We thank you for your message, however, it is now mandatory to provide the SIREN number when the field "company or organization" is completed. And it is of course necessary that the 2 fields match. Best regards, The France Trampoline team
5/5
July 18, 2023
Simple to order, and very quick to receive. Thank you
5/5
July 18, 2023
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5/5
July 18, 2023
Very good product. Quality and seriousness made in France
5/5
July 18, 2023
The product was installed without any difficulty. The delivery was super fast, in short, everything is okay for us.
5/5
July 17, 2023
Product meets my expectations, delivered quickly, well-packaged product. I would recommend the site without hesitation.
5/5
July 17, 2023
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5/5
July 17, 2023
Spare parts. Products received very quickly, with all necessary accessories. Very well packaged. Always of excellent quality.
5/5
July 17, 2023
Fast, efficient, clear, and very correct
5/5
July 17, 2023
Perfect nothing to add
5/5
July 17, 2023
We validated our choice after consulting France Trampoline online. The delivery met our expectations as well as the quality of the product. For installation, several adults are needed, a cable puller would have been welcome to help with the proper tension of the cable. Both small and large can fully enjoy.
5/5
July 17, 2023
Fast and serious
5/5
July 17, 2023
Product conforms to our search, deadline respected.
5/5
July 17, 2023
High quality material.
4/5
July 16, 2023
Very effective and responsive for after-sales service.
5/5
July 16, 2023
Total success in replacing a safety net and its arches: the tutorials for choosing the model are very well done. Happy!
5/5
July 16, 2023
Perfect product but lacks indication for hanging the net at the bottom
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