Avis clients France Trampoline

4.7 /5
19606 avis clients
5/5
8 mars 2022
Very good material, easy assembly even alone, packaging well done, fast delivery
5/5
7 mars 2022
Perfect, fast delivery and product conforms to my order.
4/5
6 mars 2022
Very good
5/5
6 mars 2022
Very good quality product. A bit tricky for assembly, you need at least 2 people for assembly. Not enough photos.
5/5
6 mars 2022
Very good trampoline! Very satisfied with our purchase. Very fast delivery. Super!! We recommend France trampoline!
5/5
6 mars 2022
Very fast delivery, good products.
5/5
5 mars 2022
Super product and order received within reasonable time
5/5
5 mars 2022
after-sales service as usual, listening, responsiveness, efficiency
5/5
28 février 2022
Fast delivery, item conforms and of good quality.
4/5
27 février 2022
good
5/5
27 février 2022
No problem, deadlines are respected, products are of quality.
5/5
27 février 2022
Quick response for customer service on a trampoline purchased several years ago
5/5
27 février 2022
Super!
5/5
24 février 2022
Easy order, pleasant and competent person on the phone once the order was placed. Only downside - assembly requires strength and perseverance.
5/5
23 février 2022
Super customer service, fast delivery and well packaged... Well-guided assembly, nothing to say! The product is great! The kids are thrilled!
5/5
22 février 2022
Quality product, fast delivery and well packaged
4/5
22 février 2022
We are very satisfied
5/5
21 février 2022
A relief to deal with a company that cares about doing things right. Thank you very much.
5/5
21 février 2022
perfect!!! the products are great
5/5
21 février 2022
Super product purchased from France Trampoline. Serious. Shipment within the agreed timeframe at the time of order.
5/5
20 février 2022
Super product, super support as usual at France trampoline...
5/5
20 février 2022
Very good quality protective tarp that doesn't move despite strong winds. Very fast receipt of the package.
5/5
18 février 2022
Great choice of products, no problem during online shopping, we even received the order early. The quality is there, the parts and assembly are very sturdy, no safety issues.
5/5
15 février 2022
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3/5
14 février 2022
Very good product, but a lack of precision in the assembly instructions, a numbering of the parts would be welcome,
5/5
14 février 2022
Serious site, reliable items and fast shipping.
5/5
14 février 2022
Impeccable.
5/5
13 février 2022
Very good quality trampoline, very easy to assemble, I recommend +++
3/5
13 février 2022
Quality products but, despite a relatively early order, the gifts did not arrive for Christmas.. Main gift for the children, we were therefore forced to buy additional gifts so they had something under the tree... Big disappointment therefore.
Réponse de France Trampoline - 16 novembre 2021
Hello, thank you for your feedback. The products in stock were shipped immediately (ladder and slackline) and were received before Christmas. We indeed had a restocking delay regarding the basketball hoop for the trampoline. We apologize for these circumstances and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team.
5/5
13 février 2022
Fast delivery. Everything went well. Very nice delivery person. He helped unload the package and carry it to the house because it was heavy and bulky.
5/5
13 février 2022
Excellent quality trampoline, small downside for assembly as I am not very handy, even though there is a manual, sometimes you have to guess and think hard!!! But with patience, you can do it and you can contact the technical service at any time and they helped me right away 👍 I highly recommend!
5/5
13 février 2022
The delivery, the product, I was totally satisfied.
5/5
13 février 2022
Good service.
4/5
13 février 2022
-
5/5
13 février 2022
Quality product. Fast delivery.
5/5
12 février 2022
Very good product and the children are happy, Thank you.
5/5
12 février 2022
Very good product, delivered on time.
5/5
9 février 2022
The service was that of a quality professional.
5/5
9 février 2022
Item delivered on time, conforms to the description. Everything seems to be of very good quality. Very good tutorials for assembly. Only small complaint: in the assembly video, it looks super easy, it's a woman who performs the actions effortlessly, whereas in reality, even the strongest man in the family had difficulty inserting the tubes into the clamps... and we had to use a hammer and a wooden board to push them all the way in.
3/5
9 février 2022
Very good product, of good quality! But delivery time too long, and often postponed..... Last item received in January 2022, order placed in April 2021!!!!!......
Réponse de France Trampoline - 19 avril 2021
Hello, thank you for your feedback. We indeed sent the accessories in three shipments, at our expense, due to the restocking delay. We apologize for these circumstances and do our best to indicate the most accurate restocking dates to our customers. Best regards, the France Trampoline team.
5/5
8 février 2022
Good product that delights our children, only downside is the delivery box damaged on a completely exploded pallet.
5/5
7 février 2022
Perfect and fast delivery!
1/5
7 février 2022
Quality of service is terrible. Exclusive France Trampoline product, ordered on 03/11/21, shipped on 28/12/21!! Shameful for a manufacturer’s products and at *** on top of that. No commercial gesture, no apology... I do not recommend.
Réponse de France Trampoline - 4 novembre 2021
Hello, thank you for your feedback. When you ordered on 03/11, the restocking date for the cover was 03/12, as indicated on the product sheet. We sent you an email on 16/12 to inform you of an additional delivery delay. The product was finally shipped on 28/12. We apologize for these circumstances and do our best to inform our customers of the most accurate restocking dates possible. Since the cover was purchased with a 20% promo code, we unfortunately cannot make any additional commercial gesture. Best regards, the France Trampoline team.
4/5
7 février 2022
The plastic hooks to hold the safety net are not sturdy enough: 2 broke while putting up the net. These are the same plastic hooks for the protective mat covering the springs. We have 4 broken just after the first season of use. We bought from France Trampoline for the quality and spent the financial means for that, so of course, we are disappointed with this part of the product. We will therefore contact France Trampoline's customer service for a commercial gesture (free supply of hooks).
5/5
5 février 2022
Product conforms to the order, careful packaging, and fast shipping.
5/5
2 février 2022
Very good quality trampoline but unfortunately the cover is torn.
4/5
1 février 2022
The ninja course is good, but the ropes (part of the elements) are hard to grasp. First installation not easy. Better to be two.
5/5
1 février 2022
Very good experience with customer service. After a mix-up with the order, they were very efficient in correcting the mistake, good communication, providing regular updates on the follow-up and even made a commercial gesture in the end. Among the best customer service experiences I've had.
5/5
1 février 2022
Clear
4/5
1 février 2022
Hello, online purchase OK, FT contact OK. For the product (a replacement jumping mat, this one is waiting for Spring to be assembled, so no review for now) For complete trampolines, given the sums involved, one might regret that there are no demonstration spaces (at the regional level for example). I wanted to acquire a large rectangular trampoline, but in the absence of product visualization and given the investment, I did not take the plunge! Another idea I had submitted at the time: With the agreement of customers who have already purchased a trampoline from you, having contact details to possibly see the products in place. Best regards
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