Avis clients France Trampoline

4.7 /5

19606 avis clients

Delphine P.

5/5

7 août 2014

Perfect.

Xavier Y.

4/5

7 août 2014

Good.

Christophe N.

4/5

7 août 2014

SAV issue: reactive consideration from the service. Follow-up and responsibility provided by very professional staff.

Sylvette B.

5/5

7 août 2014

Good quality. The product corresponds exactly to what I expected. Good value for money. Not easy to install, but I knew that and I got help.

Gilles J.

5/5

7 août 2014

Delivery ensured in two working days. Great, the little children were very surprised and satisfied.

Linda C.

5/5

7 août 2014

No surprises. Good overall performance. Fast and efficient delivery by appointment. Trampoline easy to assemble (about 2 hours). The children are happy. Good quality materials. Secure installation with an inner net, my 3-year-old is not at risk of bumping. Appreciated payment facilities. Serious site, I am delighted with this investment. It is on the jumping mat that we appreciate the quality of the product.

Monique G.

5/5

7 août 2014

Nothing to complain about regarding the services of this site. Everything was satisfactory in every way.

Robert L.

5/5

7 août 2014

Excellent delivery and setup.

Véronique L.

5/5

6 août 2014

Fast and punctual, very good.

Alexandre D.

5/5

6 août 2014

I highly recommend France Trampoline, a very serious company with exceptional service quality, transport, and equipment. For our Jump'up 360 trampoline, it works wonderfully, our daughter plays on it safely. We also tried it, the bounce is very nice and the reliability is there. A technical point to improve would be to have factory-marked references for the assembly of the mat to avoid mistakes in the order of the springs. Finally, I can tell you that in our housing estate, we have noticed other trampolines from your company. Highly recommended without fail.

Guillaume L.

4/5

6 août 2014

I was not contacted to arrange a delivery appointment. One day, the delivery person came unexpectedly and called me because he was in front of my house and there was no one there. I do not find this method very serious. Especially since the site states that a second delivery attempt will be charged. As for the quality of the trampoline, I am completely satisfied.

Réponse de France Trampoline - 29 juin 2014

Hello, we have read your comment and we assure you that no additional fees will be charged as the carrier did not notify you the day before his visit and you had confirmed your presence for the delivery. Moreover, we will escalate your case to raise awareness with the carrier we use. Indeed, we pay them to call you when you order a trampoline. The France Trampoline team.

Melanie M.

5/5

6 août 2014

Quality product in line with our expectations. It is advisable to read the assembly instructions thoroughly before starting, this avoids having to redo everything. Our little one is over the moon, and so are we. Thank you.

Laurent S.

4/5

6 août 2014

Noël B.

5/5

6 août 2014

Order compliant, fast delivery, and effective contact.

Mylene J.

5/5

6 août 2014

delivery quite fast, however the delivery person, in my absence, left the packages behind the wall of the fence!!! not very professional!!! fortunately the trampoline was not damaged or anything...

Réponse de France Trampoline - 17 mai 2014

Hello, we have taken this into account so that it does not happen again. The ordered trampofoot arrived in good condition, which is the main thing. If there had been a problem, do not hesitate to contact us by phone or email in such cases so that we can act quickly with the carrier. We remain at your disposal. The France Trampoline team.

Emmanuel D.

4/5

6 août 2014

good but a bit disappointed by the reliability of the provided material

Réponse de France Trampoline - 24 mai 2014

Hello, we have seen your comment and we remain at your disposal for any questions about the products or if you find them defective. The ordered items are also under warranty for a certain period. Do not hesitate to send us photos by email if you deem it necessary. The France Trampoline team.

Yannick J.

5/5

6 août 2014

on-time delivery, perfect material

Laurent R.

5/5

6 août 2014

A motivated team and attentive to the customer's needs. Impeccable customer service with a very responsive handling of my order delivered in 2 days. They personalized my order to adjust it to my children's needs. In the end, we received and assembled as a family a trampoline that seems very sturdy. Thank you very much.

Gilles A.

4/5

6 août 2014

The product was in accordance with the order. The interlocutors were available and competent.

Sebert E.

5/5

6 août 2014

Speed in delivery. If questions arise, it is easy to contact France Trampoline. Very attentive professionals, which is pleasant and allows for more peace of mind. The ordered trampoline fully meets our expectations. It is of very good quality and easy to assemble (3 hours for two, and it was our first time). Our 4 children are delighted, and so are we! I recommend France Trampoline!

Réponse de France Trampoline - 5 juin 2014

Hello, we thank you for your feedback, which greatly pleases us as we strive to respond quickly and in the best possible way to your requests. We are available from Monday to Friday by phone for advice or information. The France Trampoline team.

Nathalie B.

2/5

6 août 2014

The parts provided by the after-sales service do not fit well with the old model of trampoline. The springs had to be forced into the arches, the cap of the net pole does not have the same diameter as the pole at all. Moreover, it is difficult to make this situation understood to our contact at France trampoline despite explanations and photos provided. I feel like we are being mocked because I cannot believe they are so unaware of the products.

