Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
June 4, 2022
excellent product and excellent customer service
5/5
June 4, 2022
Trampoline received very quickly. Perfect quality, well-made instructions. Nothing to complain about, except that it created a lot of joyful screams from our 3-year-old child who is having a blast in it. By the way, the safety net part is really well made, there is really no risk of falling outside, unless we forget to close the entrance zipper properly. In summary 👍
5/5
June 4, 2022
Product as described, quick delivery.
5/5
June 2, 2022
-
4/5
June 2, 2022
No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?
4/5
June 2, 2022
serious, fast, efficient
1/5
June 2, 2022
No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!
Réponse de France Trampoline - February 19, 2022
Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team
5/5
June 2, 2022
very satisfied, fast delivery and telephone service is very attentive, kind and friendly.
5/5
June 2, 2022
Perfect, nothing to complain about. Everything was great from start to finish. I highly recommend France trampoline.
5/5
June 2, 2022
Quality material, meets our expectations, delivered quickly. The package was damaged but nothing was missing or damaged.
5/5
June 1, 2022
Bravo, always listening, don't change anything because this is my second trampoline.
3/5
June 1, 2022
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
Réponse de France Trampoline - April 21, 2022
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at contact@france-trampoline.com with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
5/5
June 1, 2022
great
5/5
June 1, 2022
Very good telephone reception and serious in delivery
5/5
May 31, 2022
Order went very well, delivery a little more complicated, it's a shame
5/5
May 31, 2022
Everything without problem. Fast delivery
5/5
May 31, 2022
👍👍👍👍👍👍
4/5
May 31, 2022
Perfect
5/5
May 31, 2022
Everything is perfect!
4/5
May 31, 2022
Fast delivery, happy to buy a brand, with spare parts or accessories if needed
5/5
May 31, 2022
Very good
4/5
May 31, 2022
Product found easily, delivered quickly. Too bad the shipping costs on the site are so high, I avoid ordering on the site unless I have no choice (replacement part).
5/5
May 30, 2022
Product meets my needs ==> conforms to the order
5/5
May 30, 2022
Fast and careful delivery, very explanatory assembly instructions, and a quality trampoline for a reasonable price! Both kids and adults are having fun 😊 Thank you
5/5
May 30, 2022
Very good item
5/5
May 30, 2022
Nothing to say about the order, tracking and ordered material, it fully met my expectations. I recommend!
4/5
May 29, 2022
Order and delivery were great! The assembly was difficult and very long. Quite disappointed with the quality-price ratio, the quality of our first trampoline from a competing brand seems better. Our son has already gotten his foot stuck between the springs because the protection is poorly designed. The basketball hoop is very much liked and the plastic seems solid to see over time.
5/5
May 29, 2022
Quality product
5/5
May 29, 2022
Perfect for everything. It's reassuring to know that Perfect service still exists in France! Thank you also for the refund of the overpayment. Very honest of you.
5/5
May 29, 2022
Fast delivery, great quality-price ratio, nothing to say, I am happy to have bought on your site!
5/5
May 29, 2022
Quality products, fair prices, responsive: email exchanges handled within the day, professional and good advice, fast shipping, thank you
5/5
May 29, 2022
Perfect. Very good customer service.
5/5
May 29, 2022
Perfect!😊
5/5
May 27, 2022
Very satisfactory, nothing to say except a very high professionalism and a very pleasant customer welcome, well done
5/5
May 26, 2022
Nothing to report
5/5
May 25, 2022
Meets my expectations...
5/5
May 25, 2022
Fast delivery, product quality corresponding to the advertisement
5/5
May 25, 2022
Order received on time, quality of the products superb
5/5
May 24, 2022
Very satisfied with my second order and the information by phone before my purchase.
5/5
May 24, 2022
A very efficient customer service.
5/5
May 24, 2022
Satisfied with my purchase
5/5
May 24, 2022
Satisfied, the products are true to the description. The ninja course allows for new adventures in our garden. The skate/swing for slake, however, can hardly be used with the ninja course when everything is set up for young children.
5/5
May 24, 2022
The material is of very good quality, the packaging and express delivery perfect.
3/5
May 23, 2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
Réponse de France Trampoline - April 6, 2022
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
5/5
May 23, 2022
Very clear site. Receipt of the package faster than expected. Installation guide quite explicit, but could be improved.
5/5
May 23, 2022
Very good quality, easy to assemble
5/5
May 22, 2022
Good product, good customer service
4/5
May 22, 2022
Top
5/5
May 22, 2022
Perfect
4/5
May 21, 2022
Easy to install ..... for hours of play!!!
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