Avis clients France Trampoline

Dear Sir or Madam, we apologize for not having seen your message in your order. Messages sent in an order are for the carriers and are transmitted automatically. Our customer service will contact you to respond to your request. Sincerely, The France Trampoline team

Dear Sir or Madam, We invite you to contact our customer service directly by email or WhatsApp with photos. They will be able to quickly review your request. According to our technical information, products do evolve over the years but strictly respect safety requirements for your children. The France Trampoline team

Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.

Dear Sir or Madam, Thank you for your message. A mounting manual is available on your customer account in pdf format for each item after purchase. We also provide assembly videos on our website. Finally, customer service is available from Monday to Friday to respond to your requests. The France Trampoline team

Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team

Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.

Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,