Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
September 16, 2021
Serious company and above all, you can find spare parts even years after the first purchase
5/5
September 16, 2021
Excellent product
5/5
September 16, 2021
Purchase made without problems. Delivery delayed due to a shortage of parts and difficult supply. Always kept informed of the progress of the order. Very good communication.
5/5
September 16, 2021
Very good phone reception and relevant advice for replacing spare parts. The products are of good quality.
5/5
September 16, 2021
Perfect, I recommend France trampoline
5/5
September 15, 2021
Good but a bit long delay
5/5
September 15, 2021
Everything in order, no problems. 100% satisfied
5/5
September 15, 2021
Fast delivery (small downside nonetheless on flexibility, you need to take a day off as we only have a date and no time) Customer service with staff available immediately to respond to all our information requests (delivery, assembly...) that's great! Superb aesthetic product and especially of quality! Despite the small downside on delivery, I recommend this site and give it 5 stars!
5/5
September 15, 2021
Satisfied with the order, the product, and the delivery.
5/5
September 15, 2021
A true professional for trampoline
3/5
September 15, 2021
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
Réponse de France Trampoline - June 30, 2021
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
3/5
September 15, 2021
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
Réponse de France Trampoline - July 21, 2021
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service (contact@france-trampoline.com) so we can relay this information to the carrier. Best regards, the France Trampoline team
4/5
September 15, 2021
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
5/5
September 15, 2021
Accessories for zip line ordered from Switzerland. Very fast shipping and reasonable shipping costs, I am pleasantly surprised. The products seem to be of good quality. To be seen over time.
3/5
September 15, 2021
Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.
Réponse de France Trampoline - May 21, 2021
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
1/5
September 15, 2021
Based on your advice, the product does not match, I need to change the springs.
Réponse de France Trampoline - July 31, 2021
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service (contact@france-trampoline.com) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
5/5
September 15, 2021
Product as described
5/5
September 14, 2021
Perfect
3/5
September 14, 2021
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
Réponse de France Trampoline - June 5, 2021
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
4/5
September 14, 2021
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
5/5
September 14, 2021
Nothing to say, everything was correct
5/5
September 13, 2021
Good quality
5/5
September 13, 2021
Delivered on time
3/5
September 13, 2021
The delivery was too long compared to the announced time
Réponse de France Trampoline - July 24, 2021
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
5/5
September 13, 2021
High quality trampoline it seems (time will confirm hopefully). Only concern: the net attachments were not up to the rest (brittle) and replaced without any issue with spare parts. So very responsive and high-quality customer service. Very satisfied with this purchase.
1/5
September 13, 2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
Réponse de France Trampoline - May 19, 2021
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
5/5
September 13, 2021
Very good
5/5
September 13, 2021
Perfect
5/5
September 13, 2021
The new mat fits perfectly on my trampoline
1/5
September 12, 2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
Réponse de France Trampoline - June 5, 2021
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments (contact@france-trampoline.com). Best regards, the France Trampoline team
2/5
September 12, 2021
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
Réponse de France Trampoline - May 28, 2021
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
3/5
September 12, 2021
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
Réponse de France Trampoline - May 8, 2021
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service (contact@france-trampoline.com) to give specific feedback and help us improve. Best regards, the France Trampoline team
5/5
September 12, 2021
Quality product with many spare parts included
4/5
September 12, 2021
The ordered net is of good size. However, the quality is lower than the original product
2/5
September 11, 2021
Product out of stock delivered 2 months late from the expected date
Réponse de France Trampoline - May 2, 2021
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
5/5
September 11, 2021
Very serious
4/5
September 11, 2021
Trampoline of very high quality, however, it's a shame about the very long delivery time....
4/5
September 11, 2021
Easy to place an order but customer service issue not resolved to this day... too bad!
5/5
September 9, 2021
Serious company, we had a sizing issue with our foam, it was exchanged without any problem.
4/5
September 9, 2021
Product received quickly
5/5
September 9, 2021
Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend
5/5
September 9, 2021
Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you
5/5
September 9, 2021
Slightly long delay, but well announced from the start, dates kept. Delay, but good
4/5
September 9, 2021
Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.
4/5
September 8, 2021
Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.
4/5
September 8, 2021
Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..
5/5
September 8, 2021
OK, satisfied.
4/5
September 8, 2021
The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.
5/5
September 8, 2021
The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.
5/5
September 8, 2021
Quality product. Simple and well-written explanation.
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