Avis clients France Trampoline

Good listening, simple, clear, quick response,

Very good service and very good adapted product. We appreciated that the company called us to verify that the order was correct before validating it.

Purchase of a net for trampoline, the old one was quite worn out! Happy to find the necessary parts without any problem and also to benefit from the latest innovations. Perfect

Well-organized site, fluid menus, well-thought-out window transitions. Order placed without any problem, the 3D secure gives confidence. Impeccable order tracking with details on the delivered package, fast delivery. Efficient transport provider, the call platform to confirm delivery is in France and their response is immediate. You can feel a real desire to offer quality service from start to finish. Bravo.

Very good

very good quality, it makes a difference

The problem is the delivery! We received the trampoline on June 21, we are on July 13 and the children cannot use the trampoline because there were missing parts in the delivery, damaged package.... so we are still waiting for the missing parts.

Listening and very good advice regarding what you are looking for in terms of model.

This product seems to be of very good quality (to be followed over time), fast delivery. Very good.

Very good product Delivery in 48h Excellent phone contact.

The only downside is that the delivery was made unexpectedly without notifying us. We were at home so everything went well.

I ordered through a person I had already dealt with for my first order, she was able to listen to my needs and was very helpful.

Spare parts easily available online.

The product completely meets my expectations.

Excellent as it arrived before the scheduled date.

France Trampoline is a regular supplier for me. After a trampoline, I bought a zip line. For both, complete satisfaction with the design of the equipment and the quality of service and contact.

Fast service.

Top service and a very large selection! but we are well guided towards what suits us.

The delivered product is completely satisfactory. It replaces an old trampoline mat, several attachments of which had given way, and many were weakened. The order was facilitated by all the useful indications to avoid any dimension errors. It is unnecessary to call us to make this verification... But it's a pity that the delivery to a Relay Point did not work at the time of the order: a computer problem to solve, which would have allowed to reduce shipping costs (which can make a difference)... Now, our Marsupilami is delighted: the gain in elasticity of the new mat allows him to jump even higher.

Order placed on Friday, June 8, delivery to my home on Tuesday, June 12. Ultra fast and very serious regarding the packaging of the package. Very friendly carrier who brought the trampoline with his pallet truck into my yard (sloping ground so not easy). I am very satisfied with my order and my son is having a blast!

Perfect

The information provided was clear and complete. The product perfectly matched what the site presented

Trampoline ordered on April 29 to have it according to the announced deadlines at the time of order, the week of May 4 to 11 (holidays) when my little grandchildren were there. For info, on some sites like ***, announcement banner that delivery delays due to holidays. Not on France Trampoline. Delivered on the 11th to avoid frustrating the children, so left in its state and not assembled. Assembled on July 1 upon return of our grandchildren (I could have waited for the sales without worry if I had known and I would have received the free foot trampoline and the trampoline would have been assembled at the same time!).....and there, we realize that one spring has the two hooks in reverse.....New loss of time to call. As for the trampoline, we are very satisfied today. We are only disappointed with the non-respect of the announced delivery commitments (wrongly) and the absence of any commercial gesture due to these delays which caused great disappointment because we had announced to our little ones the arrival of the trampoline and this has indeed postponed the use of this trampoline by a month and a half for these little children living far from us.

It was the first time I ordered from your site and not only was I very satisfied with your shipment, but also with the information provided by your team. (which allowed me to arrange the safety net). Thank you!

Very conscientious, serious and attentive

good follow-up of the order, delivered within the expected time, good information about the date and time of delivery, product in line with our expectations. The free delivery is a real plus.

Perfect

Easy order, fast delivery and package in good condition. Trampoline seems to be of very good quality, assembly took longer than expected (2 good hours), customer service is great

very good welcome excellent advice

The trampoline is of excellent quality and we are delighted with the customer service. You can order with peace of mind

good responsiveness and good customer service

Very satisfied with your product and your responsiveness for delivery..

perfect for the clarity of the site, information and telephone reception, a downside for the delivery in 3 times, and a carrier unclear about delivery times: too wide slots and not respected, regards

Very good product, sturdy and reassuring for children and parents. Delivery was on time.

Nothing to report. Very good quality

Very good

I didn't find the right product at first, resulting in an order error

good service and very good telephone information

no contact from the delivery person who arrived unexpectedly

Very good purchase. Fast and efficient

Good quality. Just missing an installation manual.

Very satisfied with the product. Only small downside is the delivery, we choose a day but it's impossible to set a precise time with the carrier...

Order well followed. Customer satisfaction is a priority. Bravo!

Very good product, the children are delighted.

Quality product. Easily installed

Perfect, fast and impeccable quality

Everything is perfect, except that it is not mentioned that the service provider in charge of the delivery refuses to touch the pallet. As a consequence, it was impossible to help my wife unpack the contents of the pallet. Had to slide it into the garage of the co-owner. It should be clearly indicated that the provider can only drop a 130-kilo pallet in a place accessible to a pallet truck.

Very good qualities

Trampoline delivery not respected. We made an appointment to be there on the day of receipt and the package arrived 4 days early. The carrier called us and complained that we were not there!! The package is too heavy for him and he leaves it in a common alley for several neighbors. Unpleasant carrier who complains about the load being too heavy! It's his job and every job comes with its problems. Fortunately, the package was fine, but honestly, this type of problem needs to be addressed because buying a trampoline for *** euros is not trivial; it is an item that we could not receive as it should have been!

Not much to say 😊 Efficient delivery and within the indicated deadlines. We chose a relatively large trampoline (4m30) but the assembly was quite quick. One foam element was slightly damaged in the box but it did not compromise the assembly of the part.