Avis clients France Trampoline

4.7 /5
21475 avis clients
5/5
June 9, 2019
Perfect
5/5
June 9, 2019
Simple and quick order and the material is always top-notch.
5/5
June 9, 2019
Very good advice, very fast delivery, quality product
5/5
June 8, 2019
VERY SATISFIED, VERY GOOD PRODUCT
5/5
June 7, 2019
Excellent quality trampoline. I recommend this site.
4/5
June 7, 2019
Good product but less qualitative than the net delivered 5 years ago with the trampoline.
5/5
June 7, 2019
Very satisfied
4/5
June 7, 2019
Very good
1/5
June 7, 2019
Disappointed because the shoe rack is not suitable for the Ovalie 360.
Réponse de France Trampoline - May 9, 2019
Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at contact@france-trampoline.com, we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.
4/5
June 6, 2019
Satisfied with my order at France trampoline but the delivery service leaves much to be desired as there was no appointment and a phone call 15 minutes before the delivery person's arrival. I could not receive the package as I was absent due to a death and I found my order on a pallet in front of my gate because the delivery person could not come back. Fortunately, the package was in good condition and compliant. So I am not happy with the delivery.
5/5
June 6, 2019
Delivery made before the announced date which was very appreciated
4/5
June 6, 2019
GOOD SERVICE
4/5
June 6, 2019
Error in the preparation of the package quickly repaired by a new shipment.
5/5
June 6, 2019
Although I made a mistake in my order, the customer service was very courteous, very good advice and responsive.
5/5
June 6, 2019
Perfect
5/5
June 6, 2019
France trampoline is very commercial. I highly recommend this site. Very good material
5/5
June 6, 2019
Perfect quality trampoline for children and adults
5/5
June 6, 2019
Order compliant, arrived within quick deadlines. TOP article delivered with a brake at the end of the track - both kids and adults are delighted!
5/5
June 6, 2019
Nothing to report
5/5
June 5, 2019
Very responsive customer service, the net was not available, I was provided with a superior quality one at the same price. All spare parts can be easily found even years later as our trampoline is 4 years old. I recommend, quality product and a team that answers the phone top!!
5/5
June 5, 2019
Very good
5/5
June 5, 2019
Very serious seller
5/5
June 5, 2019
Order without problem and product compliant
5/5
June 5, 2019
The product is not yet installed but the purchasing procedure was perfect thanks to a clearly visible phone number and a charming and efficient contact on the other end of the line
5/5
June 5, 2019
very good product
5/5
June 5, 2019
Very good welcome from your customer service who informed me competently and kindly about the references I was looking for
5/5
June 5, 2019
Top customer service, well-made site
5/5
June 5, 2019
Good welcome and good advice when ordering by phone.
5/5
June 5, 2019
I had a small issue with the delivery, but the customer service was very responsive and everything was sorted out quickly
5/5
June 5, 2019
GREAT FOR SPARE PARTS
4/5
June 5, 2019
😄😄😄
5/5
June 5, 2019
Very good product, good quality... satisfied with my purchase, my children are delighted
5/5
June 5, 2019
Good
5/5
June 5, 2019
Order conforms to my expectations.
5/5
June 5, 2019
PERFECT
5/5
June 5, 2019
Very good product compared to other competitors' trampolines. More stable, better quality materials.
5/5
June 5, 2019
Real trampoline specialists
5/5
June 5, 2019
Good information with a friendly contact, product perfectly adapted.
5/5
June 5, 2019
Very good site, very good material, my trampoline has been outside for 5 years. Only the elastics are loose. I placed an order for the net and received it within the week. Very good provider in sales and after-sales. Now I will change the springs next year.
5/5
June 5, 2019
Fast and efficient
5/5
June 5, 2019
Order of parts from customer service for trampoline. Good advice on the phone, efficient and received quickly. (The net posts are sold in 2 parts of your choice... don't hesitate to call customer service)
5/5
June 5, 2019
Following a defect that appeared after 8 months of use on a jumping mat, I contacted customer service providing the corresponding photos. They immediately responded and proposed an exchange under warranty. About a week between my complaint and the receipt of the new mat. Nothing to complain about, excellent service.
1/5
June 5, 2019
Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.
Réponse de France Trampoline - May 12, 2019
Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team
4/5
June 4, 2019
The products are well described, the telephone sales service is available and takes requests into account. Product received within the announced timeframe. Very good evaluation of service quality. A small regret but it concerns the product and not the service (hence the 4*). Lack of rigidity in the structure of the trampoline in the 4.3m version. This product deserves the structure proposed for the 4.9m (larger diameter tubes)
5/5
June 4, 2019
Perfect sale
5/5
June 4, 2019
Very good quality trampoline, sturdy, conforms to the description. Suitable for both adults and children. Assembly without problems but you need to take the time to follow the instructions. Fast delivery.
4/5
June 4, 2019
A good service
4/5
June 4, 2019
Good product
3/5
June 4, 2019
Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...
Réponse de France Trampoline - May 15, 2019
Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team
1/5
June 4, 2019
Delivery delay without any explanation
Réponse de France Trampoline - May 5, 2019
Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team
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