Avis clients France Trampoline

4.7 /5
22134 avis clients
3/5
July 17, 2015
Delivery time not respected
Réponse de France Trampoline - May 12, 2015
Hello, indeed the delay of 2 to 5 working days after your order was not respected because one or more products were out of stock for 72 hours at the time of your order. This was mentioned in red in your order basket and then by an email confirming this immediately after your order just in case. If the out-of-stock products were going to arrive too late, we advise you to place an order for the available items and then a second for the out-of-stock products on our website. We remain at your disposal every day of the week by phone and email. The France Trampoline team.
5/5
July 17, 2015
The trampoline we ordered is very good, easy to assemble. However, we were supposed to receive the football game that was supposed to go inside but we received nothing
5/5
July 17, 2015
Ovalie 430 trampoline. It arrived in 3 boxes all on the same pallet, well organized, the parts classified by sub-assembly. Assembly is quite easy provided you are a bit meticulous and follow the steps one by one - in total plan for a full day for 1 person (at certain stages, a second person is appreciated). The trampoline seems to be of excellent quality and the oval shape allows for larger jumps while taking up less space in the garden... the kids love it. I found it to be 'softer' than circular trampolines of equivalent size, thus gentler and more pleasant to bounce on. Very happy with my purchase for now.
5/5
July 17, 2015
excellent MERCHANT SITE, HIGHLY RECOMMENDED BRAVO FROM A TO Z KEEP IT UP
5/5
July 17, 2015
Very competent
5/5
July 17, 2015
nothing to say. PERFECT
4/5
July 17, 2015
serious but some difficulties in tracking my order
5/5
July 17, 2015
Very serious provider. Who contacts by phone to check if the ordered parts correspond well to the product owned. Very good communication. Correct prices. Delivery honored on time. In short, I highly recommend.
5/5
July 17, 2015
A very pleasant phone reception, the person knew their products perfectly and was able to guide me. The order placed on the site and the next day the shipping service called me to inform me of the trampoline's dispatch. Careful packaging. Clear instructions. Very nice quality material! It's not easy to realize this on a website... I highly recommend. Thank you.
5/5
July 17, 2015
Absolutely perfect. As usual, impeccable service. Good advice. I can only recommend this company.
5/5
July 17, 2015
I ordered a trampoline cover online the seller called me to confirm the dimensions I found that very professional
5/5
July 17, 2015
perfect customer service listening to each of our requests always finds a solution and is very responsive I recommend your trampolines to my friends both for their resistance and your seriousness we had a nice commercial gesture for our autistic son that is why we contacted you via Facebook and then by phone always very well received.
5/5
July 17, 2015
clear and quick responses
4/5
July 17, 2015
Everything is okay except that the package arrived completely torn open, all the springs were scattered. The carrier is clearly not careful and the friendliness of the driver was very approximate.
5/5
July 17, 2015
Excellent product, fast delivery, available and efficient staff
5/5
July 17, 2015
Superb, in service and quality.
5/5
July 17, 2015
perfect product and speed of delivery as well
4/5
July 17, 2015
good product the assembly a bit long, but very well explained, even for novices we are delighted with our purchase
5/5
July 17, 2015
Respect for delivery times and the ordered product. Assembly seemed much easier and faster on the internet. Request for advice via Facebook and quick call from customer service for assembly explanations. Very satisfied with the assembled product. Would recommend to a friend without any problem.
5/5
July 17, 2015
very good site, professional. very fast delivery the product is of very good quality I recommend thank you
5/5
July 17, 2015
very good product super customer service Thank you
4/5
July 15, 2015
Very good phone reception during the purchase. Delivery OK. It took quite a while to set up the trampoline but in the end, the kids and teens are happy. However, there is a big issue with the safety net, the attachments do not hold and detach as soon as a child jumps. We have therefore lost some attachments and now only the elastics remain... Too bad...
Réponse de France Trampoline - May 31, 2015
Hello, we thank you for your positive feedback on your Booster 430 trampoline. We are delighted to see that your children are fully satisfied. Regarding your hooks, a sales representative will contact you by phone directly to check your installation and send you the necessary replacement parts. Sincerely, The France Trampoline team.
4/5
July 10, 2015
I am satisfied with the service
5/5
June 20, 2015
This trampoline has changed our lives. The kids use it every day for the past 2 months, whether after school or on weekends. They are always outside even when we can't take them to the park. The only downside is that the other garden toys are used much less!
5/5
June 15, 2015
GOOD
5/5
June 13, 2015
Serious site with a lot of choice, clear and precise explanations regarding trampoline ladders, fast delivery, product that corresponds very well to the description. No issues with assembly, the ladder fits perfectly to our trampoline.
5/5
June 12, 2015
fast, effective telephone contact, good quality material
5/5
June 12, 2015
I am extremely satisfied with this trampoline, it is beautiful, my grandson loves it and so do I. However, it takes two people to assemble it. Moreover, we can adapt games like trampo foot and the target and other things. It is very sturdy, I think it will last over time at least I am convinced of it. I recommend this trampoline but for children from 5 years old because you jump very high. Thank you to France Trampoline ***
5/5
June 11, 2015
Perfect service! The telephone reception and order tracking were impeccable, the trampoline was received on the announced date (my son's birthday) and the surprise was significant! Trampoline received in perfect condition, clear instructions, quick assembly.... and it bounces now!!!
