Avis clients France Trampoline

4.7 /5
21475 avis clients
4/5
September 23, 2019
Order and reception very satisfactory, very difficult assembly of the trampoline
5/5
September 23, 2019
Very good phone reception. Competent and quick
5/5
September 22, 2019
Easy contact by phone. Accessory received on time as announced.
5/5
September 22, 2019
Good reception
5/5
September 22, 2019
Product received in perfect condition and within the expected deadlines. Very serious site. Customer service contacted us to ensure they sent the right product
3/5
September 22, 2019
The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.
Réponse de France Trampoline - September 7, 2019
Hello, and thank you for taking the time to leave us a comment. We indeed strive to address any issues encountered during delivery as quickly as possible. As for the zipper, we are very surprised as this is the first time we have received this type of comment on this range of trampolines. Would you be kind enough to send us some photos or videos to contact@france-trampoline.com so that we can study your request in more detail and, if necessary, assist you with the assembly of the net or even proceed with its replacement if it is defective? We thank you in advance and remain at your disposal for any further questions or comments. The France Trampoline team
5/5
September 21, 2019
The delivery went very well!
4/5
September 20, 2019
Error in the kit composition. Wrong reference for the strut. Express return of the correct struts
1/5
September 20, 2019
The site offers free deliveries that are not really free. Right after the order, I received an email indicating that since I did not choose the option at *** that allows scheduling a delivery appointment, I would be charged *** per package in case of absence. My order included 2 packages, shipped 1 day apart which forced me to take 2 days off. I call that ***.
Réponse de France Trampoline - August 31, 2019
Hello, Thank you for your message, which surprises us a lot. After checking, it turns out that your order contained only one package, and its delivery was successfully completed on the first shipment. Are you sure you placed this order on our site? Please feel free to contact us at contact@france-trampoline.com for any comments or additional information. Best regards, The France Trampoline team
5/5
September 20, 2019
The delivery service was quick and within the deadlines (for a delivery in 24 to 48 hours*) Negative point (minor): impossible to track the package in real-time via Google Maps (unless I am mistaken) Satisfied with the ordering and delivery service
5/5
September 17, 2019
Good organization
5/5
September 17, 2019
Very good telephone advice. Fast and compliant delivery. High quality product.
5/5
September 17, 2019
Perfect
5/5
September 17, 2019
Nothing to complain about, material and delivery top-notch
5/5
September 17, 2019
Very responsive to our problem.
5/5
September 17, 2019
Very good
5/5
September 16, 2019
Very good
5/5
September 16, 2019
Order in total accordance with what was expected. Very short delivery time. Everything is perfect.
5/5
September 16, 2019
Perfect
4/5
September 16, 2019
Very good quality material. To be assembled by oneself.... not always simple.
5/5
September 16, 2019
Fast order.... perfect game! My 6-year-old son and all his cousins loved the ninja course! Good quality game and quite quick to assemble!
5/5
September 14, 2019
Efficient
5/5
September 13, 2019
The delivery person was smiling and friendly, however, he called just 1 hour before his arrival for the appointment. Fortunately, we were there.
5/5
September 13, 2019
Excellent, no problems
5/5
September 13, 2019
Very good service, very fast delivery. Nothing to say, just to recommend to others.
5/5
September 13, 2019
Very good
5/5
September 13, 2019
Trampoline ordered on Friday and delivered the following Tuesday. Everything was as expected. Assembly completed in 2 hours by two adults. Quality product.
5/5
September 12, 2019
Aside from the carrier delay on the announced schedule, everything else went well. On the assembly instructions, some points are visible on the drawing but not explained in the text. Good quality trampoline.
5/5
September 12, 2019
Fast delivery, perfect product, but unfortunately still too expensive for some budgets, I didn't have the money during the sales. I communicated your site since she saw my restored trampoline.
4/5
September 12, 2019
Delivery within the indicated timeframe, assembly instructions easy to understand, very good product.
1/5
September 12, 2019
The delivery times announced on the website are *** for my department. They *** the choice at the time of purchase. The delivery provider was defective, reinforcing the delivery delay.
Réponse de France Trampoline - July 18, 2019
Hello, and first of all thank you for taking the time to leave us a comment. We were able to verify and it turns out that indeed, unfortunately, your package was part of a lot lost by the carrier during the summer period. As soon as we were informed of the situation, we immediately proceeded to a second shipment in FIRST but the processing time took 48 hours. We apologize for the inconvenience caused, independent of our will and which does not reflect the quality of service we strive to provide. We remain at your disposal for any further comments. Best regards, The France Trampoline team
5/5
September 12, 2019
Very happy with the quality of the trampoline but we cannot fully close the zipper of the trampoline entrance.
4/5
September 11, 2019
Nothing to report
5/5
September 11, 2019
Excellent products. I recommend, the customer service is efficient and attentive.
5/5
September 11, 2019
After a first order of a large family trampoline this summer (oval 430) and being fully satisfied (order, delivery, product quality), I then ordered a mini sports trampoline for use in an apartment. Upon receipt, it turned out that this trampoline had a major stability defect. The after-sales service was top-notch!! Good listening, responsiveness of the team, follow-up of the problem, everything was impeccable, I now have a mini trampoline that works perfectly. A big congratulations and a big thank you to the entire France Trampoline team for their follow-up and listening, I recommend!
5/5
September 11, 2019
Top!
5/5
September 11, 2019
Good performance
5/5
September 10, 2019
2nd order, products of very good quality, still very satisfied
5/5
September 10, 2019
Very good contact (purchase by phone), very good follow-up and respect for all steps
3/5
September 10, 2019
Wrong order received. Issue resolved
Réponse de France Trampoline - August 23, 2019
Hello, Indeed after checking it turns out that during the delivery of your trampoline, one box was missing. It has been immediately resent in FIRST for a second delivery 48 hours later. We apologize for the inconvenience caused and wish you very good moments on your trampoline! Best regards, The France Trampoline team
5/5
September 10, 2019
Perfect
4/5
September 10, 2019
Product perfectly adapted
5/5
September 10, 2019
Great site, good quality/price and very good customer service. I recommend
5/5
September 9, 2019
Reliable site in every way.
5/5
September 9, 2019
Fast delivery. Assembly of the trampoline rather quick too. Let's see how it holds up now.
5/5
September 9, 2019
Perfect
4/5
September 9, 2019
Impeccable service for a maintenance spare part that remains expensive
4/5
September 8, 2019
Perfect! I really recommend it, eyes closed. I was very well advised on the choice of trampoline. The delivery was top-notch! A big thank you.
5/5
September 8, 2019
Received in good condition and on time
5/5
September 8, 2019
very good
Be called back by an advisor

Did you not find what you were looking for?

We will call you back at no charge and answer your questions.