Avis clients France Trampoline

4.7 /5
22129 avis clients
4/5
June 13, 2020
Good product, but... The nuts are low quality. I replaced everything with stainless steel locking (2 E for the 8). 2 small frays on the steel wire that braids the cable. The spacing of the tensioner is insufficient to fit both sides of the cable. It's not a big deal, but it bothers me. I like things to fit properly! At this selling price, we shouldn't be *** Euros short to provide quality materials! The set works and the kids are happy.
5/5
June 13, 2020
Good product
4/5
June 13, 2020
The jump'up 390 is really great, but it started to squeak from the first week, which is very annoying when we are outside with the kids.
5/5
June 13, 2020
very satisfied
5/5
June 13, 2020
Perfect
5/5
June 12, 2020
Perfect product
5/5
June 12, 2020
Very good service. Delivery on time despite the difficult period.
4/5
June 11, 2020
Easy installation, it would be nice if there was a criterion to stop turning for the tensioner.
5/5
June 11, 2020
After finding the product on the site, I contacted France Trampoline by phone to know the delivery times. The person who answered me allowed me to advance the date and reserve a product in stock to receive it more quickly.
5/5
June 10, 2020
Received quickly, very happy with the solid product, recommend
5/5
June 10, 2020
Perfect
5/5
June 10, 2020
Hello, my order was processed quickly. Despite an issue with the net, customer service was quick and attentive. Thank you for your responsiveness.
5/5
June 10, 2020
As usual and despite the confinement, speed and efficiency. A super zip line that brings joy to both kids and adults!! Thank you!
4/5
June 10, 2020
Very good product.
5/5
June 10, 2020
Very good trampoline, of very good quality, possibility to buy spare parts, my daughters love it
5/5
June 10, 2020
Satisfactory product and fast delivery! Too bad the packs are only offered later
5/5
June 10, 2020
Top quality, top help, top efficiency, top phone reception, very easy return of goods, nothing to say... if I recommend you everywhere! Congratulations, especially don't give up!
5/5
June 10, 2020
Fast delivery and quality product
5/5
June 10, 2020
Very satisfied with the service of this order.
5/5
June 10, 2020
Top services, top reception, top quality
4/5
June 10, 2020
Very good, quality product, assembly instructions lack precision in certain situations and are incomplete in others. Otherwise, very satisfied with the purchase
5/5
June 10, 2020
Product delivered within the announced deadlines even with COVID, always quality materials
5/5
June 9, 2020
Compliant with the order
4/5
June 9, 2020
Very good, I recommend.
5/5
June 9, 2020
Very satisfied
5/5
June 9, 2020
Product meets my expectations, the width of the steps of 7.5 cm is comfortable for children in socks 👍
5/5
June 9, 2020
Nothing to report
5/5
June 9, 2020
Fast delivery even during confinement!
5/5
June 9, 2020
Nothing to complain about, very good.
5/5
June 9, 2020
Very correct, delayed by the pandemic but good communication.
5/5
June 9, 2020
We are very satisfied with the service provided. The parts we ordered are very well described and presented on the site. The sales service is very competent. We are delighted!
5/5
June 9, 2020
Perfect! I recommend!
5/5
June 9, 2020
Great
4/5
June 9, 2020
Good advice, fast delivery.
5/5
June 9, 2020
Quality products
5/5
June 9, 2020
Very good
3/5
June 9, 2020
In general, I am satisfied but a problem with stock led to a lack of reflection on delivery. I ordered a net and the upper support for it, I only received the support, the net not being available for 2 months!! I have no use for the support without the net, I would have preferred to be offered to cancel the delivery. I therefore found a net on another site, significantly cheaper and of better quality.
Réponse de France Trampoline - April 6, 2020
Hello, thank you for taking the time to leave us a comment. Our restocks have indeed been heavily impacted by the events of recent months. Furthermore, our computer system does indeed manage the partial shipment of orders as soon as a reference is back in stock to delay the shipment of orders as little as possible. We apologize for this inconvenience. However, it is of course possible to cancel the order upon simple request to our services. We remain at your disposal for any further information. The France Trampoline team.
5/5
June 9, 2020
Nothing to report. Easy order and delivery OK
5/5
June 8, 2020
In line with my expectations
5/5
June 8, 2020
Very good material
5/5
June 8, 2020
The people on the phone are very friendly and know how to advise the customer according to their expectations. The customer service is very responsive. The family jump 360 trampoline perfectly matches what we wanted and the quality of the product is there. The safety net is very reassuring, as is the entire trampoline. The children appreciate it and thank you.
5/5
June 8, 2020
In line with the description.
5/5
June 8, 2020
Ballast bags conform to what was expected. However, one of them had a defect and was immediately replaced by France Trampoline. Thank you and well done for this responsiveness.
5/5
June 8, 2020
Perfectly corresponds to the ordered product. Very good quality as always
3/5
June 8, 2020
Very good product, very good communication. I take away 2 stars because there is no assembly manual and the little that exists is in English. So for a product made in France, hats off!
Réponse de France Trampoline - March 30, 2020
Hello, thank you for taking the time to leave us a comment. We take note of your remark and will pass the information on to the relevant service! Best regards, the France Trampoline team.
5/5
June 8, 2020
Very good quality products made in France. Customer service easy to reach, and who does everything possible to meet our expectations. I recommend.
5/5
June 8, 2020
Order arrived as expected, in line with what we were waiting for. Quality trampoline and easy to assemble.
5/5
June 8, 2020
Good reception, products in line with our expectations
5/5
June 8, 2020
Transport: no problem during delivery. Product intact, and corresponding to my expectations.
3/5
June 8, 2020
Very very long delay (but with the confinement problem). One of the items did not meet my expectations (no elastic in the replacement fiberglass arcs for the top of the net, unlike the original part, so quite a hassle to install).
Réponse de France Trampoline - April 1, 2020
Hello, thank you for your comment. We are sorry for the delivery delays experienced during the confinement period, unfortunately beyond our control. Furthermore, regarding the fiberglass arcs, indeed these replacement parts are now offered without elastic for logistical reasons. It should be noted that the elastics did not serve to hold the arcs at all: it is rather their size, number, and adjustment that keep the net firmly in place. We remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team.
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