Avis clients France Trampoline

4.7 /5
19606 avis clients
4/5
15 septembre 2014
the product provided meets our expectations. Regarding the delivery, knowing that the delivery person has our phone number, it is regrettable that he does not take the trouble to contact us when he finds the door closed at the customer's address. Indeed, I work 5 minutes from my job, I could have moved to avoid the delivery person coming back a second time.
Réponse de France Trampoline - 14 juin 2014
Hello, we thank you for your valuable feedback. For a small package, the carrier does not call and leaves a notice in your mailbox so that he can come back another day. All this is notified in our carrier explanations and in the shipping emails. If you are not present at the delivery address during the day, it is advisable to indicate from the order an address where someone can receive during the day (your work for example or a family member can be). The France Trampoline team.
5/5
15 septembre 2014
Purchase of a 430 trampoline, some springs were missing but they were delivered quickly. I then ordered the protective cover which was delivered the day after the order... what more can I say...
Réponse de France Trampoline - 11 juin 2014
Thank you Patrice!!!
5/5
15 septembre 2014
Product conforms, apparently of good quality, and fast delivery. Nothing to say!
5/5
15 septembre 2014
Fast delivery, very good product and easy to assemble
4/5
14 septembre 2014
Order fulfilled, with a bit of delay in delivery. Material compliant and good quality. Easy assembly.
5/5
14 septembre 2014
Apart from an assembly manual that needs improvement, very satisfied with the product (good bounce, little noise, good quality safety net) after an intensive weekend of use, hoping for good durability of the product over time.
4/5
14 septembre 2014
Hello, I had good phone contacts before purchasing the trampoline. Our purchase corresponds to the description and our needs. We had a rusty steel connector inside. 3 plastic attachment systems broke: one during assembly and 2 others in operation. France Trampoline reacted quickly by sending a new connector and about ten attachments. Very good after-sales service so far. The assembly guide is generally good but could probably be optimized by improving the graphic quality and realism of some sketches. It's only been a month since we got the trampoline, we'll see how it ages over time. This evaluation should be redone in 2 or 3 years. The anchoring kit should be provided as standard with the trampoline to align with the safety objectives displayed by the site.
Réponse de France Trampoline - 26 juin 2014
Hello, Thank you for your lengthy comment. We are pleased that you are completely satisfied with your BOOSTER 490 trampoline. We take your comments on the diagrams of the manuals into account. Regarding the anchoring kit, you purchased a trampoline with a net that will weigh more than 170 kg. The ground fixing accessory is not mandatory for such a trampoline. We remain at your disposal. The France Trampoline team.
5/5
14 septembre 2014
Top-notch, nothing but positives
5/5
14 septembre 2014
Site with complete and very useful explanations. Order without problems. Delivery on time (even early). Product in line with expectations and of very good quality.
5/5
13 septembre 2014
Not disappointed: quality trampoline, delivery on time. Good description on the site. Small downside, a manual that could be clearer.
5/5
12 septembre 2014
EXCELLENT COMPANY. EXCELLENT MATERIAL. IMPECCABLE AFTER-SALES SERVICE
Réponse de France Trampoline - 9 août 2014
THANK YOU JOCELYNE
5/5
12 septembre 2014
Perfect, compliant, the whole family is delighted; consequently, the oldest will take lessons...!
5/5
11 septembre 2014
Excellent provider. The trampoline I bought for my grandchildren arrived very quickly, in good condition. It is sturdy and of very good quality and much cheaper than the big stores.... I recommend this site because it's serious...
5/5
11 septembre 2014
Contacted by phone, the salesperson was just perfect. Both on technical advice and on the commercial side. I received the product in 3 days, the quality is incomparable to the two previous trampolines purchased, one online and the other in a large sports store. Now let's see the lifespan.
5/5
11 septembre 2014
Quality cover, nothing beats a fitted cover...
5/5
11 septembre 2014
Nothing to report
4/5
11 septembre 2014
Satisfied with the delivery (on time). Very satisfied with the commercial service, which quickly informed us of an incompatibility in our order, and helped us find a satisfactory solution quickly.
5/5
11 septembre 2014
Very good product, good quality. Fast delivery
4/5
11 septembre 2014
Very good delivery tracking. Respect for deadlines with attentive service. Good assembly manual. Overall very satisfactory. Let's see how it holds up over time outdoors.
5/5
11 septembre 2014
Excellent service. Very good material
5/5
10 septembre 2014
I congratulate you on your site and company for making a safety bar for the minimax for my daughter and consequently for me for intensive sports sessions like in the video, it was a relief for my daughter and a great surprise to see that my review left on the rectangular trampoline was taken into account. I say buy French, that's the real deal, hats off, thank you a thousand times ***.
5/5
10 septembre 2014
Very good product, easy to understand instructions.
5/5
10 septembre 2014
An excellent trampoline: a lot of fun for kids (children & teens) and adults. Fast and hassle-free delivery. Quick assembly but requires strength. So far we are very satisfied.
