Avis clients France Trampoline

4.7 /5

19606 avis clients

Marie-sophie G.

5/5

14 septembre 2021

Perfect

Beatrix G.

3/5

14 septembre 2021

No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.

Réponse de France Trampoline - 5 juin 2021

Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team

Frédéric D.

4/5

14 septembre 2021

Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order

Bruno C.

5/5

14 septembre 2021

Nothing to say, everything was correct

Martine D.

5/5

13 septembre 2021

Good quality

M R.

5/5

13 septembre 2021

Delivered on time

Sylvaine D.

3/5

13 septembre 2021

The delivery was too long compared to the announced time

Réponse de France Trampoline - 24 juillet 2021

Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.

Damien B.

5/5

13 septembre 2021

High quality trampoline it seems (time will confirm hopefully). Only concern: the net attachments were not up to the rest (brittle) and replaced without any issue with spare parts. So very responsive and high-quality customer service. Very satisfied with this purchase.

Christophe R.

1/5

13 septembre 2021

Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery

Réponse de France Trampoline - 19 mai 2021

Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.

Caroline E.

5/5

13 septembre 2021

Very good

Lionel S.

5/5

13 septembre 2021

Perfect

Cecile B.

5/5

13 septembre 2021

The new mat fits perfectly on my trampoline

Bertrand M.

1/5

12 septembre 2021

Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.

Réponse de France Trampoline - 5 juin 2021

Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments (contact@france-trampoline.com). Best regards, the France Trampoline team

Chrystelle T.

2/5

12 septembre 2021

Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!

Réponse de France Trampoline - 28 mai 2021

Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team

Janis P.

3/5

12 septembre 2021

Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!

Réponse de France Trampoline - 8 mai 2021

Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service (contact@france-trampoline.com) to give specific feedback and help us improve. Best regards, the France Trampoline team

Thierry A.

5/5

12 septembre 2021

Quality product with many spare parts included

Christophe C.

4/5

12 septembre 2021

The ordered net is of good size. However, the quality is lower than the original product

Cédric G.

2/5

11 septembre 2021

Product out of stock delivered 2 months late from the expected date

Réponse de France Trampoline - 2 mai 2021

Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team

Julien G.

5/5

11 septembre 2021

Very serious

Estelle B.

4/5

11 septembre 2021

Trampoline of very high quality, however, it's a shame about the very long delivery time....

Marion M.

4/5

11 septembre 2021

Easy to place an order but customer service issue not resolved to this day... too bad!

Catherine L.

5/5

9 septembre 2021

Serious company, we had a sizing issue with our foam, it was exchanged without any problem.

Jonathan L.

4/5

9 septembre 2021

Product received quickly

Marie Amélie G.

5/5

9 septembre 2021

Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend

Aline J.

5/5

9 septembre 2021

Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you

Pierre Yves H.

5/5

9 septembre 2021

Slightly long delay, but well announced from the start, dates kept. Delay, but good

Chamima B.

4/5

9 septembre 2021

Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.

Armelle C.

4/5

8 septembre 2021

Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.

Laure V.

4/5

8 septembre 2021

Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..

Xavier P.

5/5

8 septembre 2021

OK, satisfied.

Isabelle C.

4/5

8 septembre 2021

The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.

Pascale B.

5/5

8 septembre 2021

The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.

Romain G.

5/5

8 septembre 2021

Quality product. Simple and well-written explanation.

Eric D.

5/5

8 septembre 2021

No problems related to the product or delivery. Correct delay.

Aurelie F.

5/5

8 septembre 2021

Very good product. Seems very sturdy

Barbara M.

5/5

7 septembre 2021

Perfect, I recommend

Dorothee B.

3/5

7 septembre 2021

I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.

Réponse de France Trampoline - 21 mai 2021

Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team

Françoise J.

5/5

7 septembre 2021

Great availability and attentive customer service

Stéfanie S.

3/5

7 septembre 2021

Very long delivery time.

Réponse de France Trampoline - 6 avril 2021

Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team

Jean-bernard G.

5/5

6 septembre 2021

Excellent

Olivier M.

5/5

6 septembre 2021

I was looking for an XL size trampoline: found at France Trampoline with the Apollo sport 500. The kids spend all their time in it. Quality trampoline. Sent quickly.

Cédric C.

4/5

6 septembre 2021

Good product but the opening is different from the old one, making it harder to get into the trampoline.

Olivier R.

4/5

6 septembre 2021

Delay ++ because products unavailable

Pierre T.

4/5

6 septembre 2021

good: conforms to my expectations

Philippe A.

4/5

6 septembre 2021

Good evaluation but the supply delay is quite long

Jean-claude C.

5/5

6 septembre 2021

Very satisfactory

Tiffanie B.

5/5

5 septembre 2021

Very good product. The weights for stabilization are good, the trampoline no longer moves.

Catherine D.

5/5

5 septembre 2021

The order tracking was perfect despite supply issues.

Cyril L.

5/5

5 septembre 2021

Order conforms and France trampoline is very accommodating

Jose C.

2/5

5 septembre 2021

lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.

Réponse de France Trampoline - 27 juillet 2021

Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service (contact@france-trampoline.com) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team