Avis clients France Trampoline

4.7 /5
21958 avis clients
5/5
July 19, 2022
Order delivered quickly with the necessary information.
1/5
July 19, 2022
Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!
Réponse de France Trampoline - June 10, 2022
Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at contact@france-trampoline.com or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team
5/5
July 19, 2022
perfect
5/5
July 19, 2022
ordering and shipping very simple and fast. The oval trampoline seems to be of very good quality! Assembly is quite simple overall. We are delighted with our purchase but not as much as our 3 daughters!
5/5
July 18, 2022
Ordered for our daughter's birthday. Very high-quality trampoline. We are very happy with our purchase. Plan for two people to assemble it.
5/5
July 18, 2022
Very correct service, fast delivery
5/5
July 18, 2022
Super quality material. Fast delivery, well packaged. Finally a serious bottle. It's pleasantly nice. Thank you.
5/5
July 18, 2022
Fast shipping, quick reception, assembly is indeed complicated alone :) but 2 people are enough. Clear explanations, no problem understanding the instructions. Top quality, very nice colors for a garden. It's original, it moves for the lawn mower, no need for a concrete foundation, the accessories are really very good. I am delighted with my purchase and the kids are too!!
5/5
July 18, 2022
Perfect!
4/5
July 18, 2022
product conforms to what I wanted
5/5
July 18, 2022
I find you professional, straightforward, and responsive.
5/5
July 18, 2022
Reliable, fast, and quality materials
5/5
July 18, 2022
Efficiency and speed.
4/5
July 17, 2022
Very good service, very serious
5/5
July 17, 2022
Very responsive after-sales service. We received the parts we needed very quickly.
5/5
July 17, 2022
Very satisfied with the purchased products: basketball hoop, trampoline, and soccer goal. The kids are thrilled. It adds energy and new ways to play on the trampoline. Well packaged and perfect delivery. Delighted with our purchases on this site.
5/5
July 17, 2022
Fast shipping, easy ordering, item conforms to description, we will see over time if the high price of the protective cushion is justified by its lifespan!
5/5
July 17, 2022
Great, the product is of quality and the delivery went very well too
5/5
July 16, 2022
product matching the description. Timely delivery. Serious site
3/5
July 16, 2022
It's a good product,***.
5/5
July 15, 2022
In line with expectations
5/5
July 15, 2022
The stars give you my opinion !!!!
5/5
July 15, 2022
Satisfied with both the order process, delivery, and products
4/5
July 14, 2022
Happy with the products and ease of assembly
5/5
July 14, 2022
The trampoline is of very good quality, the girls love it we do not regret our purchase. I recommend 🤩
4/5
July 14, 2022
Very satisfied with the product, its order and its delivery. But assembly not very easy and too bad the ladder is not at the height of the trampoline 250.
5/5
July 14, 2022
Delivery on time. Package in perfect condition and super nice delivery person
4/5
July 14, 2022
The order delay was extended but the communication was good. They even offered us an equivalent product that could be available sooner. Since it wasn't urgent, we stuck with the initial order. And once it arrived, it was absolutely compliant and still of quality. Our trampoline is set for a long time, we do not regret the initial investment 8 years ago. Our children are grown today but still spend time in it. And the little ones passing by love it too.
1/5
July 14, 2022
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
Réponse de France Trampoline - June 4, 2022
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
5/5
July 13, 2022
Very good product, simple assembly. Seems to be of quality. My daughters have fun with it every day!
5/5
July 13, 2022
Very good after-sales service. In case of an issue, after-sales service is very easily reachable and sends the necessary part back as soon as possible. This is very appreciated.
5/5
July 13, 2022
Everything was perfect!
5/5
July 13, 2022
Well-structured website, order tracking nothing to report, fast delivery
5/5
July 13, 2022
Perfect thank you
4/5
July 13, 2022
very good, no problem
5/5
July 13, 2022
Very good material, really not disappointed with my purchase
5/5
July 12, 2022
super nothing to say except super
5/5
July 12, 2022
Perfect they contacted me by email to ensure that I had ordered the right net
5/5
July 12, 2022
Perfect delivery. Trampoline received in good condition. Well explained instructions and quality material. Nothing to report
4/5
July 12, 2022
excellent quality. Good reception. Too bad the protective cover is not included in the package
5/5
July 12, 2022
completely satisfied, simple assembly, responsive customer service, the kids are happy and so are the adults. thank you!
5/5
July 12, 2022
Excellent
4/5
July 11, 2022
corresponds exactly to my wish
5/5
July 11, 2022
Meets my expectations. Fast delivery
4/5
July 10, 2022
Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.
2/5
July 10, 2022
The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....
Réponse de France Trampoline - May 28, 2022
Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email contact@france-trampoline.com or by phone at 0556360462 Best regards, the France Trampoline team
5/5
July 10, 2022
Quick and efficient
3/5
July 10, 2022
The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...
Réponse de France Trampoline - June 1, 2022
Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team
5/5
July 9, 2022
really very good
5/5
July 9, 2022
Delivered as expected Nothing to say
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