Avis clients France Trampoline

4.7 /5
21475 avis clients
2/5
July 22, 2019
Very good product but the delivery was terrible. Announced between 2 and 5 working days, the trampoline arrived after 9 working days and I had to send several emails and then call 2 different carriers.... terrible! This is not worthy of a product sold at such a price
Réponse de France Trampoline - July 3, 2019
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not meet your satisfaction, and indeed the 9-day delay you experienced does not reflect the quality of service we offer. Your case has been closely monitored by our sales team. We sincerely apologize again for the inconveniences encountered and remain at your disposal for any further requests or comments. The France Trampoline team
5/5
July 22, 2019
Fast delivery, product perfectly packaged and matching the description. I recommend
4/5
July 22, 2019
Quality material. A bit difficult to assemble. The order, transport, and receipt of the product were very satisfactory.
5/5
July 22, 2019
Very good
5/5
July 22, 2019
The quality is top-notch. The trampoline is very much liked by our twins. Very satisfied with our purchase.
5/5
July 22, 2019
Nothing to report. The deadlines are correct, the material is also good. Very well.
5/5
July 21, 2019
Easy and quick order and delivery. Difficult assembly for the bottom of the trampoline, the metal legs were very hard to fit together... No problem for the rest. Good quality.
5/5
July 21, 2019
Quality product. Very fast delivery. Compliant
5/5
July 21, 2019
Very good quality trampoline. The kids love it and have fun safely.
4/5
July 21, 2019
Order delivered on time, serious packaging
5/5
July 21, 2019
Fast delivery by a very serious provider. Courteous phone assistance for assembly. Very good material.
5/5
July 21, 2019
Very good quality product that meets our expectations.
3/5
July 21, 2019
Not all items were available. The climbing net is still missing.
Réponse de France Trampoline - July 4, 2019
Hello, Thank you for your comment. We apologize for this inconvenience. The net will be sent to you at the beginning of August. We remain at your disposal for any other comments and renew our apologies for this inconvenience. Best regards, the France Trampoline team.
5/5
July 21, 2019
Good product, good delivery service, on time. Easy to assemble just be careful not to misalign the springs
5/5
July 20, 2019
Very good
5/5
July 20, 2019
👍 good service.
5/5
July 20, 2019
Very good quality
5/5
July 19, 2019
Very good
5/5
July 19, 2019
Everything went well and the product exactly meets our expectations
5/5
July 19, 2019
Easy, friendly, and quick phone order. Delivery on time. A reminder of the net assembly method would have been welcome.
5/5
July 19, 2019
Fast delivery, very good quality trampoline (despite a somewhat complicated assembly).
5/5
July 18, 2019
Top delivery, very beautiful item and well thought out, very good quality product
4/5
July 18, 2019
Excuse me for not thanking you for my order which I received well in Normandy. France Valin
3/5
July 18, 2019
Very good quality product: the price may seem high but the quality is really there compared to what I have been able to see/buy elsewhere. However, the delivery is catastrophic: deadlines not respected, loss of the product at the delivery location... one piece of advice to France Trampoline: change your service provider!
Réponse de France Trampoline - June 30, 2019
Hello, and first of all thank you for taking the time to leave us a comment! We are sorry that the delivery of your trampoline did not meet your satisfaction. We carefully select the carriers we work with, but it can happen, especially during the summer period, that the quality of service provided by some is not up to our expectations. We apologize for the inconveniences encountered, which are beyond our control, and remain at your disposal for any comments or questions! Best regards, the France Trampoline team.
4/5
July 18, 2019
Very good
5/5
July 18, 2019
Very good advice and staff always available to answer questions. A company like we would like to see more. I would recommend this site to anyone looking to acquire a trampoline.
5/5
July 18, 2019
Overall okay, hence a successful experience
5/5
July 18, 2019
Perfect
5/5
July 18, 2019
Very fast delivery.
4/5
July 18, 2019
-
5/5
July 18, 2019
Quality product and fast shipping
5/5
July 18, 2019
Order as expected and arrived on time. Package well prepared and protecting the contents.
5/5
July 17, 2019
Fast delivery. Quality trampoline. My daughter is delighted.
4/5
July 17, 2019
Package in perfect condition upon receipt. Quick assembly.
4/5
July 17, 2019
Very satisfied with the product. Customer contact provided me with good advice in choosing the trampoline. A slight lack of precision in the assembly instructions, I used a video of my trampoline model for assembly.
4/5
July 17, 2019
Delivery on time with a very good level of service considering the bulk of the package.
5/5
July 17, 2019
The package arrived within the announced timeframe. No unpleasant surprises, good quality product.
5/5
July 16, 2019
Quick preparation and delivery. Clear assembly instructions
5/5
July 16, 2019
Very good product, delivered quickly
4/5
July 16, 2019
Very nice product
5/5
July 16, 2019
Efficient and friendly
3/5
July 16, 2019
Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good
Réponse de France Trampoline - June 23, 2019
Hello, and thank you for taking the time to leave us a comment. Our replacement parts for trampolines evolve over the years based on technical and logistical innovations, and in terms of material. Safety and quality remain at the heart of our concerns, we assure you that the net received provides the same level of effectiveness and safety as your previous material. We remain at your disposal for any questions or comments regarding your order. The France Trampoline team
1/5
July 16, 2019
Delivery ok Product does not match what I was looking for (incompatible with the trampoline model I had). I probably looked incorrectly but I ended up with 8 pieces that will be of no use to me.
Réponse de France Trampoline - June 27, 2019
Hello, thank you for taking the time to leave us a comment. Our return policy allows you to send back the items received by mail: we have sent you an email with the return address if you wish. Return shipping costs are your responsibility, however as soon as we receive and restock we will proceed with a full refund of the returned products. We remain at your disposal for any questions. The France Trampoline team
5/5
July 16, 2019
👍 Good
5/5
July 16, 2019
Pleasant reception and good advice regarding the recommended products. I had an issue with a net that was too small, and I was offered an exchange. Easily reachable by phone
5/5
July 16, 2019
Very good. Good phone contact. Good information on delivery. Good quality product. The price is quite high but the quality is there!
5/5
July 16, 2019
The product completely meets our expectations (oval trampoline 430, family use), very good quality, a pleasure for both children and adults. Quite easy to assemble (you need two people). No problem with delivery, appointment made according to our availability and respected. Nothing to complain about, we are very satisfied
3/5
July 15, 2019
The customer service does not respond! A ghost service.
Réponse de France Trampoline - June 12, 2019
Hello, and thank you for taking the time to leave us a comment. After checking, we confirm that we have not received any phone calls or email contact regarding your order? Our advisors respond to all inquiries promptly, usually within 24 hours. Can you please send your request by phone at 05 56 36 04 62, or by email at contact@france-trampoline.com? We will make sure to respond to you as soon as possible. Best regards, the France Trampoline team.
5/5
July 15, 2019
excellent
5/5
July 15, 2019
I bought a jump up trampoline 9 years ago, very good quality material. I just ordered a replacement net (accidentally damaged)... excellent after-sales service... very good phone reception, well advised and fast shipping. I recommend France Trampoline.
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