Avis clients France Trampoline

4.7 /5
21958 avis clients
4/5
September 12, 2022
Product ordered and received in the shortest time. However, an installation manual would be welcome.
5/5
September 12, 2022
Super responsive customer service following a tear on the trampoline perimeter under warranty. Well done
5/5
September 12, 2022
Quality products Fast service Highly recommended
5/5
September 12, 2022
Well passed
5/5
September 12, 2022
Meets expectations
5/5
September 12, 2022
Great, no problem, fast and efficient service
5/5
September 12, 2022
very good products. Made to measure for our needs, on a large rectangular frame. Mat to be renewed with indications on the location and number of eyelets. Order postponed for a year (cf Covid and closed establishment). Contacts followed despite all this. A delay in delivery times but understandable given our late decision and the missing custom products in recent months; Delivery ok. Good follow-up. PERFECT
4/5
September 12, 2022
Regarding the trampoline, there are about fifteen plastic fasteners at the end of the elastics that are broken. I don't know if I stretched them too much or if I positioned them incorrectly. Otherwise, there is nothing to complain about between the trampoline, the zip line, and the harnesses. Best regards ***
5/5
September 12, 2022
Excellent value for money service
5/5
September 12, 2022
Fast and careful shipping. Item conforms to the description.
4/5
September 12, 2022
Quality product. Simple installation. Very mediocre delivery, postponed twice.
5/5
September 12, 2022
The trampoline is of excellent quality. The concept of the top and bottom ring holding the safety net is great and very reassuring. Small downside, the design of the opening to get in could be improved. It lacks practicality. Last request: I bought 4 weights and one of the four is flat. Is it possible to replace it please? Thank you.
4/5
September 12, 2022
Good
4/5
September 12, 2022
Attentive advisor on the phone and very good advice.
5/5
September 12, 2022
Delivery times very satisfactory, pleasant and very kind delivery person. For assembly, it was with 2 of course. Too bad the ladder is not included.
5/5
September 12, 2022
Great!
4/5
September 11, 2022
Well compliant but delivery postponed 2x
5/5
September 11, 2022
Perfect after-sales service, quick and efficient
5/5
September 11, 2022
Perfect, in terms of delay as well as quality
5/5
September 11, 2022
Fast order and very good product
5/5
September 11, 2022
ORDERED MATERIAL MEETS EXPECTATIONS AND ARRIVED ON TIME
5/5
September 11, 2022
presentation of products conforms to reality.
5/5
September 11, 2022
Very responsive
5/5
September 11, 2022
Nothing to complain about the product. The only remark would concern the assembly instructions which in some phases could be clearer or better illustrated. For the rest, I confirm: 2 adults are required for assembly.
5/5
September 11, 2022
Quality, fast service
3/5
September 10, 2022
As is often the case with online orders, delivery remains the weak link. Difficult transport provider to manage. For the rest, product of good design and good quality.
Réponse de France Trampoline - July 28, 2022
Hello, During the entry of your order, you provided an incorrect phone number, so the delivery was delayed. Following this error, the carrier, understaffed during the summer period, took an additional delay to make the delivery. We apologize for the inconvenience caused. The France Trampoline team
5/5
September 10, 2022
Thank you
5/5
September 10, 2022
Everything went very well with the order and delivery
5/5
September 10, 2022
Perfect
5/5
September 8, 2022
👍🏻👩‍👧‍👦👩‍👧‍👦
1/5
September 7, 2022
Strap to tighten the zip line is useless. The length of the strap is too short for the circumference of a tree. Impossible to tighten my 50m zip line. The ratchet of the strap is of poor quality, it's a toy, in short, I lost ***€.
Réponse de France Trampoline - July 30, 2022
Hello, Thank you for your feedback. Indeed, we forgot to mention the length of the strap and the maximum circumference of the tree on the product sheet. That said, we are surprised by your feedback as we have never had sizing issues with this item since it has been on sale. The tension strap measures 4.00m and is suitable for a tree with a maximum diameter of 3.00m. This information is now available on the site. Please do not hesitate to contact our customer service if you need more information.
5/5
September 7, 2022
Very good.
5/5
September 7, 2022
I just wanted to let you know that the transport company is really unprofessional. They delivered the trampoline 9 days after receipt. Otherwise, your product is perfect.
5/5
September 7, 2022
Sturdy and beautiful trampoline. The whole family is delighted! Fast delivery in 72 hours and easy installation. It was assembled by one person. Thank you very much France Trampoline!
3/5
September 7, 2022
Despite videos showing a simple installation, I never managed to tighten the zip line. After several attempts with the help of several people, a strong pull was the ultimate solution. Otherwise, it made my daughter happy.
Réponse de France Trampoline - July 29, 2022
Hello, We have taken your comments regarding the assembly and your daughter's adherence to the zip line into account. We are happy to hear that the zip line brings joyful moments to the family. For the assembly, the videos visible on our product sheets were made with real customers. Our customer indeed recommended using a ratchet strap (for example) to increase the tension of the long 45m cable. France Trampoline
5/5
September 7, 2022
I received a very quick response after contacting France Trampoline. My order was handled with a lot of attention. I am very satisfied.
5/5
September 7, 2022
Fast delivery, simple assembly (with 3 people).
5/5
September 6, 2022
Very quick handling and delivery, we were able to easily replace the broken parts of the trampoline so our daughter could use it again quickly. Using it daily, she didn't feel the wait, which is great 😊.
5/5
September 6, 2022
The elastics were graciously provided to replace the defective ones.
5/5
September 6, 2022
I love this site, everything was perfect, true professionals.
5/5
September 6, 2022
Very good advice over the phone. Fast delivery and quality product, the kids are having a blast. Thank you France Trampoline.
5/5
September 5, 2022
Nothing to report, everything went well.
5/5
September 5, 2022
Order perfectly compliant received very quickly.
5/5
September 5, 2022
no problem
4/5
September 5, 2022
Very good product, sturdy, effective, delivered on time. However, an effort should be made on the assembly instructions, especially regarding the identification of the different bars, which is not obvious in the drawings, as well as on the correct way to install the safety net (which part should be on the inside?).
5/5
September 5, 2022
Everything went very well, no issues...
5/5
September 5, 2022
Great after-sales service even after more than 10 years of use, a safe bet.
5/5
September 5, 2022
Super happy with my second purchase for 2 of my 18 grandchildren (normal, I have 9 children).
5/5
September 5, 2022
I am happy with my purchase of a 360 trampoline from France Trampoline. Everything arrived complete and easy to assemble.
5/5
September 5, 2022
Fast delivery, good quality material that delighted both kids and adults. Installation was quite simple.
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