Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
August 4, 2021
It's expensive, but it's good
3/5
August 4, 2021
A customer service that answers questions well but a delivery time that is really too long
Réponse de France Trampoline - April 25, 2021
Hello and thank you for your feedback. When you placed your order, the net was not in stock before 30/06, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay on 25/06. We apologize for the waiting time for restocking and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
1/5
August 4, 2021
Very very disappointed with the green protection pad Ø 366 which tore on one side at the very first use!! The pad delivered with the trampoline was of much better quality. A commercial gesture would be greatly appreciated
Réponse de France Trampoline - June 24, 2021
Hello and thank you for your feedback. We are sorry to read this and we apologize for these circumstances. Please know that we test our products and regularly update our ranges to offer optimal quality. Our customer service will get back to you to offer you a commercial gesture of 20% on this product. Best regards, the France Trampoline team.
5/5
August 4, 2021
I am very happy!
4/5
August 4, 2021
I had indicated my days of absence and that was not taken into account! The package arrived in my absence but thanks to the phone, we were able to arrange!
5/5
August 4, 2021
Very happy with an advisor who did everything to find a solution for installing a net on our trampoline
5/5
August 4, 2021
Shipping within the announced deadlines and in accordance with the order.
3/5
August 4, 2021
One of the parts was bent, but since the delivery was delayed, we didn't want to wait yet
Réponse de France Trampoline - May 21, 2021
Hello, thank you for your comment. We apologize for these circumstances. Please feel free to contact our customer service with photos of the defective product (contact@france-trampoline.com). We will do our best to remedy it as soon as possible. Best regards, the France Trampoline team
5/5
August 4, 2021
Fast delivery, everything is ok
5/5
August 3, 2021
not disappointed with the product, it meets our expectations
5/5
August 3, 2021
Everything is ok
5/5
August 3, 2021
We are satisfied with the purchase of the mat as well as the springs. The transport service is fine. If I still know someone who wants to order, I would recommend your company without hesitation.
5/5
August 3, 2021
Precise description, high-quality product, efficiency, reliability, everything was perfect
5/5
August 3, 2021
Faithful to your reputation, the delivery and its contents are perfect.
3/5
August 3, 2021
Not too happy... A fairly large order to please our children and the packages arrived open with missing items
Réponse de France Trampoline - June 14, 2021
Hello and thank you for your feedback. We apologize for these circumstances. After our exchanges with you by email regarding the situation upon receipt of the packages, we found that no part was missing and was not resent to you. If this is an error, we are always at your disposal (contact@france-trampoline.com) to remedy it and find a solution. Best regards, the France Trampoline team
5/5
August 3, 2021
Perfect service and perfect quality!
5/5
August 3, 2021
Perfect
4/5
August 3, 2021
It would have been preferable to include the instructions for attaching the protective cushion with the bungee cords. I had to call. They sent it to me by email. It was very good but it would have saved time for both you and me.
5/5
August 3, 2021
Great, my little grandchildren love it, very good quality and quite easy to assemble (with two). Next purchase is the igloo tent.
5/5
August 3, 2021
Very fast delivery. Possibility to pay in 2 or 3 installments. Perfect. Product meets my criteria: age/type of use. My children are delighted: 'dynamic' jumping mat and long length to chain figures (they take classes indoors). I already had a trampoline from the same brand but smaller. So I knew the quality.
5/5
August 3, 2021
Super good
5/5
August 2, 2021
We recommend you every time we are asked about the supplier of our trampoline.
4/5
August 2, 2021
Nothing to say
4/5
August 2, 2021
Reasonable delay and delivery person who helped with unloading. Good packaging.
2/5
August 2, 2021
Damaged bars. Very difficult to assemble.
Réponse de France Trampoline - June 7, 2021
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service (contact@france-trampoline.com) to report any issues encountered during the assembly of the trampoline. We hope that despite this, your family enjoys the trampoline and that you are satisfied with the product! Best regards, the France Trampoline team
5/5
August 2, 2021
Fast delivery. Product meets expectations and is of good quality. The little kids are having a blast.
5/5
August 2, 2021
Excellent
3/5
August 2, 2021
It's a shame not to have been warned at the time of payment that the delay was so long.
Réponse de France Trampoline - April 30, 2021
Hello, thank you for your feedback. We do our best to ensure our customers receive their orders as quickly as possible. However, we are dependent on the carriers and there are sometimes delivery delays that we have no influence over. We apologize for these circumstances and are in contact with our carriers to improve our services. Best regards, the France Trampoline team
5/5
August 2, 2021
Products delivered well.
5/5
August 2, 2021
Immediate follow-up with customer service. Exchange of the product for a new one. A bit long but very professional.
5/5
August 2, 2021
Good service within the promised deadlines
5/5
August 2, 2021
I recommend your site, you are very serious and very professional.
5/5
August 2, 2021
Good advice via email to confirm the choice of trampoline. Easy purchase on the site. Fast and efficient delivery. Super product, this is my second France Trampoline trampoline, always super quality.
5/5
August 2, 2021
Fortunately, you are professionals, which is not the case with the delivery person I had ***. He was *** with me, there are no other words and initially did not deliver to me even though the appointment was made, so I had to call to ask what was going on. The person at reception hung up on me explaining that he "was not a social worker". One of your collaborators called me to find out why I had not been delivered and fortunately. I was able to tell him about my misadventure and he handled everything perfectly, I even received a commercial gesture for the inconvenience, really a big thank you for this professionalism. One piece of advice, change your carrier.
4/5
August 2, 2021
No problem except that the ladder arrived well after the trampoline.
5/5
August 2, 2021
This game for children and adults is well designed. The zip line glides well, the position is good and the product seems durable. The cable tension needs to be 2 to use the zip line over a long distance. The kids are having fun, and of course, it attracts the neighbors' kids.
5/5
August 2, 2021
Top-notch
5/5
August 2, 2021
Perfect, no problems to report.
5/5
August 2, 2021
Trampoline meets our expectations. Shipped very quickly. We are really satisfied 😊
5/5
August 2, 2021
Product compliant The best 👍
5/5
August 2, 2021
Easy to assemble, seems to be of very good quality and especially this trampoline brings a lot of joy and laughter to both the little ones and the big ones!
5/5
August 1, 2021
Everything went wonderfully. From start to finish. It's a beautiful product.
5/5
August 1, 2021
Simple and quick purchase, packages delivered in good condition. Easy to assemble, the trampoline seems to be of very good quality. I also bought the protective cover which seems solid, however the 8-point fastening system seems light. I'm afraid that with strong gusts, the wind will get underneath and tear the fastening elastics. I plan to add some cable ties for long periods of inactivity.
5/5
August 1, 2021
Order made online, I was called to inform me of longer delivery times than expected and I was offered a very similar model but a bit more expensive, at no extra cost. Pleasant contact and very fast delivery.
5/5
August 1, 2021
Quick and compliant order Perfect
4/5
August 1, 2021
Serious in communication and especially in delivery. 9
5/5
August 1, 2021
Fast delivery and compliant with the order.
3/5
August 1, 2021
Products (description not detailed enough) quite regularly out of stock which leads to quite long delivery times!!!!!
Réponse de France Trampoline - June 25, 2021
Hello, thank you for your feedback. Please feel free to contact our sales advisors (contact@france-trampoline.com) for more information about the products. We will be happy to assist you. Restocking dates are indicated on our site according to real-time available information. We apologize for any potential supply delays, we do our best to deliver our customers as quickly as possible. Best regards, the France Trampoline team
5/5
July 31, 2021
perfect
5/5
July 31, 2021
Very good
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