Avis clients France Trampoline

4.7 /5
21776 avis clients
5/5
April 23, 2014
very good and fast
4/5
April 23, 2014
Delivery by Exapaq not satisfactory. Package labeled "incomplete address" while everything was correctly filled out. I had to retrieve the package myself. No problem with the delivered product.
5/5
April 23, 2014
very good, fast and serious services
4/5
April 22, 2014
The product needs to evolve and the assembly instructions are no longer really up to date. Otherwise, good quality product.
Réponse de France Trampoline - February 21, 2014
Hello, we thank you for your comment on our instructions. We are currently updating them. Do not hesitate to contact us if you have a question during assembly. We also have videos on our YouTube channel that can help you. The France Trampoline team.
4/5
April 22, 2014
Good quality service and materials.
5/5
April 22, 2014
Ultra-fast delivery and quality products. Great satisfaction.
4/5
April 22, 2014
I was able to get information by phone without any problem from a friendly person who seemed competent. Fast delivery. The hip hop trampoline has been in place for a week and seems sturdy although I find the protective pad a bit thin. Overall very satisfying.
4/5
April 22, 2014
The trampoline fixing kit is missing, without warning the delivery of the package is made mentioning the two items.
5/5
April 22, 2014
Very responsive, no problem.
5/5
April 22, 2014
Perfectly guided in the choice of the product. No need for additional information. Very satisfied with my order and the quick process. Serious in delivery. Very satisfied with the quality of the product.
4/5
April 22, 2014
Very detailed description of the product, proof of seriousness.
5/5
April 22, 2014
Great product, top quality, nothing to compare with the trampolines from large distribution.
5/5
April 22, 2014
Very happy with the service and very happy with the phone information to refine my order. Thank you again.
5/5
April 22, 2014
Very very good.
4/5
April 21, 2014
The delivery had a problem: the delivery person only contacted us once in front of our gate, at 2 PM in the middle of a working day... There should either be an email beforehand informing us of the delivery time, or a call at least 4 hours in advance.
Réponse de France Trampoline - February 27, 2014
Hello, we understand your concern and we apologize for it. This should indeed not happen as we request the appointment service from the carrier. We renew our apologies and remain at your disposal. The France Trampoline team.
4/5
April 21, 2014
It was good and arrived on time before Easter.
4/5
April 21, 2014
Speed for delivery, no problem. Technician's advice obtained quickly.
5/5
April 21, 2014
The search could be more intuitive. Nothing to say about the rest, payment, delivery, packaging, and product. Perfect!
5/5
April 21, 2014
Delivery within the deadlines, complete and quality material, easy to assemble (except the ladder).
Réponse de France Trampoline - January 23, 2014
Hello, we are quite surprised by your comment about the ladder. The elements of it are relatively easy to assemble together and should be done with a bit of force only. If you encounter too much difficulty, do not hesitate to call us or send us photos directly. We will help you directly. The France Trampoline team.
5/5
April 21, 2014
Excellent service, fast delivery split into two because the second item had a different delivery time. Arrangement facilitated with the carrier to match our schedules and the time was respected in the fixed time slot. (between 9 AM and 10 AM, the delivery person was there at 9:30 AM)
5/5
April 21, 2014
Speed of delivery, good quality. To be seen over time...
5/5
April 21, 2014
Quick to process the order, well-packaged parcel. Reliable for the delivery service (5 days). Excellent product, we are very satisfied with the trampoline. Just the door closure is questionable, the velcro is hard to put back from the inside for children.
5/5
April 20, 2014
I am very satisfied with this product and the delivery! I highly recommend it!!!
5/5
April 20, 2014
good performance
5/5
April 19, 2014
Professional, serious.
5/5
April 18, 2014
Happy with the product, thank you.
4/5
April 18, 2014
Very satisfactory trampoline for my three children. I do not regret my purchase at all. Delivered on time. The only small issue was that the transport company did not send a text message, I did not understand, I thought of **** with all that we receive. I would have preferred to be called.
5/5
April 18, 2014
Trampoline arrived on time. Easy to assemble (I, the mom, assembled it).
5/5
April 17, 2014
The customer service provides clear information and is very responsive to requests. The material was delivered within the expected timeframe. Once assembled, we were satisfied with our choice.
4/5
April 17, 2014
Great product, in line with our order, respect for the delivery time.
5/5
April 17, 2014
Nothing to complain about, fast shipping, assembly not always obvious.
4/5
April 17, 2014
Very good customer follow-up after telephone contact.
4/5
April 17, 2014
Very fast delivery. Items as described. Good product descriptions on the site.
5/5
April 17, 2014
Just a few words: very satisfied. Thank you for the speed.
5/5
April 17, 2014
Very serious company - great professionalism - quick and efficient after-sales service - Bravo for all these very positive points!
4/5
April 16, 2014
Good product with fast and serious delivery.
4/5
April 16, 2014
I am very satisfied with the delivery time, trampoline ordered on Thursday evening, delivered on Wednesday morning. I give 4 stars because during assembly, we had a crushed tube which hindered us in assembling the structure. Fortunately, with a few hammer blows, we were able to fit the two pieces together... I will leave another review in a few months to assess the sturdiness against the weather (spring protection cover, net, faded color or not, etc...)
5/5
April 16, 2014
After-sales service (order of spare parts) perfect!!!
4/5
April 16, 2014
Simple to order and fast for delivery.
4/5
April 16, 2014
Delivery time not always well respected.
5/5
April 16, 2014
Very good telephone advice to guide the choice of trampoline. Well-organized delivery.
5/5
April 16, 2014
The delivery was very fast and the product is really as described. This trampoline seems very sturdy and my children can't get enough of it.
4/5
April 16, 2014
Order without problems. Delivery as agreed. The only downside was that an optional item included in the pack was not received, and we did not get a response from France Trampoline.
Réponse de France Trampoline - February 8, 2014
Hello, after checking your order, it was the anchoring kit that was offered with your order as mentioned in your cart, your order confirmation, and your invoice. That is why the trampofoot was not included with your pack. The France Trampoline team.
4/5
April 15, 2014
Order very well handled, but assembly poorly explained and hook for net already 2 broken, too bad
Réponse de France Trampoline - February 20, 2014
Hello, We have seen your comment and we will send you hooks so that you can replace the broken ones. Do not hesitate to contact us if you have any issues with the assembly. We are available all week and there are videos on our YouTube channel just in case. We renew our apologies and remain at your disposal. The France Trampoline team.
5/5
April 15, 2014
Delighted with my purchase on France trampoline. very good purchase, the whole family appreciates it, I recommend this site, fast delivery with appointment scheduling. trampoline super, pure happiness! well done
5/5
April 15, 2014
Friendly telephone contact, very quick response. Fast shipping as well!! Perfect!!
4/5
April 15, 2014
Delivery time not respected.
Réponse de France Trampoline - March 7, 2014
Hello, we acknowledge receipt of your comment. Indeed, the delivery took a bit longer than expected after verification. The carrier waited for your return after several voicemails for 3 days to confirm the delivery day. Without your agreement, the carrier will not deliver to you like that, and fortunately so. We remain at your disposal for any further information. The France Trampoline team.
5/5
April 15, 2014
Very good. No assembly difficulties. Clear and well-illustrated instructions (with the caveat of a page inversion between the French and Italian manuals...)
5/5
April 15, 2014
Deadlines perfectly respected. Material very well packaged. Excellent quality product and easy assembly.
4/5
April 15, 2014
very good relationship with France Trampoline, very responsive to requests for information.
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