Avis clients France Trampoline

4.7 /5
21486 avis clients
4/5
February 5, 2015
Quality product, but relatively long delivery time.
4/5
February 5, 2015
Very friendly phone reception. Precise information.
5/5
February 5, 2015
Excellent product quality. Seller reliability also. Nothing to complain about.
5/5
February 5, 2015
I bought a trampoline from France Trampoline in 2008: Waouuh 390 trampoline pack + ladder + protection net + anchoring kit. The price of the whole made me think for a few weeks.... I ended up calling France Trampoline to ensure the seriousness of the company. Very professional contact, with good advice and at the end of the conversation, the person offered me the protective cover advising me to install it in winter to preserve the trampoline. Purchase confirmation by phone and not even a week later we received the trampoline. First impression: good quality. Assembly: I don't remember.... That at least means I don't have a bad memory of it. Protective cover: very good quality, however very tight in size and difficult to install (as it was a gift, I managed). Last year the cover started to tear, it was its 6th and last winter. I called France Trampoline for the purchase of a new cover and especially to know if I should not take the larger size to make it less difficult to install. Response: do not take the larger size to limit wind catch. I trust and buy. Relatively fast delivery and quality still top. Dimensions: just what is needed. Thank you for the advice. Note: the new protective covers are easier to install with their hook attachment system. Here my trampoline is entering its 7th year and it is in perfect condition. You have to see it to believe it. For information: every winter I remove the protective net, the protective foams from the posts and install the protective cover (it is really essential if you do not want to dismantle the trampoline every winter). In the end, I really do not regret this purchase. You have to spend a certain amount at first, but for a product that after 7 years has not changed, you do not regret the investment. When I see the state of the neighbors' trampolines that have not survived a single summer, I am even more satisfied.... and my three children are too. Keep it up France Trampoline. Thank you.
Réponse de France Trampoline - November 10, 2014
Hello, Thank you for your very positive feedback on our Waouuh trampoline. As you can see now, it is indeed necessary to invest at the beginning but you do not regret it as your message confirms. We are delighted to see that the new protective cover suits you even better than the previous one. We remain at your disposal. The France Trampoline team.
5/5
February 5, 2015
Excellent provider Reliable material and very good quality Only the trampoline roof was really complicated to assemble
5/5
February 4, 2015
Hello, I bought two trampolines for delivery to two different addresses. I am therefore surprised that I was not offered the referral offer. I would have been interested in a voucher for the second order. Regards.
5/5
February 4, 2015
Very good phone contact with France Trampoline. However, I will have to wait until I have installed the trampoline at the end of March-beginning of April to know if everything is OK with the delivery. I hope I won't be disappointed.
5/5
February 4, 2015
Material of very high quality, delivery times respected, competitive prices.
5/5
February 3, 2015
quick response by email, fast delivery, item as described, very good
4/5
February 3, 2015
Good quality product but difficulties encountered in online payment.
4/5
February 2, 2015
Everything went very well during my order... (delivery time, good quality material, reasonable price)
5/5
February 2, 2015
Very satisfied with this order. Fast delivery. Excellent delivery quality.
4/5
February 1, 2015
Good service.
5/5
February 1, 2015
Very good phone relationship with the sales service. Received yesterday in very correct packaging... Now, we just need to assemble it to judge the quality but so far everything is compliant.
4/5
February 1, 2015
We are happy with the products and the after-sales service but a bit less with the delivery because the carrier absolutely did not check where we lived (in a dead end in the countryside) and arrived with a huge truck for a simple trampoline.... we had to fight with the driver to deliver to the indicated address with his pallet truck (luckily he had one!) and not at the entrance of the dead end. Better, our neighbor was delivered at the village stadium next door!
5/5
January 30, 2015
good
4/5
January 29, 2015
The material from France Trampoline is of high quality; the constantly available spare parts are a major asset in the choice of trampoline purchase. The website could be a little more user-friendly (difficulties finding the part among the number displayed; the sections a bit disorganized and the back navigation in the pages disconcerting. However, a confirmation of the order after a phone call from customer service pleasantly surprised me. Very secure packaging, very fast shipping and delivery. Very good!
4/5
January 29, 2015
Fast and efficient. Very nice delivery person, which is a plus!
4/5
January 28, 2015
Very good quality trampoline, very good phone contact and fast delivery. Small downside for the assembly and the user manual which lacks detail. 1h30 of assembly announced, we took 8h!
Réponse de France Trampoline - December 1, 2014
Hello, we have taken your comment about the assembly manual into account. We will contact you by email to find out which points you think need improvement. Indeed, we also have customers who assemble them even within the time indicated in the Ekomi reviews sometimes. However, we apologize for this inconvenience. The France Trampoline team.
