Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
May 21, 2022
Product ordered matches our trampoline. Perfect!
5/5
May 19, 2022
The order and delivery went very well
5/5
May 19, 2022
Very good
5/5
May 19, 2022
I am completely satisfied whether it is the phone contact with the customer advisor or the delivery
5/5
May 19, 2022
Fast delivery and good material, very reassuring.
3/5
May 19, 2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
5/5
May 19, 2022
Delivery in a few days without any issues, in line with our expectations. Assembly took a bit longer than announced but we are two grandparents. Great joy for our grandchildren who discovered the trampoline in the garden during the long Easter weekend.
5/5
May 18, 2022
Quality material, very fast delivery.
5/5
May 18, 2022
We are very happy with the product which is really of quality as well as the service which is top-notch. A good reason to consume French!!
4/5
May 18, 2022
Completely satisfied!!
1/5
May 18, 2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
Réponse de France Trampoline - April 11, 2022
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service (contact@france-trampoline.com) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
5/5
May 18, 2022
It is relatively rare for me to leave a comment but the after-sales service is really excellent. It's a real plus in the purchase.
2/5
May 18, 2022
The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!
Réponse de France Trampoline - April 9, 2022
Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team
5/5
May 17, 2022
Good product, good service
4/5
May 17, 2022
Just the delivery, it was difficult to contact the delivery person.
5/5
May 17, 2022
Very professional site with fast delivery
5/5
May 17, 2022
Perfect
3/5
May 17, 2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
Réponse de France Trampoline - April 7, 2022
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
5/5
May 17, 2022
Package received on time. Very good quality material. We are very satisfied with our order and recommend you to all our friends.
5/5
May 16, 2022
We are very satisfied with the climbing dome and the swing ordered. Very nice colors and quality items. The delivery went as planned. One accessory was missing but was sent back to me very quickly.
5/5
May 16, 2022
Good product, conforms to the description.
5/5
May 16, 2022
Very good advice, they even found my invoice from 6 years ago to check if the ordered replacement post was the right one (which it wasn't)!
5/5
May 15, 2022
Very fast and very good quality material
5/5
May 15, 2022
Perfect
5/5
May 15, 2022
Very professional phone advisor, fast delivery and very good quality trampoline
5/5
May 15, 2022
Good after-sales service
3/5
May 14, 2022
Long delivery
Réponse de France Trampoline - March 28, 2022
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
5/5
May 14, 2022
Very serious
5/5
May 14, 2022
Perfect
5/5
May 14, 2022
Very satisfied
4/5
May 13, 2022
Hello, I would have liked to have a few extra hooks to hold my net in addition to my order. Indeed, I bought a new net last year and the plastic hooks are of poor quality. I had specified this need when I placed my order.
5/5
May 13, 2022
Perfect!
5/5
May 12, 2022
impeccable order, product received quickly. Relatively easy assembly, diagram could be a bit more precise. Otherwise nothing to complain about, reliable site.
5/5
May 12, 2022
perfect, always happy with what I order from France Trampoline.
5/5
May 12, 2022
Effective
5/5
May 12, 2022
Very good product and a very responsive and helpful customer service!
5/5
May 11, 2022
very good
5/5
May 11, 2022
Very satisfied with the product
5/5
May 11, 2022
The net is in accordance with the description and fits perfectly. Fast delivery. I recommend this site.
5/5
May 10, 2022
Very good, the dome pleases my children a lot
5/5
May 10, 2022
Order received quickly and effective customer service
5/5
May 10, 2022
Perfect
4/5
May 10, 2022
the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.
4/5
May 10, 2022
correct
4/5
May 10, 2022
satisfied.
5/5
May 10, 2022
Very good customer listening and quality telephone assistance to help select the product suited to the need.
3/5
May 9, 2022
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
Réponse de France Trampoline - March 20, 2022
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
5/5
May 9, 2022
Very good
3/5
May 9, 2022
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
Réponse de France Trampoline - March 25, 2022
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
5/5
May 9, 2022
Meets my expectations.
Be called back by an advisor

Did you not find what you were looking for?

We will call you back at no charge and answer your questions.