5/5
June 8, 2015
Fast delivery. Trampoline assembled easily and seems to be of very good quality. Solid structure, bounce appreciated by the children and moreover, it is quite pleasant to look at. +++
5/5
June 5, 2015
Top delivery, fast and package of over 80kg dropped off by the delivery person at my home. Easy assembly, 3 hours nonetheless. Very satisfactory trampoline, already 1 month of frequent use. Suitable for both small and large.
4/5
May 31, 2015
Product conforms to the order, of good quality. Assembly time, 5 hours alone. Chaotic delivery 10 days, an appointment was made and no one showed up and to get the second one, had to call three times.
Réponse de France Trampoline - April 15, 2015
Hello, we thank you for your feedback. We are very pleased to see that the Jump'Up 460 trampoline meets your expectations. Regarding the delivery, we sincerely apologize for this issue. You should have contacted us on the first day of delivery so that we could contact the agency directly. After verification, the agency delivered within 48 hours after the first missed appointment and we remained within the maximum delay of 5 working days. We remain at your disposal. The France Trampoline team.
5/5
May 31, 2015
Product conforms to our expectations and delivered on time.
5/5
May 31, 2015
- Explicit site, - Very good telephone contact for additional advice. - Fast delivery, - I had an issue with net ends, responsive and effective after-sales service. - Quality product.
5/5
May 30, 2015
Very complete site with ease of finding the right reference. The personalized contact after placing the order is very professional.
5/5
May 27, 2015
Excellent telephone reception, very good advice.
4/5
May 25, 2015
quality of service very good and perfect delivery except the price of it too expensive in my eyes for replacement parts for customers who bought a trampoline from you.
5/5
May 25, 2015
The online order went very well and the delivery was also carried out by the carrier. The trampoline was well packaged. No problem regarding the use of the trampoline, it is quite large and sturdy.
5/5
May 23, 2015
good advice and good listening to my needs. The delivery went well.
4/5
May 23, 2015
Excellent trampoline, but delivery was poor... the delivery person was supposed to call before coming, he never did. We had to call several times and their delivery times are incompatible when you work. Eventually, the carrier agreed to come at 8 am one morning before we left for work to drop off the package.
Réponse de France Trampoline - March 10, 2015
Hello, we thank you for your feedback on the Ovalie 430 trampoline. Regarding the delivery of the trampoline, we are pleased to see that you were able to find an arrangement with the carrier. However, the delivery people work during the week like you and it is necessary to plan a time of availability during a specific time slot during the week in order to receive your order properly. If you are not present during the day at your delivery address, you need to choose another delivery address where someone can receive your order during the day. We remain at your disposal. Sincerely, The France Trampoline team.
4/5
May 23, 2015
Quality materials delivered on time. But depalletized by the delivery person because there was no appropriate vehicle.
Réponse de France Trampoline - April 7, 2015
Hello, we sincerely thank you for your positive feedback on the Jump'Up 390 trampoline and we wish you hours of family fun thanks to this trampoline. Regarding the delivery, the delivery person indeed has a significant truck because he needs such a vehicle to transport his packages and also to handle them easily with appropriate tools. We remain at your disposal. The France Trampoline team.
5/5
May 23, 2015
The packages arrived in good condition and within the announced delivery time. The trampoline is of good quality and our children are delighted. Only small downside, the assembly time, we doubled the time indicated in the instructions!
4/5
May 22, 2015
Good contact, the quality is there. (even if a small plastic part broke quickly). The readability of the assembly instructions needs to be reviewed.
4/5
May 22, 2015
Quality product, sturdy and easy to assemble. Only a small issue rather related to packaging but which was easily resolved by the very efficient after-sales service.
3/5
May 22, 2015
Very good quality material, assembly instructions not clear at all, internet promotion that convinced us to buy, we clicked on it and in the end we couldn't benefit from the promotion because we had to enter a code in addition to the click... At the limit of commercial *** to my taste!!!
Réponse de France Trampoline - February 25, 2015
Hello, we thank you for the positive feedback on your JUMP'UP 430 trampoline. Regarding the promotion in effect this May 2015, we offer the trampofoot accessory free with the code TRAMPOFOOT5. This type of internet offer (which can be found on many sites) must be applied in the designated box in the cart as indicated during the promotion. Indeed, without this, the item is not added to your order and our preparation service, which automatically receives orders, does not prepare this accessory if you have not validated the code. In such cases, we always offer the trampofoot for free (45€) but since there is a second shipment to be made by a national carrier, the shipping costs are at your expense (12€). We remain at your disposal. The France Trampoline team.
4/5
May 20, 2015
Very good product
4/5
May 20, 2015
very good service, but the small scratch/velcro to cover the tubes was missing!!
5/5
May 20, 2015
Good serious performance
5/5
May 20, 2015
PERFECT
4/5
May 20, 2015
good service from a general point of view
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