4/5
January 27, 2015
Deadline respected, packaging compliant and well protected.
5/5
January 25, 2015
Fast shipping, no issues with the carrier, good product, sturdy and with a clear manual. No missing parts.
5/5
January 22, 2015
Delivery within the expected timeframe, quality product.
4/5
January 22, 2015
Very fast delivery. Problem with one of the parts of the trampoline being too small at delivery but free and quick shipping of the replacement part.
5/5
January 21, 2015
very good
5/5
January 21, 2015
Good quality product and very serious customer service. Very good site
5/5
January 20, 2015
Excellent service both in terms of product choice and their quality level. Delivery time respected.
5/5
January 20, 2015
Fast delivery, top material!!
5/5
January 19, 2015
We want to highlight a faultless service from France Trampoline. We took time to decide on buying a trampoline, after 2 years of hesitation... We thank you for your professionalism, your advice. Great satisfaction regarding your responsiveness at the time of our first phone contacts, the management of our order and the quick delivery time. We recommend France Trampoline to future customers. Our children are delighted. Not enough hindsight to judge the quality of the trampoline, but it seems to be of very good quality. To see over time...
5/5
January 19, 2015
Very serious site. Not being one of their clients, they called me to confirm that I had not made a mistake in my order for spare parts for my trampoline. True serious professionals.
Réponse de France Trampoline - November 20, 2014
Hello, we thank you for your feedback. Trampoline jump mats are sometimes subject to order errors despite our ordering system set up on our website. Therefore, we prefer to have an oral confirmation with our client on this subject to know if they have taken the right measurements mainly. Otherwise, it is only in front of the trampoline that one realizes that the mat does not fit on their trampoline. We prefer to "prevent than to cure" in this case indeed. The France Trampoline team.
4/5
January 19, 2015
Good site, satisfied with the orders and products.
5/5
January 19, 2015
Fast delivery! Competitive!
5/5
January 18, 2015
Serious and fast
5/5
January 18, 2015
Great service following the change of my cover under warranty, quick and efficient.
5/5
January 18, 2015
From ordering to delivery, from assembly to trying out the trampoline, nothing to say. Excellent!!! Recommendable.
5/5
January 18, 2015
Quality product sent on time. Thank you.
5/5
January 17, 2015
Serious and fast, purchases at France Trampoline are made with ease, the team showing impeccable responsiveness. Fast shipping, careful package, tracking and communication impeccable. Top-notch!!
5/5
January 16, 2015
From the information by phone to the delivery, everything was very well managed. The product is in accordance with the description and of very good quality.
5/5
January 15, 2015
I was perfectly guided in my purchase. Excellent product. Very good value for money.
5/5
January 13, 2015
The company contacted me before delivery, we agreed on the time and day of delivery. They were courteous and efficient!
4/5
January 13, 2015
I recommend this company for its professionalism and seriousness. The after-sales service is very responsive. If it's your first time assembling a trampoline, count more than 1h30 for the setup ;)
4/5
January 13, 2015
Very good after-sales service. Professional and very competent people. They respond clearly to our request and are very good advice. We are delighted with our trampoline and by going through a specialist company in this field, we were able to get spare parts easily and quickly.
4/5
January 12, 2015
Very good
5/5
January 12, 2015
Delivery contact - customer by phone for appointment, impeccable delivery. Pleasant delivery person. Package received on the day and at the hour, the trampoline is installed, everything is fine!!
5/5
January 12, 2015
Very good quality material, seems robust. Adjustments are made to the millimeter. Fast delivery, and well-thought-out packaging. Assembly is simple, the manual being well detailed. In use, the trampoline provides excellent bounce. Only downside: the plastic attachment hooks are fragile.
4/5
January 12, 2015
Good product, timely information, timely delivery.
4/5
January 10, 2015
We were delivered a little later than indicated at the order and have not yet opened the package.
5/5
January 9, 2015
Exceptional
5/5
January 6, 2015
Quality trampoline. Well packaged. Fast and problem-free delivery.
4/5
January 6, 2015
Very good customer service responds quickly, correct delivery.
4/5
January 5, 2015
Overall good, but 2 pieces are missing and installation manual insufficient
Réponse de France Trampoline - November 12, 2014
Hello, thank you for your feedback. We have sent you a message to find out which parts are missing. Indeed, after checking our emails or shipments in your name, we did not find any request for spare parts unfortunately. We remain at your disposal. The France Trampoline team.
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