Avis clients France Trampoline

4.7 /5
22129 avis clients
4/5
April 21, 2020
Very good quality, noticeable right from the assembly.
5/5
April 21, 2020
The product completely meets my expectations and the packaging was perfect. This is my 2nd order on your site. Thank you.
5/5
April 21, 2020
Fast delivery and high quality product
5/5
April 20, 2020
very good telephone reception
5/5
April 20, 2020
Nothing to report; good product, good customer service
5/5
April 20, 2020
Material of very good quality as it is always in all weather without protection and despite intensive use
4/5
April 20, 2020
Nothing to complain about regarding the quality of the trampoline. However, it is delivered without a ladder, it's a pity that this is not clearly specified at the time of purchase.
4/5
April 20, 2020
Very nice trampoline. Practical for small spaces. The quality of service is correct. The only downside is the assembly manual which confused us more than helped with the assembly. However, do not embark on this project if there are not at least three people to assemble it. My husband and I struggled. Four hours to assemble it cost us. In the end, the last leg was connected without the joint so that it could connect.
5/5
April 20, 2020
Perfect
5/5
April 19, 2020
Well packaged, received quickly
5/5
April 19, 2020
Perfect. Fast despite the confinement situation. Well done.
4/5
April 19, 2020
Good delivery and product well packaged. Meets our expectations. The delay was only slightly postponed despite the health crisis
4/5
April 19, 2020
Product conforms to my order and my trampoline, fast delivery
5/5
April 19, 2020
Available contacts to answer questions. Thank you
5/5
April 18, 2020
Super simple and fast order!!! Advisors listening to us, my children are happy! THANK YOU
5/5
April 18, 2020
Very good merchant, fast delivery
5/5
April 18, 2020
Order validated quickly, shipped on time and received within 5 days despite the current health issues in France!
5/5
April 17, 2020
Very good
2/5
April 17, 2020
Error in the order (T-junction) - slow processing of the request.
Réponse de France Trampoline - March 27, 2020
Hello, thank you for your comment. Indeed, due to an error during the preparation of your order, your trampoline was delivered to you with the wrong junction pieces. We apologize again for this inconvenience. We then proceeded to send the compatible parts as soon as possible, considering the current challenges we are facing in terms of logistics and transport of orders. However, we hope that your trampoline will bring you complete satisfaction, and we remain at your disposal for any questions. The France Trampoline team.
5/5
April 17, 2020
Excellent advice and customer service Quality products and fast delivery
5/5
April 17, 2020
I am very satisfied with the trampoline, the quality is excellent. The delivery time was fully respected. Thank you.
5/5
April 17, 2020
Good quality
5/5
April 17, 2020
very good
5/5
April 17, 2020
PERFECT
2/5
April 17, 2020
I sent an email with photos of the product that received shocks. I never got a response to this email.
Réponse de France Trampoline - March 27, 2020
Hello, and first of all thank you for taking the time to leave us a comment. Our teams are currently operating with reduced staff, so some unusual delays may be observed in the responses handled by our customer service. However, we respond to all requests, and you will soon receive a follow-up on your case by email. Please excuse us for the inconvenience caused. We remain at your disposal for any other questions, the France Trampoline team.
5/5
April 17, 2020
Nothing to report Conforming to the order
5/5
April 17, 2020
Product conforms
5/5
April 17, 2020
Very good
4/5
April 17, 2020
Good product and of good quality Delivery time a bit long but normal given the current context
5/5
April 17, 2020
Fast delivery and clarity of ordered products
5/5
April 17, 2020
Quality trampoline, relatively easy to assemble with 2 people, to our great surprise very fast delivery despite the lockdown (received at our home 6 days after ordering)
5/5
April 16, 2020
Very good product. Haven't finished installing the zip line yet, but everything else is impeccable.
5/5
April 16, 2020
Very good product. Very good site. I highly recommend.
4/5
April 16, 2020
Nothing to report
5/5
April 16, 2020
Order by phone. Very pleasant and competent person, impeccable and fast delivery despite the current problems.
5/5
April 16, 2020
excellent product and easy to assemble
5/5
April 16, 2020
Very good order. The kids are delighted!
5/5
April 16, 2020
Absolutely PERFECT, very attentive and efficient team for its clients.
5/5
April 16, 2020
Good product Good delivery
5/5
April 16, 2020
Very good product. Delivery was slightly delayed due to COVID. But very good reception by phone and very attentive seller.
4/5
April 16, 2020
Good service
5/5
April 16, 2020
Listening, advice, and help with the order. Very good contact!
5/5
April 16, 2020
Quick preparation and delivery. Robustness to be seen over time.
5/5
April 16, 2020
Product conforms to the order and was shipped on time.
5/5
April 16, 2020
Very competent person on the phone and very good advice regarding the choice of trampoline. The trampoline is exactly what we expected.
5/5
April 16, 2020
Quality product that meets my expectations. Completely in line with its description. Quick preparation and delivery despite the context of the health crisis. The customer service I had on the phone is pleasant and diligent.
5/5
April 16, 2020
Nothing to report, perfect
4/5
April 16, 2020
Very good except for the instructions, not very clear and lacking information....
3/5
April 16, 2020
I paid *** for fast delivery (24/48h). The trampoline arrived just under 2 weeks later. There were noted delays in orders but I thought that by taking this option it would avoid these delays as it was not specified. I therefore find that there is a lack of information on the site. Moreover, there were errors to note in the description. The product seems to be of good quality. However, the manual mentions 1h30 of assembly... and it takes much longer.
Réponse de France Trampoline - March 22, 2020
Hello, thank you for your comment. We regret that the delivery times, unfortunately extended at the moment due to the Covid 19 epidemic and the measures taken by various actors, including carriers, to limit its spread, have not met your satisfaction. Our delivery times are generally between 2 and 5 working days for our products, but as indicated on our site, these times are currently extended and orders can take up to two weeks to be delivered, regardless of the chosen delivery method, standard or express. Furthermore, please do not hesitate to contact us at contact@france-trampoline.com for any issues regarding the assembly or setup of your trampoline, we are at your disposal. Counting on your understanding, we wish you very good times on your trampoline! The France Trampoline team.
5/5
April 16, 2020
The trampoline is of very good quality, easy to assemble... even though the product is very heavy (weight)... It is expensive compared to other similar products but I was looking for durable quality and a sports trampoline for my son who competes. It arrived on time... to serve well during the lockdown. It's great!
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