4/5
10 septembre 2014
The order and delivery were quick. Good product.
5/5
10 septembre 2014
Fast and quality delivery
5/5
10 septembre 2014
Speed, quality, and efficiency, it's refreshing.
5/5
9 septembre 2014
Great product, easy to assemble
5/5
9 septembre 2014
Easy contact even by phone, fast delivery. One part of the trampoline had a slight defect, but after an email, it was replaced within 3 days. So impeccable service!!
4/5
9 septembre 2014
Good customer service
5/5
9 septembre 2014
Very fast delivery times, good quality material, solid, well-designed assembly instructions not clear enough.
5/5
8 septembre 2014
To start, I was very surprised by the speed of delivery (ordered on Sunday night and delivered on Wednesday afternoon). Otherwise, I am very satisfied with the trampoline I bought for the whole family. It is of very good quality. After, we will have to wait to see the durability. But in terms of quality, it is still superior to all those I have seen so far.
4/5
8 septembre 2014
Very pleasant trampoline. Easy and quick assembly. The fixation supports for the protection net are not sufficient to my taste, as when there is wind, the two supports loosen. Moreover, the anchoring system is only good on soft ground. I live on a rocky terrain and it is almost impossible to set up your fixation system.
4/5
8 septembre 2014
Very good quality product, which gives us complete satisfaction, we really feel a great security when our children play on their trampoline.
5/5
8 septembre 2014
Nothing to say. Everything is there! Advice, responsiveness, friendliness, and product quality. Bravo!
5/5
8 septembre 2014
Both the information about the product and the delivery were very good, too bad it isn't a bit cheaper... everything else is very good.
5/5
8 septembre 2014
I had been warned that the color would be different from the one I ordered and I prefer green to blue. Very good quality plastic, easy to install.
Réponse de France Trampoline - 12 juillet 2014
Hello, Thank you for your feedback. Indeed, for your order of a spare part, the blue cushion is currently unavailable but there is an equivalent in green with the same technical characteristics. We remain at your disposal. The France Trampoline team.
5/5
8 septembre 2014
What I was told was kept (delivery date)
5/5
8 septembre 2014
Very satisfied with the quality-price ratio.
5/5
7 septembre 2014
Deadline respected, great merchandise, top-notch customer service, thank you for my daughter, you made her happy.
5/5
7 septembre 2014
Speed, simplicity, product quality (at least so far after 2 months of use!) and easy assembly... in short, all good.
5/5
7 septembre 2014
Product ordered on Sunday and received the following Thursday. Easy assembly, in short nothing to complain about, everything is great. Thank you France Trampoline.
5/5
6 septembre 2014
Order placed online for an oxygen trampoline with a diameter of 360cm with net; delivery 2 days later. Easy assembly. The children were able to have fun on the trampoline very quickly. Very satisfied overall.
5/5
5 septembre 2014
Excellent service, very fast delivery, highly recommended
Réponse de France Trampoline - 9 juillet 2014
Glad to have pleased you, Thank you Cathy. The France Trampoline team.
5/5
5 septembre 2014
Very good phone reception for inquiries before placing an order. Fast, complete delivery. Quality product, robust. Assembly instructions sometimes lack precision to avoid mistakes.
4/5
5 septembre 2014
Fast delivery, good quality, quite simple to assemble even for a 460cm diameter.
4/5
5 septembre 2014
What do you evaluate? the supplier? the site? or the carrier? The order was received quickly, in good condition. I regret the high amount of shipping costs, it's largely 10 times more than competitors....
Réponse de France Trampoline - 13 juillet 2014
Hello, we are happy to see that the products received suit you. The EKOMI comment allows you to evaluate all services. The site, the ordering process, the delivery, the phone contact if you had one, etc. Regarding shipping costs, we did not find competitors with shipping costs of less than 10€ for all ordered items. Using a national carrier that generally delivers in 48h/72h, this is a slightly higher cost than a parcel relay service indeed. The France Trampoline team.
5/5
4 septembre 2014
The delivery was fast!!! After at least half a day of assembly!!! It is super well made, solid, safe, beautiful, and very large (3.90)!!! It's a pleasure for the whole family!!!
Réponse de France Trampoline - 1 août 2014
Thank you for your feedback, Catherine! The France Trampoline team.
4/5
4 septembre 2014
Speed of delivery. Solid packaging. A bit complicated assembly of the trampoline needing tools but once assembled, a quality trampoline with a great safety net.
5/5
4 septembre 2014
I am very happy with the ordered material, it is of quality and was delivered quickly and in excellent condition. It corresponds exactly to what I expected.
5/5
4 septembre 2014
Very complete website that allowed me to make the right choice. We ordered the item before our holidays and expressed the wish to be delivered upon our return from holidays. The logistics were perfect. The product is great and my children use it every day since its acquisition. I believe that only winter days will prevent them from using the trampoline. Thank you.
Réponse de France Trampoline - 15 juin 2014
Hello, thank you for your message and we always try to serve you as best as we can. The France Trampoline team.
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