Avis clients France Trampoline

4.7 /5
21958 avis clients
5/5
October 12, 2022
Very fast shipping. Perfect
5/5
October 12, 2022
Excellent product, of good quality, as a childminder, the little ones are delighted as are my grandchildren.
3/5
October 12, 2022
The basketball hoop is of poor quality. After one day of use, it no longer holds horizontally. I am trying to modify the fixing paste to improve the product.
Réponse de France Trampoline - September 23, 2022
Hello, We are sorry to hear that you are experiencing a problem with the installation of your basketball hoop. To date, we have not received any email or photos from you illustrating the problem encountered. Please feel free to send us information so that we can see if the hoop has been properly installed or if the fixing paste has a defect. It is important to note that it is not recommended to hang or cling to the hoop or the netting. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com. The France Trampoline team
4/5
October 12, 2022
No surprises, item as described! Fast delivery
3/5
October 11, 2022
Order processing and product reception very good. As for the product, the manufacturing quality is very good (given the high price, it's preferable) but the design is much less so. Five water drainage zones for a diameter of 2.5m, of which 4 peripheral zones do not protect the springs.
Réponse de France Trampoline - September 24, 2022
Hello, We have taken your comment into account. Water drainage is necessary and in sufficient number so that water does not stagnate on the trampoline. Without these openings, water would form a puddle and without these drains, the weight of the water would deform the springs. Best regards, France Trampoline.
5/5
October 11, 2022
Excellent online purchase. Product quality is on point!
1/5
October 10, 2022
We installed the bags this weekend… mediocre quality, you fill one bag and it cracks… result, 3 cracked sausages. Move along
Réponse de France Trampoline - March 27, 2022
Hello, We are sorry to hear that you are experiencing a problem with your weighting bags purchased in March 2022. Our weighting bags, made of thermally welded PVC, are designed to hold 14 liters of water or 23 kg of sand. Can you tell us how you filled your bags? Where did your bags crack? Please feel free to contact our customer service, either by email at contact@france-trampoline.com, or by phone, Monday to Friday from 9am to 12:15pm or from 1:45pm to 5:30pm. You can also send us photos to illustrate the problem encountered, in order to quickly find a solution. The France Trampoline team
5/5
October 10, 2022
Top customer service, one weighting bag was punctured, I sent a photo and received a new weight. Thank you
5/5
October 9, 2022
Very clear instructions but you have to be careful when stretching the Sandow as the tension can be strong if they are poorly positioned. Excellent product!
5/5
October 9, 2022
Great
4/5
October 6, 2022
Nothing to report.
5/5
October 6, 2022
First order lost by Mondial Relay... Commercial gesture from France Trampoline via Chronopost perfect :).
5/5
October 5, 2022
Order perfectly packaged. Quality product. Nothing to report.
5/5
October 4, 2022
Order faithful to the product description on your site. Good materials overall.
4/5
October 4, 2022
The item arrived very quickly at the depot and the delivery person immediately sent us an email, thank you for your efficiency.
5/5
October 4, 2022
perfectly in line with the "promise" of the offer.
5/5
October 4, 2022
Expensive product but of good quality.
5/5
October 3, 2022
Product as described, very good quality, fairly simple assembly.
5/5
October 3, 2022
Very good
5/5
October 3, 2022
I was well guided by phone in my purchase by the after-sales service. I received the ordered parts within the announced deadlines.
1/5
October 1, 2022
Your product is absolutely not of quality. The seams are coming apart one by one... 0/20. You are putting children in danger. Your fabric is not secure: especially at the seams. They are not strong.. I advise you to invest in reinforcing the seams. Best regards.
Réponse de France Trampoline - January 1, 2021
Hello, We apologize for the issue encountered with your jumping mat purchased in 2020. Our jumping mats are as solid as possible. For years, their triangles have been attached with 8 rows of stitching and a reinforcement strip under each triangle. After years of selling this system, we are confident in the lifespan it offers with long resistance when the trampoline is used normally. Based on experience, we lean towards your case being a very intensive use of the trampoline, as you changed the jumping mat and all the springs of your trampoline 2 years ago. This approach is relatively rare in fact. Even old springs can last for years after their purchase and rarely break. We understand your negative feedback but rest assured that we provide the most resistant jumping mats on the market currently. Best regards, FT
5/5
September 30, 2022
very good material
5/5
September 29, 2022
very serious service
5/5
September 28, 2022
Nothing to report, service as expected.
5/5
September 28, 2022
Very good!
5/5
September 28, 2022
very good
5/5
September 28, 2022
Great responsiveness and professionalism.
5/5
September 27, 2022
Very good product, solid and reliable.
5/5
September 26, 2022
Very high responsiveness from France Trampoline following an after-sales issue. Rare these days!
5/5
September 26, 2022
Perfect, very good responsiveness, I had a small dispute with the product, everything was resolved in no time, very good listening and quite professional. A big thank you.
5/5
September 26, 2022
I recommend, item delivered quickly, identical to expectations. Best regards.
5/5
September 26, 2022
Very good quality trampoline, meets my expectations.
5/5
September 26, 2022
Everything is perfect and fast delivery.
4/5
September 25, 2022
Nothing to report
5/5
September 25, 2022
Very good
5/5
September 25, 2022
Perfect. Complies with the description.
5/5
September 25, 2022
Excellent interlocutor, salespeople always ready to help, Good products very "professional".. I recommend without hesitation
4/5
September 25, 2022
EASY ORDER - FAST DELIVERY
5/5
September 24, 2022
Fast and efficient service, responsive customer service, team with excellent commercial sense.
5/5
September 24, 2022
Site offering good quality products. Fast delivery
5/5
September 23, 2022
Very good quality zip line and easy to install.
5/5
September 22, 2022
Zip line installed 10 days ago. Material seems to be of very good quality at first glance. Fast delivery. Nice price. The little kids (5 and 8 years old) are having a blast.
5/5
September 22, 2022
Complete package. Well-designed instructions. Material is perfect.
5/5
September 22, 2022
2nd trampoline and still very satisfied with the quality, some improvements have been made to the current model.
5/5
September 21, 2022
Very good trampoline, seems solid. We'll see how the material ages with use. Fast delivery.
5/5
September 21, 2022
Very satisfied with the order placed with France Trampoline, as well as the advice requested directly by phone.
5/5
September 20, 2022
Very professional.👍
5/5
September 20, 2022
fast service, well-packaged parcel
5/5
September 18, 2022
Top customer service, well done.
5/5
September 17, 2022
I appreciated the message asking for useful information to ensure that the order matched the characteristics of my trampoline
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