Avis clients France Trampoline

4.7 /5
21475 avis clients
5/5
June 16, 2019
Everything was perfect.
5/5
June 16, 2019
Very good.
4/5
June 16, 2019
Product that seems to be of good quality... to be tested over time... Improve the net attachments with threads that come undone very, too easily.
5/5
June 16, 2019
Super strong net.
5/5
June 16, 2019
Perfect, everything is of quality, the site, the product (the best on the market I think since we know that a low-end trampoline starts to become worn out after 2 to 3 years), the logistics. Working in transport, I can only note once again the approximations of Kuehne Nagel. The person who makes the appointment with you offers a day and confirms that the driver will call you 30 minutes before. I was not at home and 20 minutes away. I was waiting for the driver's call... and well, he called once in front of my house telling me that he never calls 30 minutes before. I arranged with the neighbors. But apart from that, everything is perfect.
5/5
June 16, 2019
Quality product and within the announced time.
5/5
June 16, 2019
Quality material! Impeccable.
3/5
June 16, 2019
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
Réponse de France Trampoline - May 30, 2019
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
5/5
June 15, 2019
Delivery without problems and trampoline of excellent quality.
5/5
June 14, 2019
Very clear website, with a lot of information about the products and their assembly. This gave us confidence. Good quality product. Packaging +++
5/5
June 14, 2019
Excellent. Very fast delivery and particularly friendly delivery person.
5/5
June 14, 2019
The trampoline arrived complete, easy to assemble and of good quality. Delighted.
5/5
June 14, 2019
Fast delivery, product in good condition.
5/5
June 13, 2019
very satisfied
4/5
June 13, 2019
Satisfactory and enlightening phone contact about the products searched; Speed of order processing over the phone. Competence of the interlocutor.
5/5
June 13, 2019
Great!
5/5
June 13, 2019
Super easy to assemble quality trampoline I recommend it to everyone
5/5
June 13, 2019
Pleasantly surprised to deal with professionals who speak perfect French!
5/5
June 13, 2019
Good quality material, perfect for 2 children aged 6 and 11.
5/5
June 13, 2019
Delivery was perfect. Material very well packaged and therefore well protected. As soon as the trampoline was set up, my children tried it out immediately and adopted it right away. Having already had a trampoline, I can say that this one is very sturdy and the materials used are of good quality.
1/5
June 13, 2019
The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.
Réponse de France Trampoline - May 24, 2019
Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.
5/5
June 13, 2019
Very satisfied with the ordered product and the speed of delivery.
5/5
June 13, 2019
Fast, well packaged, product conforms to the order and of very good quality.
5/5
June 13, 2019
The cushion was sent quickly and the measurements correspond exactly to the size of my American trampoline, as assured by the customer service contacted before the order.
1/5
June 13, 2019
I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us
Réponse de France Trampoline - May 25, 2019
Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team
4/5
June 12, 2019
Good material but chaotic delivery, labeling errors that led to delays. Poor delivery tracking.
5/5
June 12, 2019
Perfect and fast
4/5
June 12, 2019
The product is great but the delivery was average. The total weight of the packages was about 150kg and the delivery person dropped the packages at the end of our driveway and didn't even want to help us load the boxes into the car to move the packages a bit. Review your conditions with your carrier!
5/5
June 12, 2019
Good quality trampoline. Ideal for letting off steam and having fun...
5/5
June 12, 2019
Good advice, order arrived very quickly and quality product. Thank you
4/5
June 11, 2019
good
5/5
June 11, 2019
Excellent
4/5
June 11, 2019
A bit tedious to assemble but a lot of fun afterwards!!!
5/5
June 11, 2019
Excellent product
5/5
June 11, 2019
Very satisfied with the supply of 2 spare parts to rejuvenate a 5-year-old trampoline. The little children enjoy it
5/5
June 11, 2019
Perfect!
5/5
June 11, 2019
Really great product, better than the original. Fast, good value for money.
5/5
June 10, 2019
Excellent product.
4/5
June 10, 2019
Disappointed by the delivery service (Kuehne Nagel) but your services quickly took over to organize an appointment for the second delivery.
5/5
June 10, 2019
Product in line with our expectations. Fast delivery
5/5
June 10, 2019
super fast delivery
4/5
June 10, 2019
Product completely in accordance with the order and delivered on time
5/5
June 10, 2019
Fast delivery, very good quality products, responsive and available customer service
5/5
June 10, 2019
Fast delivery and good quality product. We are completely satisfied
2/5
June 10, 2019
great in terms of delivery but disappointed with the assembly too hard and poorly explained we took almost a day with two people...
Réponse de France Trampoline - May 10, 2019
Hello, thank you for taking the time to leave us a comment. Before any marketing, our products are tested and validated both in their use and in their assembly, and the Propulse has certainly not deviated from the rule. As a trampoline designed for intensive professional use, its assembly does indeed take more time than for a classic garden trampoline, however, our various tests did not reveal any particular difficulty. In order for us to correct the assembly instructions or even review certain elements of the product for a future version, would you be kind enough to let us know what caused you problems at contact@france-trampoline.com? We thank you in advance and remain at your disposal for any questions. The France Trampoline team
2/5
June 10, 2019
the stitching came undone after a few minutes. A product quite expensive for a stitching quality not suitable
Réponse de France Trampoline - May 19, 2019
Hello, thank you for your comment. This stitching problem is indeed not normal, could you send us a photo at contact@france-trampoline.com? We can then see together how to proceed with the replacement of the part if necessary. Remaining at your disposal, the France Trampoline team
5/5
June 10, 2019
Nothing to say
5/5
June 9, 2019
Excellent service
5/5
June 9, 2019
Correct price, delivery within a normal timeframe
4/5
June 9, 2019
Nothing to report, delivered on time. Package slightly damaged but without damage to the material. Inventory remains to be done upon our return from our trips until the end of June. Package waiting in a safe place.
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