Avis clients France Trampoline

4.7 /5
21753 avis clients
5/5
April 29, 2019
Serious products, top in every way...
5/5
April 29, 2019
Fast shipping, serious packaging, and good quality material.
5/5
April 29, 2019
We contacted France Trampoline following an early wear problem on an item we purchased a few months ago. As usual, their customer service was attentive and very efficient: after sending photos from our side to explain the encountered problem, they immediately sent us a new part to replace the defective one. Quality and seriousness of the service, robustness of the proposed items, we highly recommend this company.
3/5
April 29, 2019
4 springs are missing from my order; assembly sometimes difficult
Réponse de France Trampoline - April 11, 2019
Hello and thank you for your comment. Please excuse us for this error in preparing your order: the 4 missing springs are on their way, you should receive them very soon! Best regards, the France Trampoline team
5/5
April 29, 2019
A real personalized service. Thank you!
5/5
April 29, 2019
I appreciated the follow-up on my order, especially the call from France Trampoline to verify that the ordered product (safety net) matched the model of my trampoline
4/5
April 29, 2019
The delivery was very fast. Ordered on Monday, delivered on Thursday of the same week. The trampoline seems to be of good quality. Aesthetically very nice.
5/5
April 29, 2019
Immediate contact after my request. Very friendly seller. Receipt of items 2 days later (spare parts)
5/5
April 29, 2019
Very professional person on the phone, perfect order
5/5
April 29, 2019
Easy order, impeccable timing and delivery
3/5
April 28, 2019
I am disappointed with the layout of your website because I was convinced that I would receive a free basketball hoop if I ordered a foot trampoline. Until the finalization of my order, it was noted "free basketball hoop". At no time did I see that it was under certain conditions. I therefore find it ***.
Réponse de France Trampoline - April 10, 2019
Hello, we are sorry for this misunderstanding! The offer for the basketball hoop was indeed subject to a minimum order amount condition and only appeared in the cart if this condition was met. It is likely that during your browsing on our site, you added products to your cart but then removed them to place your order. Thus, the offer remained displayed even though it could no longer apply. We sincerely apologize for this disappointment and remain at your disposal for any questions. Best regards, the France Trampoline team
4/5
April 28, 2019
Assembly of the trampoline quite complicated (positioning of the foot pins) but overall a quality product.
5/5
April 28, 2019
High quality tarp, to see over time... "lightning" delivery thank you ***
5/5
April 28, 2019
Super fast
5/5
April 28, 2019
Very good
5/5
April 28, 2019
Nothing to complain about
5/5
April 28, 2019
Order received very quickly, good communication with customer service. However, regarding the maximum weight supported by the trampoline, not very clear: label on the trampoline Max 120kg, in the manual 15kg, on the site 35 kg, after inquiry with customer service finally 25 kg.
5/5
April 28, 2019
Positive and quick response to our expectations. Top customer service
5/5
April 28, 2019
Great! I recommend this site
4/5
April 28, 2019
Very fast. Products conform to the description. Perfect.
5/5
April 28, 2019
Products corresponding to my expectations
5/5
April 27, 2019
Very good site, fast delivery, very good product
5/5
April 27, 2019
Product conforms to the site's description and delivery time respected. I recommend the France trampoline site
4/5
April 26, 2019
Extension of delivery time on a missing product (not specified online). That's the only downside. Otherwise, keep it up.
5/5
April 26, 2019
Very professional and attentive.
4/5
April 26, 2019
Very good product
5/5
April 26, 2019
Product conforms to my expectations
5/5
April 26, 2019
Very serious. The components of the trampoline are of very good quality. The children are delighted.
5/5
April 26, 2019
We are delighted with the spare parts ordered. Kudos for the seriousness of the company as our trampoline was already 8 years old.
5/5
April 26, 2019
Perfect, as usual with France Trampoline!
5/5
April 26, 2019
Very good product.
4/5
April 25, 2019
Very good product, sturdy, the only negative point is that the closure should go lower because the children trip over it.
4/5
April 25, 2019
Good responsiveness and seriousness in orders
5/5
April 25, 2019
Listening staff with useful advice and correct delivery. For my part, replacement of the net and the rods.
5/5
April 25, 2019
excellent provider who called me to correct the choices incompatible with the trampoline model, saving me time. No product returns. Thank you
5/5
April 25, 2019
A perfect order tracking and a high-quality trampoline! I recommend!
5/5
April 25, 2019
Small problem with the side bars of my ovalis490 but quickly resolved with the customer service who were super responsive. Very good service. Otherwise, the trampoline is of very good quality, I recommend
4/5
April 25, 2019
Exactly what I expected, but shipping costs a bit excessive (to Belgium).
5/5
April 25, 2019
Fast and secure shipping. Impeccable product
5/5
April 25, 2019
Very fast delivery and very well packaged. The gift offered was changed at my request (not useful as there was no protective net) for 2 other gifts. THANK YOU for everything
5/5
April 25, 2019
always listening to you, quick delivery and responsiveness
5/5
April 25, 2019
Very good advice
5/5
April 25, 2019
Top service by phone
5/5
April 25, 2019
Satisfied with my purchase
4/5
April 25, 2019
Good transport services and fast delivery quality of the product
2/5
April 25, 2019
The product after a few days of use seems very good. My dissatisfaction comes from the delivery time which was not respected and the price of the product: for a delivery to Switzerland, the shipping + customs + VAT costs almost as much as the trampoline itself. This should be made much clearer when ordering! This trampoline (Ovaline 430) cost us: ***€ (trampoline) ***€ (shipping + customs fees) ***€ (VAT + customs fees on the Swiss side) In summary, my neighbors who wanted to order the same quickly abandoned the idea and I advise against continuing deliveries to Switzerland at this price under the risk of receiving numerous complaints!
Réponse de France Trampoline - April 4, 2019
Hello, we thank you for taking the time to leave us a comment. We are sorry for the inconveniences you may have encountered during the delivery of your trampoline. Indeed, in the case of a delivery to Switzerland, additional fees apply in addition to the standard transport fees, and unfortunately this is beyond our control. We strive to clearly indicate this information on our site (especially on the page https://france-trampoline.com/fr/info/4_livraison-france-trampoline) but we take note of your remark and will ensure to be even more explicit in the future. We remain at your disposal for any further information, the France Trampoline team
5/5
April 25, 2019
good
5/5
April 25, 2019
Very good provider and very good products.
5/5
April 25, 2019
Delivery on time, perfect packaging. Quality material
5/5
April 25, 2019
A very pleasant and competent telephone receptionist; fast delivery; good material.
Be called back by an advisor

Did you not find what you were looking for?

We will call you back at no charge and answer your questions.