Avis clients France Trampoline

4.7 /5
21958 avis clients
5/5
September 30, 2023
No issues, product conforms, delivery on time, easy assembly ...
5/5
September 29, 2023
The delivery of the trampoline was quick after the order. On the site, the descriptions help to choose even if you don't know this kind of products. The assembly went well overall (we used the video tutorials). The kids are delighted!
5/5
September 28, 2023
Top customer service, easily reachable by phone. Order dispatched and received very quickly
5/5
September 27, 2023
very good
5/5
September 26, 2023
Very good
5/5
September 26, 2023
Order well tracked, easy refund.
5/5
September 26, 2023
Very good. Welcome, very pleasant and professional contact
5/5
September 25, 2023
Excellent!
5/5
September 25, 2023
Perfect! Thank you!
5/5
September 24, 2023
Product meets expectations and is of good quality, fast delivery and no problems.
5/5
September 24, 2023
Delivery conforms to the order. No issues
4/5
September 22, 2023
very good and fast
5/5
September 20, 2023
Great
5/5
September 20, 2023
Hello, everything went well for my order. I chose the item quite easily and I was advised by one of your technicians who validated the product for me.
5/5
September 20, 2023
Very good, fast and corresponds to the product purchased with advice over the phone
5/5
September 20, 2023
Very happy with my purchase "learning slackline kit". Top quality, easy assembly.
5/5
September 20, 2023
Perfect!
1/5
September 20, 2023
Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!
Réponse de France Trampoline - August 24, 2023
Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team
5/5
September 19, 2023
Very good quality net
5/5
September 19, 2023
My opinion is very favorable. I recommend France trampoline to my family and friends. Very good follow-up. Pleasantly welcomed by phone for any questions without having to wait long minutes for an answer. Bravo to all and thank you
5/5
September 19, 2023
Very good quality products easy to install. The children are delighted.
5/5
September 18, 2023
Everything was absolutely perfect. I am delighted. The website is very well designed. Understandable, easy to navigate and the information is easy to find and well detailed. The delivery was on time. The delivery person was friendly and efficient. I received the information emails correctly. The climbing dome is of quality and my children are thrilled.
3/5
September 18, 2023
The dome seems solid, my son appreciated his birthday gift. However, we ordered the dome + hammock pack. Hammock that we could not install because I was surprised to read on the new one that it requires carabiners.... which were not provided!!! I will have to go spend at Decathlon for the carabiners, so I am disappointed not to have installed the hammock with the rest of the surprise
Réponse de France Trampoline - August 28, 2023
Hello, As discussed during our phone call, it was an error on our part, and we sent the wrong manual. You do not need to buy an additional carabiner. We have sent the new manual by email. The France Trampoline team
4/5
September 17, 2023
Quality material, a bit expensive. I would have liked a promo on the model purchased but there was only on the model below...
5/5
September 14, 2023
Fast, clean delivery. Spare parts easy to assemble. The trampoline is like new!
5/5
September 14, 2023
Quality of the material and especially good advice from customer service for spare parts. Speed of dispatch. Very good from start to finish. Thank you
5/5
September 13, 2023
Very good
5/5
September 13, 2023
Trampoline bought 10 years ago. Net changed for the 2nd time and error in the order seen by you because the net ordered was smaller than the previous one. This means that the order was not prepared 'correctly' but taking into account my previous orders and after checking the consistency of my order
5/5
September 12, 2023
Very conscientious company, quality material
5/5
September 12, 2023
Products conform to the description, of good quality! Easy to install, functional and reliable. Super happy with my purchase!!
5/5
September 11, 2023
A top customer service, very nice and very fast
5/5
September 10, 2023
Product conforms, of quality and with a very good delivery timing. I recommend this site.
5/5
September 10, 2023
Quality material. Just missing a small manual, I had to look for a tutorial on the internet to know how to set up the trampoline cover
5/5
September 9, 2023
Response to my requests was correct and the prices of spare parts were reasonable.
5/5
September 8, 2023
Perfect! I highly recommend.
5/5
September 8, 2023
Zip line received in 2 days, excellent product! Easy to assemble, very well explained in the manual and of very good quality. My daughter loves it, I recommend!
5/5
September 8, 2023
Beautiful responsiveness and understanding of the encountered problem
4/5
September 7, 2023
Average quality
5/5
September 7, 2023
Super scooter! My son won't part with it!
5/5
September 7, 2023
Very nice product and of very good quality. Very good delivery responsiveness following the online order
1/5
September 7, 2023
Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.
5/5
September 7, 2023
Excellent product! My daughters are delighted! Thank you very much
5/5
September 7, 2023
Very well-made website, all the necessary information for purchasing the material. Despite an old trampoline model, I was able to find adaptable accessories and restore it to new.
5/5
September 7, 2023
All good
5/5
September 6, 2023
completely satisfied very good listening on the phone very good relationship
3/5
September 6, 2023
Poorly designed product. You have to force the bars in (you have to spread the metal to fit the pieces. The extension of the poles is very wobbly. The final result is not too bad but assembly is laborious if you are not handy.
Réponse de France Trampoline - August 4, 2023
Hello, We are sorry to hear that you encountered difficulties during the assembly of our product. We constantly strive to improve our products to make them easy to assemble, and we regret that this was not the case for you. The assembly of the rugby posts should normally be done without any problems. It is generally not necessary to apply excessive force to fit the pieces. If you encountered particular difficulties, we encourage you to send us detailed photos of the problematic area at contact@france-trampoline.com. This will allow us to examine the situation more closely and provide you with appropriate assistance. Best regards, The France Trampoline team.
5/5
September 6, 2023
Very good product. Assembly instructions are not always easy to follow because there are differences between the paper instructions and the video tutorials, but we manage!
5/5
September 6, 2023
Top company, high-quality products, respect for our requests and very appreciated commercial gesture, they did everything to ship our order very quickly. Unfortunately, the delivery company did not meet expectations.
2/5
September 6, 2023
The order took more than 15 days to be delivered. I had to contact the team 3 times to finally find out what was going on. I was told I would be contacted again but nothing happened. In the end, the commercial gesture mentioned on the phone was simply erased by an email explaining that I would receive no compensation.
Réponse de France Trampoline - August 18, 2023
Hello, As explained by email, when you made your purchase, the announced delivery times were 4 to 15 working days after dispatch. The order was placed on 16/08 after 11 am and dispatched on 17/08 and received on 01/09, so we are at 11 working days after dispatch and unfortunately, Mondial Relay rejected our claim, saying that the delivery time is still within the announced limits. Best regards, The France Trampoline team
5/5
September 6, 2023
The trampoline still requires at least 2 hours of assembly for more practicality. The result is aesthetic and the chosen trampoline makes my 3-year-old daughter happy.
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