Avis clients France Trampoline

4.7 /5
21475 avis clients
5/5
April 28, 2019
Super fast
5/5
April 28, 2019
Very good
5/5
April 28, 2019
Nothing to complain about
5/5
April 28, 2019
Order received very quickly, good communication with customer service. However, regarding the maximum weight supported by the trampoline, not very clear: label on the trampoline Max 120kg, in the manual 15kg, on the site 35 kg, after inquiry with customer service finally 25 kg.
5/5
April 28, 2019
Positive and quick response to our expectations. Top customer service
5/5
April 28, 2019
Great! I recommend this site
4/5
April 28, 2019
Very fast. Products conform to the description. Perfect.
5/5
April 28, 2019
Products corresponding to my expectations
5/5
April 27, 2019
Very good site, fast delivery, very good product
5/5
April 27, 2019
Product conforms to the site's description and delivery time respected. I recommend the France trampoline site
4/5
April 26, 2019
Extension of delivery time on a missing product (not specified online). That's the only downside. Otherwise, keep it up.
5/5
April 26, 2019
Very professional and attentive.
4/5
April 26, 2019
Very good product
5/5
April 26, 2019
Product conforms to my expectations
5/5
April 26, 2019
Very serious. The components of the trampoline are of very good quality. The children are delighted.
5/5
April 26, 2019
We are delighted with the spare parts ordered. Kudos for the seriousness of the company as our trampoline was already 8 years old.
5/5
April 26, 2019
Perfect, as usual with France Trampoline!
5/5
April 26, 2019
Very good product.
4/5
April 25, 2019
Very good product, sturdy, the only negative point is that the closure should go lower because the children trip over it.
4/5
April 25, 2019
Good responsiveness and seriousness in orders
5/5
April 25, 2019
Listening staff with useful advice and correct delivery. For my part, replacement of the net and the rods.
5/5
April 25, 2019
excellent provider who called me to correct the choices incompatible with the trampoline model, saving me time. No product returns. Thank you
5/5
April 25, 2019
A perfect order tracking and a high-quality trampoline! I recommend!
5/5
April 25, 2019
Small problem with the side bars of my ovalis490 but quickly resolved with the customer service who were super responsive. Very good service. Otherwise, the trampoline is of very good quality, I recommend
4/5
April 25, 2019
Exactly what I expected, but shipping costs a bit excessive (to Belgium).
5/5
April 25, 2019
Fast and secure shipping. Impeccable product
5/5
April 25, 2019
Very fast delivery and very well packaged. The gift offered was changed at my request (not useful as there was no protective net) for 2 other gifts. THANK YOU for everything
5/5
April 25, 2019
always listening to you, quick delivery and responsiveness
5/5
April 25, 2019
Very good advice
5/5
April 25, 2019
Top service by phone
5/5
April 25, 2019
Satisfied with my purchase
2/5
April 25, 2019
The product after a few days of use seems very good. My dissatisfaction comes from the delivery time which was not respected and the price of the product: for a delivery to Switzerland, the shipping + customs + VAT costs almost as much as the trampoline itself. This should be made much clearer when ordering! This trampoline (Ovaline 430) cost us: ***€ (trampoline) ***€ (shipping + customs fees) ***€ (VAT + customs fees on the Swiss side) In summary, my neighbors who wanted to order the same quickly abandoned the idea and I advise against continuing deliveries to Switzerland at this price under the risk of receiving numerous complaints!
Réponse de France Trampoline - April 4, 2019
Hello, we thank you for taking the time to leave us a comment. We are sorry for the inconveniences you may have encountered during the delivery of your trampoline. Indeed, in the case of a delivery to Switzerland, additional fees apply in addition to the standard transport fees, and unfortunately this is beyond our control. We strive to clearly indicate this information on our site (especially on the page https://france-trampoline.com/fr/info/4_livraison-france-trampoline) but we take note of your remark and will ensure to be even more explicit in the future. We remain at your disposal for any further information, the France Trampoline team
4/5
April 25, 2019
Good transport services and fast delivery quality of the product
5/5
April 25, 2019
good
5/5
April 25, 2019
Very good provider and very good products.
5/5
April 25, 2019
Delivery on time, perfect packaging. Quality material
5/5
April 25, 2019
A very pleasant and competent telephone receptionist; fast delivery; good material.
5/5
April 24, 2019
*****
5/5
April 24, 2019
fast delivery and prepared... quick assembly... little girls delighted
5/5
April 24, 2019
Satisfactory
3/5
April 24, 2019
Good consideration of my needs and precision on the delivery time.
Réponse de France Trampoline - April 6, 2019
Hello, thank you for your comment! We are delighted that your order has brought you satisfaction and wish you good times on your trampoline! The France Trampoline team
5/5
April 24, 2019
Fast delivery. Perfect packaging. Very good quality product. Quite easy to assemble. 2 springs out of 96 with the hook in the wrong direction.
5/5
April 24, 2019
Great
5/5
April 24, 2019
perfect...
3/5
April 24, 2019
Very mediocre quality net compared to the original net... very very disappointed with my purchase
Réponse de France Trampoline - April 1, 2019
Hello, and thank you for taking the time to leave us a comment. The material of some of our nets has indeed been modified over time for technical and logistical reasons, but we can assure you that we always take great care in the making and quality of our products. We do take note of your comment and will pass it on internally to the relevant people. Best regards, the France Trampoline team
5/5
April 24, 2019
Very good product. Excellent quality!
4/5
April 24, 2019
Very satisfied with the product. A bit long to assemble but the kids are thrilled. It lacks a 5th star because the delivery from Kuhne-Hagel went badly. I had to take care of retrieving all the packages in my car because they did not take care to check if their 18-ton truck could deliver to me while it was empty by the way. This is the first time a delivery person has encountered difficulty for a reason of accessibility that could have been anticipated. I had taken half a day off to respect their delivery time slot. If I hadn't retrieved the packages myself from the side of the road, they wouldn't have delivered to me. Otherwise, very good product.
5/5
April 24, 2019
Perfect
5/5
April 24, 2019
Delighted, I called your services and I was very well advised
3/5
April 24, 2019
At the time of the order: excellent service. Delivery service was terrible. The provider is not serious and you should work with another delivery company.
Réponse de France Trampoline - April 3, 2019
Hello, and thank you for your comment. We take note of your disappointment regarding the carrier who handled the delivery of your package. We will pass the information on to the concerned managers and we will strive to avoid this situation in the future. We remain at your disposal for any further information, the France Trampoline team
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