Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
September 28, 2014
everything was perfect, the telephone reception as well as the explanations provided. Small downside: no instructions!!
Réponse de France Trampoline - June 26, 2014
Hello, we are following up on your feedback regarding the spare parts provided without instructions. In your case, it was only a textile protective net. You just need to refer to the assembly instructions of the trampoline and its net in order to install these parts. The system has not changed since your purchase after verification. The France Trampoline team.
4/5
September 26, 2014
Assembly quite easy, the assembly drawings are a bit small. I had a bit of difficulty inserting the fixing feet.
5/5
September 26, 2014
serious, fast
5/5
September 26, 2014
We were very satisfied with our trampoline and the children are delighted, we have 3 boys aged 13-10-2 years. The delivery was only one day late so we are satisfied. Regarding the assembly, it was a bit more difficult, the assembly instructions should be revised and especially indicate the location of the springs with colors to avoid wasting time. As for the quality, nothing to compare with those sold in Decathlon or other stores. You can buy with your eyes closed.
5/5
September 26, 2014
Very good service Fast delivery Possibility of payment in installments
5/5
September 25, 2014
Super happy with my product just the explanations a bit above but great and fast delivery
4/5
September 25, 2014
Very fast delivery, good quality material, some improvements to consider (hanging system, type of fiberglass)
4/5
September 25, 2014
delivery on time very satisfied with the quality of the jump up trampoline
5/5
September 25, 2014
The trampoline arrived quickly after ordering in perfect condition. The whole family is delighted as it is of excellent quality, secure and easy to install. I highly recommend it!
5/5
September 24, 2014
Excellent telephone reception..... Delivery on time... Unpacking of the product (protective cover) not yet done by my children....
5/5
September 24, 2014
very good
5/5
September 23, 2014
No feedback on the use of the product, but certainly quality material. Delivery 24 hours after contacting the carrier, but without news between the shipment of the order and my call to the carrier (a week)!! In other words, if you don't worry...
Réponse de France Trampoline - June 11, 2014
Hello, we thank you for your feedback. We are happy to see that the JUMPUP 360 trampoline suits you. Regarding the carrier, you can contact us at 05 56 36 04 62 for more precise delivery tracking for example. We are available from Monday to Friday. We remain at your disposal. The France Trampoline team.
5/5
September 23, 2014
Fast and efficient delivery, trampoline easy to assemble and meeting our expectations, attentive salespeople responding to our needs. It's perfect! I will recommend your site!
5/5
September 23, 2014
Ultra-fast delivery 48 hours after the order, excellent quality product. Both big and small have great moments in complete safety.
5/5
September 23, 2014
Very good telephone advice and very friendly, good product and fast delivery
4/5
September 22, 2014
We are satisfied that this company follows its products and allows ordering spare parts (mat + springs) several years after purchase. We eventually received our entire order even though we had to call twice to do so...
Réponse de France Trampoline - July 19, 2014
Hello, we thank you for your trust. We do indeed follow our products for several years. Our spare parts also fit other brands of trampolines which can sometimes lead to stock shortages and send your order in two parts for example. We remain at your disposal. The France Trampoline team.
5/5
September 22, 2014
Excellent product and very easy assembly despite a size of 4m.
5/5
September 22, 2014
Perfect in terms of delivery time and quality of items.
5/5
September 22, 2014
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5/5
September 21, 2014
Nothing to say, impeccable. Very fast delivery, careful packaging. We opted for the oxygen model 3m60. My daughter is having a blast and I admit, the parents too. This model is very secure thanks to the positioning of the net before the springs. The trampoline seems really very robust. Let's not kid ourselves, we bought it for us parents too and I was afraid that 3m60 would feel small but in fact it's already more than enough...
Réponse de France Trampoline - July 2, 2014
Hello, we are delighted to see that the trampoline suits your family perfectly. Feel free to post photos on our Facebook if you wish. The France Trampoline team.
4/5
September 21, 2014
Speed of delivery, quality of items
5/5
September 21, 2014
Fast delivery, quality trampoline protections
5/5
September 19, 2014
Impeccable. Good advice over the phone, careful delivery, and a product that matches the description well.
5/5
September 18, 2014
Perfect, nothing to say.
4/5
September 18, 2014
Excellent logistical service, unfortunately the green border of the trampoline tore after one day.
5/5
September 18, 2014
Top quality products, impeccable service
5/5
September 18, 2014
I really recommend France Trampoline. Serious and efficient. Easy to assemble. I really don't regret paying a little more than in large distribution stores because the quality is there!!!
5/5
September 17, 2014
good service, fast delivery and merchandise conforming to our expectations, especially in product quality
5/5
September 17, 2014
Perfect
4/5
September 17, 2014
Service without problems
5/5
September 17, 2014
Already 1 month of intensive use by the whole family and it's pure happiness! During installation, we noticed a tear on the jumping mat and a new mat was immediately sent to us. We are therefore very satisfied with the product and the customer service. Nothing to complain about.
