Avis clients France Trampoline

4.7 /5

19606 avis clients

Jean Paul B.

5/5

22 mai 2022

Perfect

Audrey V.

4/5

21 mai 2022

Easy to install ..... for hours of play!!!

Alban V.

5/5

21 mai 2022

Product ordered matches our trampoline. Perfect!

Philippe M.

5/5

19 mai 2022

The order and delivery went very well

Corinne H.

5/5

19 mai 2022

Very good

Joëlle B.

5/5

19 mai 2022

I am completely satisfied whether it is the phone contact with the customer advisor or the delivery

Martine G.

5/5

19 mai 2022

Fast delivery and good material, very reassuring.

René S.

3/5

19 mai 2022

Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.

Marie-hélène W.

5/5

19 mai 2022

Delivery in a few days without any issues, in line with our expectations. Assembly took a bit longer than announced but we are two grandparents. Great joy for our grandchildren who discovered the trampoline in the garden during the long Easter weekend.

Audryll L.

5/5

18 mai 2022

Quality material, very fast delivery.

Jessica R.

5/5

18 mai 2022

We are very happy with the product which is really of quality as well as the service which is top-notch. A good reason to consume French!!

Jean-marie H.

4/5

18 mai 2022

Completely satisfied!!

Caroline D.

1/5

18 mai 2022

2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!

Réponse de France Trampoline - 11 avril 2022

Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service (contact@france-trampoline.com) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team

Benoit N.

5/5

18 mai 2022

It is relatively rare for me to leave a comment but the after-sales service is really excellent. It's a real plus in the purchase.

Guilla C.

2/5

18 mai 2022

The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!

Réponse de France Trampoline - 9 avril 2022

Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team

Serge J.

5/5

17 mai 2022

Good product, good service

Kacper S.

4/5

17 mai 2022

Just the delivery, it was difficult to contact the delivery person.

Charlene L.

5/5

17 mai 2022

Very professional site with fast delivery

Alexandra P.

5/5

17 mai 2022

Perfect

Delphine C.

3/5

17 mai 2022

I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...

Réponse de France Trampoline - 7 avril 2022

Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team

Sébastien D.

5/5

17 mai 2022

Package received on time. Very good quality material. We are very satisfied with our order and recommend you to all our friends.

Caroline C.

5/5

16 mai 2022

We are very satisfied with the climbing dome and the swing ordered. Very nice colors and quality items. The delivery went as planned. One accessory was missing but was sent back to me very quickly.

Nicolas L.

5/5

16 mai 2022

Good product, conforms to the description.

Marie-line L.

5/5

16 mai 2022

Very good advice, they even found my invoice from 6 years ago to check if the ordered replacement post was the right one (which it wasn't)!

Maxime B.

5/5

15 mai 2022

Very fast and very good quality material

Alex A.

5/5

15 mai 2022

Perfect

Anne L.

5/5

15 mai 2022

Very professional phone advisor, fast delivery and very good quality trampoline

Claude Q.

5/5

15 mai 2022

Good after-sales service

Malorie B.

3/5

14 mai 2022

Long delivery

Réponse de France Trampoline - 28 mars 2022

Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team

Evelyne M.

5/5

14 mai 2022

Very serious

Delphine G.

5/5

14 mai 2022

Perfect

Christelle T.

5/5

14 mai 2022

Very satisfied

Christophe B.

4/5

13 mai 2022

Hello, I would have liked to have a few extra hooks to hold my net in addition to my order. Indeed, I bought a new net last year and the plastic hooks are of poor quality. I had specified this need when I placed my order.

Anthony B.

5/5

13 mai 2022

Perfect!

Damien H.

5/5

12 mai 2022

impeccable order, product received quickly. Relatively easy assembly, diagram could be a bit more precise. Otherwise nothing to complain about, reliable site.

Stephanie M.

5/5

12 mai 2022

perfect, always happy with what I order from France Trampoline.

Ciret N.

5/5

12 mai 2022

Effective

Alizée A.

5/5

12 mai 2022

Very good product and a very responsive and helpful customer service!

Odile S.

5/5

11 mai 2022

very good

Laeticia B.

5/5

11 mai 2022

Very satisfied with the product

Ingrid N.

5/5

11 mai 2022

The net is in accordance with the description and fits perfectly. Fast delivery. I recommend this site.

Patricia L.

5/5

10 mai 2022

Very good, the dome pleases my children a lot

Noémie L.

5/5

10 mai 2022

Order received quickly and effective customer service

Martine S.

5/5

10 mai 2022

Perfect

Alyson V.

4/5

10 mai 2022

the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.

Marie-jeanne V.

4/5

10 mai 2022

correct

Philippe C.

4/5

10 mai 2022

satisfied.

Alain J.

5/5

10 mai 2022

Very good customer listening and quality telephone assistance to help select the product suited to the need.

Claudine D.

3/5

9 mai 2022

Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***

Réponse de France Trampoline - 20 mars 2022

Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team

Laurent S.

5/5

9 mai 2022

Very good