Avis clients France Trampoline

4.7 /5
22129 avis clients
3/5
June 8, 2020
Fast delivery. Satisfactory quality. One might regret the frankly improvable assembly system, especially for the net. The absence of stainless steel screws is a shame for a product intended for outdoor use.
Réponse de France Trampoline - April 16, 2020
Hello, and first of all thank you for your comment. Several fixing systems were tested before adopting our current system, which has proven effective for maintaining the posts of the net over time. Once you get the hang of its installation, this system is usually quite favored by our customers! As for your screws, we have never encountered any particular issues with them: if you wish, feel free to send us a photo of the difficulties encountered, and we will send you a new set of screws. We remain at your disposal for any questions, the France Trampoline team.
5/5
June 8, 2020
Very good
5/5
June 8, 2020
Very well done site.
5/5
June 8, 2020
Everything is OK
5/5
June 8, 2020
Nothing to report
5/5
June 8, 2020
In line with the description and fast delivery
5/5
June 7, 2020
Very fast.
5/5
June 7, 2020
Super trampoline of very good quality! The kids are having a blast, and so are the parents!
5/5
June 7, 2020
Great
5/5
June 7, 2020
Perfectly corresponds. Fast delivery. It's good work
5/5
June 7, 2020
Material conforms to the order. Very nice customer service, attentive and helpful.
5/5
June 7, 2020
Perfect services and I am very happy with the product.
5/5
June 7, 2020
Very good material. Fast delivery.
5/5
June 7, 2020
Top
5/5
June 7, 2020
Very well! I called to reassure myself about how to install it. Very professional help by phone, material received quickly. Very easy to set up. It's great. Guaranteed pleasure for the whole family. Young and old alike.
5/5
June 7, 2020
ABSOLUTELY PERFECT AT ALL LEVELS!!! and this despite the COVID 19 crisis, WE ARE DELIGHTED and highly recommend your site
5/5
June 7, 2020
Very good
4/5
June 7, 2020
Order conforms. Customer service attentive and responsive.
2/5
June 6, 2020
Delivery time too long
Réponse de France Trampoline - February 12, 2020
Hello, thank you for your comment. We apologize for the delivery times observed during the health crisis and then the deconfinement. Our supply times, then preparation and delivery have been heavily impacted by national logistical constraints. We have tried to do our best in a particularly difficult context and sincerely thank you for your patience and trust. The France Trampoline team
5/5
June 6, 2020
Very good quality product, perfectly matching our wishes, fast delivery despite the complications of confinement.
5/5
June 6, 2020
Product ordered perfectly conforms in quality and in favor of safety
5/5
June 6, 2020
Fast despite the context
5/5
June 6, 2020
VERY GOOD
4/5
June 6, 2020
Very good telephone reception from the person in charge of customer relations.
5/5
June 5, 2020
very good service, impeccable delivery time, everything is perfect
5/5
June 5, 2020
meets our expectations
5/5
June 4, 2020
Very good product.
5/5
June 4, 2020
No other words than: Perfect!
5/5
June 4, 2020
Clear order and follow-up. Fast delivery. Good quality product.
5/5
June 3, 2020
Always very professional and quality product.
5/5
June 3, 2020
-
5/5
June 3, 2020
Very professional. Quick processing of the order as well as the reception of our purchase which is also of beautiful quality.
4/5
June 3, 2020
Product in line with my expectations
4/5
June 2, 2020
Product in line with our expectations, fast delivery despite the lockdown, very good.
5/5
June 2, 2020
Great product, deadlines respected, good buying guide! Thank you very much
5/5
June 2, 2020
Very good
4/5
June 2, 2020
Services and delivery without surprises.
4/5
June 2, 2020
Good product
5/5
June 2, 2020
Good advice and quick response from customer service. For info, my trampoline is not of your brand and without the advice, I would have ordered a protective cushion that was too large
5/5
June 2, 2020
Very good
5/5
June 2, 2020
Excellent service
5/5
June 2, 2020
Quality product and fast delivery.
1/5
June 2, 2020
The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!
Réponse de France Trampoline - April 28, 2020
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team
4/5
June 2, 2020
Nothing to report
4/5
June 1, 2020
Nothing to report
5/5
June 1, 2020
Well-made assembly instructions and available customer service.
3/5
June 1, 2020
There was an order error, I received the package of another person. I had to wait.
Réponse de France Trampoline - April 14, 2020
Hello, we are sorry for the problem encountered during the preparation of your order! This is a situation that happens extremely rarely, but unfortunately, you experienced it. We apologize for this error and remain at your disposal for any questions. The France Trampoline team
4/5
June 1, 2020
We were delivered on time... However, the address, which was incorrectly stated, had not been corrected... and the delivery person was relevant....
3/5
June 1, 2020
The material is compliant. However, we had requested a small commercial gesture as we are regular customers. Every year we renew our equipment. Last year we bought a net but the zipper is of very poor quality and is already broken. No gesture was made....
Réponse de France Trampoline - April 12, 2020
Hello, and thank you for taking the time to leave us a comment. Please feel free to contact us at contact@france-trampoline.com, we will be happy to offer you a commercial gesture to thank you for your trust and loyalty! The France Trampoline team
5/5
June 1, 2020
Top-notch after-sales service. Quality material. I recommend it without hesitation. I had a small issue with a part during assembly, the replacement was done easily and quickly. Excellent.
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