Réponse de France Trampoline - 23 mai 2014

Hello, we have noted your comment and regret it. We also provided you with comparison photos of the provided parts and the current springs that are shaped the same way as those in your possession. We also provided you again with an assembly manual so that you can find the way to assemble your springs. We gave you advice on how to reassemble your structure by phone and email. We believe we have done our utmost to guide you in your installation. We find it a bit unfortunate that if you do not find the issue resolved, you do not contact us directly to find a solution together. We remain at your disposal. The France Trampoline team.

Alexandre C.

4/5

5 août 2014

very fast delivery, product appearing to be of good quality. squeaks when in use (quite annoying) but still comfortable during jumps. assembly, plan at least two hours with the net.

Laurent L.

4/5

5 août 2014

Delivered on time and in good condition. The assembly went very well, the assembly instructions are of very good quality (just a small inaccuracy was noted). The overall manufacturing quality of the product is good. After a month, no disappointment regarding this product. The children are very happy and find it perfect.

Cedric P.

4/5

5 août 2014

FAST AND CAREFUL DELIVERY.

Bernadette S.

5/5

5 août 2014

very good, fast and efficient

Joana G.

5/5

5 août 2014

Very serious, I highly recommend

Celine E.

5/5

5 août 2014

Very happy with our purchase, the trampoline is great and meets all the safety qualities that seemed important to us. Moreover, the site is very serious with fast shipping.

Delbarre J.

5/5

5 août 2014

the trampoline purchased about 3 years ago arrived quickly and corresponds well to what is described. Very good information from France trampoline. The net being torn along its entire length after 3 years, I purchased a new one that arrived very quickly. In a word, very satisfied.

Jeanine D.

5/5

5 août 2014

Very good product, only the assembly of the legs is a bit complicated to understand, review the instructions for the reference product to share

Helen J.

4/5

5 août 2014

Very complete site, just one comment, the item we ordered was marked as out of stock. I called the company with the number displayed on the site, very good reception and confirmation of the product's availability in stock.

Sophie D.

5/5

5 août 2014

Very serious company

Margareth B.

4/5

5 août 2014

very good trampoline, but very long assembly...

Christine H.

5/5

5 août 2014

Fast delivery and very good material, and quick assembly for adults

Bertrand A.

5/5

4 août 2014

Delivery was made exactly on time. Trampoline assembled according to the manual instructions (it takes a good 2 hours). The whole thing is of very good quality.

Didier H.

4/5

4 août 2014

Nothing to complain about; everything went as announced.

Benoit F.

4/5

4 août 2014

Very good, beautiful product, except for the straps of the anchoring kit that do not hold...

Carole J.

4/5

4 août 2014

Good customer contact: good advice regarding product choice. Quality product, with clear assembly instructions.

Francois M.

5/5

4 août 2014

Very good service

Sylvain R.

5/5

4 août 2014

Strengths: * help with choice after contact on the site * delivery as per commitments * product conforms to the quality mentioned on the site (a clear step up from the trampoline we had before). * ease of assembly, very clear instructions, ...

Le Cruguel O.

4/5

4 août 2014

Delivery for the trampoline by carrier was very good. For the hammock, the carrier left the package in a parcel relay, so very disappointing transport.

Réponse de France Trampoline - 14 juin 2014

Hello, we apologize for this issue. The delivery of the hammock should have taken place at the delivery address. We will contact our carrier to ensure this does not happen again. We remain at your disposal. The France Trampoline team.

Pascal B.

5/5

4 août 2014

Hello, Excellent order/delivery services. Very good product, we will see over time if the quality is there.

Guy C.

4/5

4 août 2014

In my opinion, it is not normal to be out of stock on spare parts in the middle of the season. Other than that, I am very happy with the material.

Nancy S.

5/5

4 août 2014

Fast delivery and contact with a salesperson who took the time to verify that my references were correct as it was a change of jumping mat.

Jean Francois V.

5/5

4 août 2014

satisfied with the product, solid and in accordance with the description on the site with a correct delivery time.

Miche L R.

5/5

4 août 2014

Perfect, product as described, and order received in less than 4 days....... nothing to say, simply thank you to the team.

Catherine A.

4/5

4 août 2014

beautiful quality

Thomas B.

4/5

4 août 2014

Very good quality trampoline.. A very good investment over time!

Florence C.

5/5

3 août 2014

Very satisfied with my order! I first called to know the delivery times, I was well informed and called back as promised. Very friendly welcome. I then ordered online and received the trampoline within 4 days, as announced. We opted for an Oxygène 360 trampoline and we are not disappointed! It is perfect! Big, sturdy, and very safe. Our 4-year-old daughter doesn’t want to get out! In short, congratulations to France Trampoline and its team. If like me, you are browsing offers on the Internet and reading comments to know customer opinions, then I tell you: don’t hesitate to order!!!

Laurent B.

5/5

3 août 2014

QUALITY MATERIAL TIMELY DELIVERY VERY QUICK CONTACT WITH CUSTOMER SERVICE

Ferreira B.

5/5

3 août 2014

Product received as expected and of good quality. Very fast delivery and well packaged. No surprises. Assembly instructions not very user-friendly....