Avis clients France Trampoline

4.7 /5
21486 avis clients
4/5
October 3, 2021
Order as expected, competent customer service. However, the parcel relay delivery service was mediocre. Item not delivered to the relay the first time but returned to the supplier who contacted me to find out what was going on. Delivery OK the second time with a delay of 3 weeks.
5/5
October 3, 2021
fast
5/5
October 3, 2021
Very good
4/5
October 2, 2021
Very good quality, a bit long for the goods to be delivered
4/5
October 2, 2021
Replacement part for tchoukball found thanks to the response from the bag thank you
4/5
October 1, 2021
Good material and easy to install except for the cable tension which I did with the car's tow hook NM
4/5
September 30, 2021
Product as expected. Fast delivery. Very expensive product.
5/5
September 30, 2021
Average condition boxes
5/5
September 30, 2021
Satisfied with the customer service which was easily accessible and very attentive.
4/5
September 30, 2021
Great availability and responsiveness from the person on the phone.
5/5
September 30, 2021
Very good service. Highly recommend without hesitation. Serious and very competent supplier. Really well done.
5/5
September 29, 2021
Quality products.
5/5
September 29, 2021
Very good product. Quality/price very good.
5/5
September 29, 2021
Product of very good quality. After-sales service attentive.
5/5
September 29, 2021
Speed and efficiency
5/5
September 29, 2021
Very satisfactory service. Handling the replacement of our prematurely worn trampoline net.
4/5
September 28, 2021
Great trampoline, very very nice quality, very fast delivery, only negative point: the net does not hold well on one side certainly due to the tension on the other end. Other than that it is really perfect
4/5
September 28, 2021
Just not enough details in the spare parts packages. Too bad the link is not between the old and new model I had to manage on my own.
5/5
September 28, 2021
Fast delivery and very good material
2/5
September 28, 2021
I am rather disappointed overall with the material itself. I took FRANCE TRAMPOLINE "one of the most expensive" hoping for a certain quality and ease of assembly. Difficult assembly of the base tubes and poorly designed, I can't imagine their disassembly. Plastic hook for the cover around the trampoline very fragile and fixed in a dubious place (springs), three already broken. I've had it for a short time. Unfortunately, I do not recommend it. Best regards.
Réponse de France Trampoline - June 22, 2021
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. Please do not hesitate to contact our customer service by email or phone with photos of the assembly. We will send you new hooks under warranty as soon as possible. Best regards, the France Trampoline team
5/5
September 28, 2021
Very fast shipping. Advice and answers to my questions that helped me a lot.
5/5
September 28, 2021
Purchase without problems. Good description on the site.
5/5
September 27, 2021
Very satisfied with the speed of delivery and the product. Just would have liked the assembly manual. In any case, the explosion to install it.
5/5
September 27, 2021
Top
4/5
September 27, 2021
Problems with your delivery provider, absence on site, had to reschedule....
5/5
September 26, 2021
excellent product, quality. fast delivery.
5/5
September 26, 2021
Replacement part in customer service. Sent without issue and received without issue, on the agreed day. Nothing to say.
5/5
September 26, 2021
Good advice over the phone and by email, clear explanations on the site, deadlines met as announced, an efficient delivery service, only the assembly instructions could still be improved... happy and reassured children and adults in front of the quality of the material.
5/5
September 25, 2021
2 products ordered (zip line and stackline), complete satisfaction for both, very fast delivery
5/5
September 25, 2021
Products completely meet my expectations. No issues.
5/5
September 25, 2021
Very good customer service
5/5
September 25, 2021
Very happy with my purchase
4/5
September 24, 2021
Good product but delivery was erratic which caused us to lose several days.
5/5
September 24, 2021
Perfect!! Everything was perfect from A to Z.
4/5
September 24, 2021
Very satisfied with the product.
5/5
September 24, 2021
Very good, as usual. I have known you for a long time. I have always had excellent contact and quality service.
4/5
September 23, 2021
Easy order, fast delivery
5/5
September 22, 2021
Perfect... As usual, the service is perfect. Both for ordering and for delivery... I highly recommend
4/5
September 22, 2021
Good
4/5
September 22, 2021
Everything is of very good quality, assembly is smooth and the provided tools are suitable and sufficient. The only negative point is the announced assembly time... 20min. It took us more than 2 hours for 2 people to assemble it from start to finish. And even if we are not the fastest in the world, it is clearly impossible to assemble this trampoline (octopulse 460) in 20min.
5/5
September 21, 2021
Good. Clear manual but assembly a bit long to do with somewhat muscular arms…
5/5
September 21, 2021
Replacement of the protection due to damage caused by hail and the ladder. The parts are available several years after purchase, that's why I chose France Trampoline. Package sent in the week following the order.
5/5
September 21, 2021
Material conforms to my request, well informed about the delivery date, and of good quality where spare parts can be found if needed.
5/5
September 21, 2021
Very good
5/5
September 21, 2021
Very good quality trampoline, nothing to complain about. Very satisfied!
5/5
September 21, 2021
No difficulty
2/5
September 21, 2021
Bought with a release date of July 26. But ultimately delivered a month later. It could not be used this summer. Misled by the date displayed at the time of purchase..
Réponse de France Trampoline - July 16, 2021
Hello, thank you for your comment. When you placed your order on 11/07, the restocking date of the trampoline was 30/08, as indicated on the product sheet. On 12/07, the restock was advanced to 30/06. The product was finally shipped on 06/08 and delivered on 12/08. Your children were able to enjoy the trampoline during the month of August. We apologize for the slightly long preparation time and assure you that we do our best for our customers to receive their orders as quickly as possible. Best regards, the France Trampoline team
5/5
September 21, 2021
Excellent quality, bucket mat and springs perfect! My children are really happy to be able to jump on this trampoline
5/5
September 21, 2021
Clear presentation. Good product found
5/5
September 20, 2021
Delivery before the scheduled date, package without problems
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