5/5
September 17, 2014
Despite a longer delay, but as expected at the order, we are very satisfied with the company and its communication as well as the received product
4/5
September 17, 2014
Product quality satisfactory and corresponding to the description except for its dimension: ordered and paid for a round trampoline of 4.60 m in diameter. delivered a trampoline of 4.30 m in diameter. I realized this when measuring it to order a protective cover. Is compensation possible?
Réponse de France Trampoline - July 20, 2014
Hello, we thank you for your review on the protective cover of the round trampoline 4m30. Regarding your request about the diameter of your trampoline, we received your order for a Booster 4m30 pack in June 2014 and not in 4m60 as indicated. We cannot respond favorably to your request as it is unfortunately inaccurate. We invite you to consult your customer account, your invoice if you wish. We remain at your disposal. The France Trampoline team.
5/5
September 17, 2014
Quick response and delivery times
4/5
September 17, 2014
The stock shortage was 15 days longer than expected. Too bad...! But the big issue is the delivery: Poor delivery service: 1st delivery without notice => No one to receive it, we asked the delivery person to wait 20 minutes and he left... Difficult to get a second appointment...
5/5
September 17, 2014
Very good quality trampoline. Just a detail regarding the assembly: at step 2B p31 of the manual, be careful to first assemble the W(5) tube on the legs (6) and then start assembling everything on the T-junctions, remove the W(5) tube and finish assembling the legs (5) on the T-junctions. Because the legs have a mounting direction not specified in relation to the W(5) tubes.
Réponse de France Trampoline - July 18, 2014
Hello, we thank you for your review and your comment on the assembly of the JUMP'UP 360 trampoline. This small assembly point is currently being updated. We thank you once again and remain at your disposal. The France Trampoline team.
5/5
September 16, 2014
very good trampoline, a real joy for both big and small. the wait was a bit long for out-of-stock products, well compensated by the apparent quality of the product and the good sensations offered. hoping this trampoline lasts for many years.
5/5
September 16, 2014
Very short delivery time, very well tracked order
5/5
September 16, 2014
nothing to complain about perfect fast delivery
5/5
September 16, 2014
The delivery went well: phone contact, competent delivery person, it changes from other brands... The product (Jump up 3.60 m with net) is well packaged, assembly goes well with a bit of concentration. In use, the trampoline is solid and of quality. In short, I would do it again without any problem!
Réponse de France Trampoline - July 4, 2014
Thank you for your comment on the Waouuh! 430 trampoline, Serge. The FT team.
5/5
September 16, 2014
very good: delivery pre-announcement the day before and notice once arrived on site, which allowed to 'take delivery' in our absence (and avoid a second presentation!)
5/5
September 15, 2014
We hesitated due to the price but it is a good product; it seems to be of excellent quality and much better than the one we had before. We hope it lasts over time... The whole family is delighted! Thank you for the hammock as a gift!
Réponse de France Trampoline - June 25, 2014
We are glad that you are completely satisfied with your trampoline. Wow! Enjoy your relaxing moments with your hammock. We should offer this deal again next season. Spread the word. The France Trampoline team.
4/5
September 15, 2014
Good quality trampoline
5/5
September 15, 2014
very good quality product, nice finish and sturdy... the whole family enjoys it!
4/5
September 15, 2014
Good reaction to a delivery defect = broken parts. We had an express replacement. Bravo
Réponse de France Trampoline - June 11, 2014
Hello, we thank you for your feedback. Indeed, if a part is damaged inside the trampoline, we replace it quickly thanks to a fast carrier. The France Trampoline team.
4/5
September 15, 2014
Very good quality tarp, which allows for nice jumps. Small downside, the net attachments seem a bit fragile since one of them broke during the first week.
Réponse de France Trampoline - August 8, 2014
Hello, we have noted your comment and will send you new hooks shortly. We remain at your disposal. The France Trampoline team.
5/5
September 15, 2014
Great communication, valuable advice. High-quality material. Nothing to report, perfect fast delivery
4/5
September 15, 2014
good for the whole family. for the price it is very good
4/5
September 15, 2014
the product provided meets our expectations. Regarding the delivery, knowing that the delivery person has our phone number, it is regrettable that he does not take the trouble to contact us when he finds the door closed at the customer's address. Indeed, I work 5 minutes from my job, I could have moved to avoid the delivery person coming back a second time.
Réponse de France Trampoline - June 14, 2014
Hello, we thank you for your valuable feedback. For a small package, the carrier does not call and leaves a notice in your mailbox so that he can come back another day. All this is notified in our carrier explanations and in the shipping emails. If you are not present at the delivery address during the day, it is advisable to indicate from the order an address where someone can receive during the day (your work for example or a family member can be). The France Trampoline team.
5/5
September 15, 2014
Purchase of a 430 trampoline, some springs were missing but they were delivered quickly. I then ordered the protective cover which was delivered the day after the order... what more can I say...
Réponse de France Trampoline - June 11, 2014
Thank you Patrice!!!
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