Avis clients France Trampoline

4.7 /5
21958 avis clients
4/5
May 31, 2022
Fast delivery, happy to buy a brand, with spare parts or accessories if needed
5/5
May 31, 2022
Very good
4/5
May 31, 2022
Product found easily, delivered quickly. Too bad the shipping costs on the site are so high, I avoid ordering on the site unless I have no choice (replacement part).
5/5
May 30, 2022
Product meets my needs ==> conforms to the order
5/5
May 30, 2022
Fast and careful delivery, very explanatory assembly instructions, and a quality trampoline for a reasonable price! Both kids and adults are having fun 😊 Thank you
5/5
May 30, 2022
Very good item
5/5
May 30, 2022
Nothing to say about the order, tracking and ordered material, it fully met my expectations. I recommend!
4/5
May 29, 2022
Order and delivery were great! The assembly was difficult and very long. Quite disappointed with the quality-price ratio, the quality of our first trampoline from a competing brand seems better. Our son has already gotten his foot stuck between the springs because the protection is poorly designed. The basketball hoop is very much liked and the plastic seems solid to see over time.
5/5
May 29, 2022
Quality product
5/5
May 29, 2022
Perfect for everything. It's reassuring to know that Perfect service still exists in France! Thank you also for the refund of the overpayment. Very honest of you.
5/5
May 29, 2022
Fast delivery, great quality-price ratio, nothing to say, I am happy to have bought on your site!
5/5
May 29, 2022
Quality products, fair prices, responsive: email exchanges handled within the day, professional and good advice, fast shipping, thank you
5/5
May 29, 2022
Perfect. Very good customer service.
5/5
May 29, 2022
Perfect!😊
5/5
May 27, 2022
Very satisfactory, nothing to say except a very high professionalism and a very pleasant customer welcome, well done
5/5
May 26, 2022
Nothing to report
5/5
May 25, 2022
Meets my expectations...
5/5
May 25, 2022
Fast delivery, product quality corresponding to the advertisement
5/5
May 25, 2022
Order received on time, quality of the products superb
5/5
May 24, 2022
Very satisfied with my second order and the information by phone before my purchase.
5/5
May 24, 2022
A very efficient customer service.
5/5
May 24, 2022
Satisfied with my purchase
5/5
May 24, 2022
Satisfied, the products are true to the description. The ninja course allows for new adventures in our garden. The skate/swing for slake, however, can hardly be used with the ninja course when everything is set up for young children.
5/5
May 24, 2022
The material is of very good quality, the packaging and express delivery perfect.
3/5
May 23, 2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
Réponse de France Trampoline - April 6, 2022
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
5/5
May 23, 2022
Very clear site. Receipt of the package faster than expected. Installation guide quite explicit, but could be improved.
5/5
May 23, 2022
Very good quality, easy to assemble
5/5
May 22, 2022
Good product, good customer service
4/5
May 22, 2022
Top
5/5
May 22, 2022
Perfect
4/5
May 21, 2022
Easy to install ..... for hours of play!!!
5/5
May 21, 2022
Product ordered matches our trampoline. Perfect!
5/5
May 19, 2022
The order and delivery went very well
5/5
May 19, 2022
Very good
5/5
May 19, 2022
I am completely satisfied whether it is the phone contact with the customer advisor or the delivery
5/5
May 19, 2022
Fast delivery and good material, very reassuring.
3/5
May 19, 2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
5/5
May 19, 2022
Delivery in a few days without any issues, in line with our expectations. Assembly took a bit longer than announced but we are two grandparents. Great joy for our grandchildren who discovered the trampoline in the garden during the long Easter weekend.
5/5
May 18, 2022
Quality material, very fast delivery.
5/5
May 18, 2022
We are very happy with the product which is really of quality as well as the service which is top-notch. A good reason to consume French!!
4/5
May 18, 2022
Completely satisfied!!
1/5
May 18, 2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
Réponse de France Trampoline - April 11, 2022
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service (contact@france-trampoline.com) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
5/5
May 18, 2022
It is relatively rare for me to leave a comment but the after-sales service is really excellent. It's a real plus in the purchase.
2/5
May 18, 2022
The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!
Réponse de France Trampoline - April 9, 2022
Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team
5/5
May 17, 2022
Good product, good service
4/5
May 17, 2022
Just the delivery, it was difficult to contact the delivery person.
5/5
May 17, 2022
Very professional site with fast delivery
5/5
May 17, 2022
Perfect
3/5
May 17, 2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
Réponse de France Trampoline - April 7, 2022
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
5/5
May 17, 2022
Package received on time. Very good quality material. We are very satisfied with our order and recommend you to all our friends.
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