Avis clients France Trampoline

Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email contact@france-trampoline.com or by phone at 0556360462 Best regards, the France Trampoline team

Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team

Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team

Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team

Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team