Avis clients France Trampoline

4.7 /5
22128 avis clients
4/5
May 29, 2023
The small ordered items (carabiners) were poorly packaged and slipped through the poorly taped cardboard. The after-sales service was very responsive and sent me the missing item by post.
5/5
May 29, 2023
The site is still very serious, ultra-fast and careful delivery, quality and sturdy products. We had to change some wear parts (safety net among other things) on our 4.60m octagonal trampoline after 8 years of intensive use and we found the parts without any difficulty. A real pleasure for parents and children who found a trampoline almost brand new! We are now set for many years!
5/5
May 29, 2023
Very satisfied with the service, fast delivery, product compliant.
5/5
May 29, 2023
Satisfactory
4/5
May 29, 2023
Product corresponding to our expectations
5/5
May 29, 2023
Nothing to complain about, always satisfied with your products.
5/5
May 28, 2023
Very good listening and quality of products at the rendezvous...
5/5
May 27, 2023
Standard. Nothing to say.
5/5
May 26, 2023
Very good, fast delivery, compliant with what I expected. Thank you.
4/5
May 26, 2023
Very good product. Just a problem with the finishing skirt not matching the poles for fixing.
5/5
May 26, 2023
Good phone listening that meets my expectations. Top delivery person. Ideal products. Thank you!
5/5
May 26, 2023
Delivery on time. Solid quality material.
5/5
May 25, 2023
Very efficient after-sales service, accommodating and quick. I highly recommend France Trampoline.
5/5
May 25, 2023
Order compliant.
4/5
May 25, 2023
Good trampoline but the instructions are really more than brief! This makes assembly complicated... Closure not going down completely preventing full opening, making access more difficult for children
5/5
May 25, 2023
Pleasant and efficient phone contact. The delivery person was very friendly; he carried all the large packages himself into the garden.
5/5
May 25, 2023
Very serious service, counting on all your expectations.
5/5
May 25, 2023
Very good 😊
5/5
May 25, 2023
Trampoline meets our requirements
5/5
May 25, 2023
Very good service. Nothing to say.
5/5
May 25, 2023
No problem!
4/5
May 25, 2023
Very nice welcome and advice
5/5
May 25, 2023
Quality products, a wonder for children
1/5
May 24, 2023
The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.
Réponse de France Trampoline - May 6, 2023
Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at contact@france-trampoline.com. Best regards, The France Trampoline team
5/5
May 24, 2023
Product received quickly, easy to assemble and meets my expectations
5/5
May 24, 2023
Nothing to complain about. Order delivered quickly and as expected. The customer service is responsive.
5/5
May 24, 2023
Top trampoline, easy to assemble and of good quality, and the delivery was super fast, I highly recommend ++
5/5
May 24, 2023
Excellent contact and product received on time, thank you
5/5
May 24, 2023
Listening team and great responsiveness, well done for the customer service
5/5
May 24, 2023
Fast delivery
5/5
May 24, 2023
Excellent phone contact; fast delivery.
5/5
May 24, 2023
Complies with delivery times, product identical to the product sheets seen on the site
5/5
May 24, 2023
The trampoline is of very good quality. It is easy to assemble. The only downside is that the finishing strip is difficult to put on (poorly designed?).
4/5
May 24, 2023
Very good quality of the trampoline but the assembly instructions are sometimes not precise enough and can lead to assembly errors that also require a lot of force sometimes
5/5
May 24, 2023
Despite some issues placing the order on the site due to a temporary bug, I just had to call customer service which was exceptionally efficient.
4/5
May 23, 2023
The person I spoke to on the phone provided the right information, very friendly
5/5
May 23, 2023
Nothing to report
4/5
May 23, 2023
The delivery date I requested was not respected.
5/5
May 23, 2023
Fast, efficient, professional and French: Ps: user videos make the difference
4/5
May 23, 2023
Perfect...super friendly phone reception (kindness, speed...)
5/5
May 23, 2023
Perfect, meets expectations.
3/5
May 23, 2023
Service not effective, delivered outside the announced times
Réponse de France Trampoline - May 4, 2023
Hello, We acknowledge receipt of your comment. We are sorry to hear that you encountered a problem with the carrier. According to the tracking of your shipment, we see that the package was shipped on May 2, 2023, and was delivered on May 4, 2023, and that the carrier was unable to reach you by phone. Indeed, we noticed that the phone number provided is incomplete; it is very important at the time of your order to provide complete information. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com. Best regards, The France-trampoline team
5/5
May 23, 2023
Delighted with the trampoline! I ordered the rectangular model and was pleasantly surprised by the quality of the materials!
4/5
May 23, 2023
Delivery: torn box, big scare but ultimately everything went well during assembly. Material: everything seems to be of good quality, just change the strap system for the ground attachment. Follow-up: from my phone call, very good interlocutor who took my remarks into account (delivery 📦). Just a bit disappointed to have seen that shortly after my order, many trampolines were on sale, 20% which still represents a nice amount. With my misadventures, I would have appreciated at least a voucher to order accessories for the children on the site.
5/5
May 23, 2023
Adapted product, but be careful to respect the weight. This is the second one we are buying.
5/5
May 23, 2023
Not enough detail in the attachment system
5/5
May 23, 2023
We are happy
5/5
May 23, 2023
From ordering to receipt, everything is perfect, excellent customer service! The zip line is easy to assemble, high-quality reliable products, we are delighted
5/5
May 23, 2023
Very good, excellent
4/5
May 23, 2023
Top product...
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