Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
September 8, 2021
No problems related to the product or delivery. Correct delay.
5/5
September 8, 2021
Very good product. Seems very sturdy
5/5
September 7, 2021
Perfect, I recommend
3/5
September 7, 2021
I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.
Réponse de France Trampoline - May 21, 2021
Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team
5/5
September 7, 2021
Great availability and attentive customer service
3/5
September 7, 2021
Very long delivery time.
Réponse de France Trampoline - April 6, 2021
Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
5/5
September 6, 2021
Excellent
5/5
September 6, 2021
I was looking for an XL size trampoline: found at France Trampoline with the Apollo sport 500. The kids spend all their time in it. Quality trampoline. Sent quickly.
4/5
September 6, 2021
Good product but the opening is different from the old one, making it harder to get into the trampoline.
4/5
September 6, 2021
Delay ++ because products unavailable
4/5
September 6, 2021
good: conforms to my expectations
4/5
September 6, 2021
Good evaluation but the supply delay is quite long
5/5
September 6, 2021
Very satisfactory
5/5
September 5, 2021
Very good product. The weights for stabilization are good, the trampoline no longer moves.
5/5
September 5, 2021
The order tracking was perfect despite supply issues.
5/5
September 5, 2021
Order conforms and France trampoline is very accommodating
2/5
September 5, 2021
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
Réponse de France Trampoline - July 27, 2021
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service (contact@france-trampoline.com) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
4/5
September 5, 2021
Fast delivery
5/5
September 4, 2021
Merchandise conforms, deadline respected
5/5
September 4, 2021
Everything went well between the order, its reception, and its use.
5/5
September 4, 2021
the item meets my expectations, fast delivery, well done
5/5
September 4, 2021
Very good in all respects (quality, price, delivery)
5/5
September 3, 2021
Great, I bought this Apollo sport 500 trampoline for its XXL dimensions. Well-designed, quality product. Some plastic hooks broke quickly when attaching the net, customer service contacted = very good contact, no difficulty replacing with metal hooks quickly sent. I recommend taking the ladder sold on the site for this trampoline = easier access. Ladder of good quality as well.
5/5
September 3, 2021
Very correct.
5/5
September 3, 2021
The trampoline was delivered on time. Upon assembly, the material seems robust and of very good quality. On their first jump, my boys said "wow this one is really great" compared to our old trampoline from a competing industrial brand.
5/5
September 3, 2021
product conforms to my request and delivery on time.
4/5
September 2, 2021
satisfactory.
5/5
September 2, 2021
Nothing to report
5/5
September 2, 2021
The package was damaged but did not affect the product.
4/5
September 1, 2021
Nothing to report
5/5
September 1, 2021
very good service and product!
5/5
September 1, 2021
Very good, good responsiveness following a small anomaly on a tube
5/5
September 1, 2021
The products are well presented. To find you, you still have to search for French products, as you do not appear in the first search.
5/5
August 31, 2021
On the new trampoline I had attachments that broke - they sent me new ones for free. Very good service
5/5
August 31, 2021
Impeccable
5/5
August 31, 2021
Nothing to complain about. On time and friendly
4/5
August 31, 2021
very satisfied.
5/5
August 31, 2021
Quality and secure material
3/5
August 31, 2021
Good for the product and delivery... however, it is not quite suitable for my trampoline... regarding the lower attachments of the net frame. To see over time with a DIY done... Moreover, I find the exit of the trampoline through the net dangerous... children can trip at the foot and are forced to hold on at the net closure level with their hands to pass the exit... to see also over time
Réponse de France Trampoline - July 24, 2021
Hello and thank you for your comment. Unless we are mistaken, your trampoline is not of our brand. Our spare parts can also fit other brands but are not always compatible. Regarding the net entrance, we previously had an L-shaped opening but the new trampoline standard requires us to offer only a vertical opening. Best regards, the France Trampoline team.
4/5
August 31, 2021
Good material, delivery within the deadline, OK
5/5
August 31, 2021
Very good service.
5/5
August 31, 2021
Excellent product and fast delivery.
5/5
August 31, 2021
We were very satisfied with the ordered item and the delivery timing.
5/5
August 31, 2021
Available and efficient team
5/5
August 31, 2021
Responsiveness and speed of delivery. Quality product. Conforms to the order. The children are delighted
5/5
August 31, 2021
Very good quality. Perfect service. The after-sales service contacted me before sending the order to validate the correct item. Top
5/5
August 30, 2021
Very good
4/5
August 30, 2021
Correct.
4/5
August 30, 2021
Very good
2/5
August 30, 2021
A delay more than too long...... What a shame
Réponse de France Trampoline - May 7, 2021
Hello and thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on our site. The products were indeed delivered only at the end of July. We are currently facing difficulties in restocking certain references and we apologize for these circumstances. We are doing our best to ensure our customers receive their products as quickly as possible. Best regards, The France trampoline team.
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