Avis clients France Trampoline

Hello, We apologize for the issue encountered with your jumping mat purchased in 2020. Our jumping mats are as solid as possible. For years, their triangles have been attached with 8 rows of stitching and a reinforcement strip under each triangle. After years of selling this system, we are confident in the lifespan it offers with long resistance when the trampoline is used normally. Based on experience, we lean towards your case being a very intensive use of the trampoline, as you changed the jumping mat and all the springs of your trampoline 2 years ago. This approach is relatively rare in fact. Even old springs can last for years after their purchase and rarely break. We understand your negative feedback but rest assured that we provide the most resistant jumping mats on the market currently. Best regards, FT

Hello, We have taken your comments regarding the slackline into account. We are disappointed to read, after a year and a half (and not 6 months), that your experience is not more positive. Indeed, we have only received positive feedback on this product range and we are very happy with its quality and long-term resistance. As explained during our email exchange, it seems that the tree protectors, provided with the strap, were not installed when setting up your slackline, which caused the bark of the tree to rub against the strap, resulting in the tear. Despite this poor installation, we have exceptionally sent you a replacement strap under warranty. Don't forget that our customer service is available from Monday to Friday by email or by phone from 9:00 AM to 12:15 PM and from 1:45 PM to 5:30 PM. Best regards,

Hello, We have taken your comments regarding the shipping costs of your shipment into account. Indeed, we very rarely have requests for shipments by Chronopost for batches of carabiners or other small spare parts, therefore the transport offer by Chronopost is not suitable for small shipments. We will study the possibility of offering a more suitable offer for requests for express shipment of light products. For your future requests, do not hesitate to contact our customer service directly, available by email or by phone (05 56 36 04 62) from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm.