Avis clients France Trampoline

4.7 /5
19606 avis clients
4/5
19 juin 2019
A few small issues with the delivery which was postponed. Communication with the delivery organization was a bit complicated. I was asked to choose a day and date but I could never access my account. In the end, they came at random. Fortunately, there was someone at my home since I was absent myself.
5/5
19 juin 2019
Very good service from A to Z! Order, delivery, packaging, product! Professional!!!
5/5
19 juin 2019
Perfect
5/5
18 juin 2019
nothing to complain about everything was perfect! one small downside: the trampolines purchased by our families or friends close with a zipper; I find this simpler and more solid; to see over time for the new closures
5/5
18 juin 2019
Packages always clean not damaged and fast delivery
5/5
18 juin 2019
online ordering the quality of the site is great and understandable
5/5
18 juin 2019
Satisfied
5/5
18 juin 2019
Very good service and very good customer service.
5/5
18 juin 2019
Very good site. Serious and respected deadlines.
4/5
18 juin 2019
perfect
4/5
18 juin 2019
Nothing to complain about.
5/5
17 juin 2019
nothing to complain about, completely satisfied
5/5
17 juin 2019
Fast delivery, and product in line with my expectations. A big thank you to your entire team.
5/5
17 juin 2019
This is my second order and always conforms to my request.
5/5
17 juin 2019
Excellent contact and welcome.
4/5
17 juin 2019
Good.
5/5
17 juin 2019
Perfect
4/5
17 juin 2019
Super.
5/5
17 juin 2019
Very good quality product but requires several adults to assemble it.
5/5
17 juin 2019
Very good
5/5
16 juin 2019
Perfect
5/5
16 juin 2019
-
5/5
16 juin 2019
Everything was perfect.
5/5
16 juin 2019
Very good.
4/5
16 juin 2019
Product that seems to be of good quality... to be tested over time... Improve the net attachments with threads that come undone very, too easily.
5/5
16 juin 2019
Super strong net.
5/5
16 juin 2019
Perfect, everything is of quality, the site, the product (the best on the market I think since we know that a low-end trampoline starts to become worn out after 2 to 3 years), the logistics. Working in transport, I can only note once again the approximations of Kuehne Nagel. The person who makes the appointment with you offers a day and confirms that the driver will call you 30 minutes before. I was not at home and 20 minutes away. I was waiting for the driver's call... and well, he called once in front of my house telling me that he never calls 30 minutes before. I arranged with the neighbors. But apart from that, everything is perfect.
5/5
16 juin 2019
Quality product and within the announced time.
5/5
16 juin 2019
Quality material! Impeccable.
3/5
16 juin 2019
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
Réponse de France Trampoline - 30 mai 2019
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
5/5
15 juin 2019
Delivery without problems and trampoline of excellent quality.
5/5
14 juin 2019
Very clear website, with a lot of information about the products and their assembly. This gave us confidence. Good quality product. Packaging +++
5/5
14 juin 2019
Excellent. Very fast delivery and particularly friendly delivery person.
5/5
14 juin 2019
The trampoline arrived complete, easy to assemble and of good quality. Delighted.
5/5
14 juin 2019
Fast delivery, product in good condition.
5/5
13 juin 2019
very satisfied
4/5
13 juin 2019
Satisfactory and enlightening phone contact about the products searched; Speed of order processing over the phone. Competence of the interlocutor.
5/5
13 juin 2019
Great!
5/5
13 juin 2019
Super easy to assemble quality trampoline I recommend it to everyone
5/5
13 juin 2019
Pleasantly surprised to deal with professionals who speak perfect French!
5/5
13 juin 2019
Good quality material, perfect for 2 children aged 6 and 11.
5/5
13 juin 2019
Delivery was perfect. Material very well packaged and therefore well protected. As soon as the trampoline was set up, my children tried it out immediately and adopted it right away. Having already had a trampoline, I can say that this one is very sturdy and the materials used are of good quality.
1/5
13 juin 2019
The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.
Réponse de France Trampoline - 24 mai 2019
Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.
5/5
13 juin 2019
Very satisfied with the ordered product and the speed of delivery.
5/5
13 juin 2019
Fast, well packaged, product conforms to the order and of very good quality.
5/5
13 juin 2019
The cushion was sent quickly and the measurements correspond exactly to the size of my American trampoline, as assured by the customer service contacted before the order.
1/5
13 juin 2019
I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us
Réponse de France Trampoline - 25 mai 2019
Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team
4/5
12 juin 2019
Good material but chaotic delivery, labeling errors that led to delays. Poor delivery tracking.
5/5
12 juin 2019
Perfect and fast
4/5
12 juin 2019
The product is great but the delivery was average. The total weight of the packages was about 150kg and the delivery person dropped the packages at the end of our driveway and didn't even want to help us load the boxes into the car to move the packages a bit. Review your conditions with your carrier!
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