Avis clients France Trampoline

Customer service in France - efficient and attentive - Quality of the trampoline top

I am very satisfied. The contact with the sales agent was excellent. Fast delivery. I will recommend your site and your services and will reuse them personally.

The online process is clear.

Deadline respected, easy assembly, very good quality

Phone advice: perfect. Speed of dispatch: perfect Product received: perfect So everything is perfect!!

Easy and quick phone order. The trampoline was delivered on time. The product is of very good quality.

Everything is fine on this site. Point to improve: the tracking of the package which is non-existent. Between the shipping date and reception, it's nothingness. Aside from that, everything is fine.

Send the delivery tracking number as well as the contact details of the delivery person or better yet have online tracking of the package.

Easy and quick order; very fast delivery; perfect.

The delivery: truck not suitable for the roads of Var

On the day of delivery, it would be desirable to have a call from the delivery person at least half an hour before their arrival instead of a call one minute before their arrival.

I BUY ACCESSORIES FOR TRAMPOLINE

I placed my order by phone quite close to my grandson's birthday. Everything was done to be delivered on time. The assembly of the trampoline with several people went well because the instructions are clear. I was consulting your site for the first time; it provided me with the expected information. When I placed the order by phone, I received clear additional information. The people were very friendly and efficient. Suggestion: try to put an assembly model online. This could also be a selling point as the future buyer will notice a clear instruction manual, and they will have an idea of the assembly before their purchase. (if the assembly instructions do not exist on your site).

Accessible, welcoming interlocutors who clearly answer questions. Nowadays we appreciate it because it's a rare commodity!

Good telephone listening, good advice, fast delivery

Simply perfect, product delivery.

Thank you again for your quick delivery. Keep it up.

A simpler layout and more precise photos regarding the products

I didn't have any particular issues, ordered Monday afternoon, received Friday noon, respectable delay, the carrier called me the day before to inform me of the delivery, that's good, maybe an improvement on the time or a time slot for delivery rather than saying morning or afternoon. This may be difficult but it would be a plus and we wouldn't be blocked. No issues with the order, 15% discount (facebook) perfect, customer service reachable and competent, Ms. *** kind and friendly and who responds quickly by phone and email, continue in this direction, customers will continue to trust you. The website is impeccable, very well done, the descriptions are clear. I recommend France Trampoline to future buyers.

GOOD SITE, FAST AND PLEASANT SERVICE

Excellent service, correct indication of items on the net. The choice is simplified and well guided. Delivery on time. A sheet indicating the contents of the delivered package would be very useful. I did not receive a phone call or message from the carrier to inform me of their passage. But that's a small detail, thank you.

Our star rating could be better but we are waiting for the delivery of the trampoline.

The delivery is fast but not very flexible on the time slot, between 11 am and 3 pm which blocks the day. Maybe the purchase of a tarp for winter, accessories...

Too early for customer support tracking order and delay without problems

Excellent product, nothing to complain about, easy to assemble, excellent quality of materials, fast delivery, product to recommend. I chose the smallest one, my little grandchildren aged 7 and 9 had fun together and were delighted;

Very good, very professional. The material is of good quality and suits us perfectly (children and adults!). Thank you France Trampoline for managing the delivery very well on time for my daughter's birthday.

I am very satisfied with the quality of the material. The anchoring system is still difficult to place...! Shouldn't we change the screw and give it more of a corkscrew shape (endless screw)? I think it would be easier to place. Best regards, Olivier MANIL

Hello, We are satisfied with our order. Just a little note to mention that the carrier took time to deliver and we were not contacted to agree on a delivery time...

We are very satisfied with the product and its quality (small downside for the manual which, if you are not handy, can be misleading). The delivery went very well and nothing was damaged. We also ordered the protective cover and the anchoring kit. The cover had a strap that came loose on the second day of use. I called customer service on 18/05 who requested photos by email. The message was read and a response was given to me on 22/05 and I received the new cover on 25/05: so nothing to complain about. Bravo to all of you and see you soon for the igloo tent.

I would return to this site to possibly buy a trampoline when ours is in good condition...

Nothing - Very good information when I called on the phone which allowed me to place my order with full knowledge of the product to choose.

Hello I am happy for the good quality net thank you and for your seriousness

Good service from product search to delivery

Better quality photos on the site, to better see the details

dimensions modified after order due to unavailability of the initial trampoline not mentioned on the site.... so site update +++++ apart from that, fast delivery, good packaging of the material, easy assembly with 2, excellent quality trampoline, easy phone contacts with the company!

I am very satisfied with the quality of the supplied material as well as the speed of delivery.

Fast package reception and very good quality trampoline, well secured, I recommend it to future buyers... The kids are very happy.

excellent contact and explanations by phone. the carrier should call the day before for the next day, and confirm the day of delivery.

fast shipping and delivery good quality/price easy to use site

Perfect: the people I spoke to on the phone (a lady and a man) were friendly and accommodating. Customer service lives up to its name (it's rare and deserves to be highlighted!)

Very good reception and very good listening.

Excellent product, the quality is there. Easy to assemble, we just have to see over time if the product lives up to its promises. Regarding the carrier, small downside, unable to give an estimated time during the day for delivery!!!! One would think we are at their disposal...

Very good telephone reception. Easy order online, material without bad surprises.

Difficult to find a comment to make to you. The announced deadlines were respected to the day, the carrier contacted us as planned, the package was in good condition. Regarding the assembly, no nervous breakdown, just read the manual, I dreaded the installation of the springs, no problem, no damage or injuries! Our daughter tested her new toy right away, for the first day, everything went well, she is delighted, the structure seems very solid, that's what we were looking for, a safe product. PS: we should have taken the ladder, but well, we'll see later!

Fast delivery, choice of date with the carrier, needs to improve the operation with Paypal. (observations on the Paypal site not taken into account during the order). But after calling customer service everything is back to normal.

Available, fast and clear team

no complaints.

for my part! shipping costs should be cheaper because to place an order the price is 19 euros it's huge. It's true your products are of good quality and you are a very serious merchant. I wanted to reorder a trampoline cover that I received, but the shipping price stops me.

Good product, fast delivery

Fast delivery, simple assembly and clearly explained.... a child's play... Installed since Saturday morning, it has delighted the children, the parents... and made the grandparents happy with so much laughter and joy!