Avis clients France Trampoline

4.7 /5

19606 avis clients

Larissa D.

4/5

9 janvier 2025

The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.

Réponse de France Trampoline - 22 décembre 2024

Dear Sir or Madam, Please accept our apologies for the inconveniences during assembly. We have many assembly videos of the trampolines also available on our website. This allows you to fully familiarize yourself with the elements before the trampoline arrives at home. The France Trampoline team

Emilie B.

5/5

8 janvier 2025

Simplicity in ordering and great efficiency in processing the order and shipping.

Aurelie K.

5/5

8 janvier 2025

The order process went perfectly well

Michèle D.

4/5

8 janvier 2025

Order tracking communication is top-notch

Maryline H.

5/5

8 janvier 2025

Trampoline purchased in March 2023. We are delighted with the quality of the trampoline. Moreover, we had a problem during delivery (due to the delivery person and not France trampoline) and customer service was excellent. We recommend.

Stephane B.

5/5

7 janvier 2025

Fast delivery, quality material

Paul L.

5/5

7 janvier 2025

very responsive team and very good products

Nicolas B.

5/5

7 janvier 2025

Following a warranty request, the France trampoline team was very responsive and sent me the damaged items very quickly

Aliénor C.

4/5

7 janvier 2025

Perfect very fast delivery and product exactly as we expected

Sêma L.

5/5

7 janvier 2025

Fast shipping and good value for money.

Pierre P.

4/5

6 janvier 2025

GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE

Réponse de France Trampoline - 14 décembre 2024

Hello, Thank you for your feedback regarding your experience with our product. We apologize for the inconveniences encountered. After checking, we have not received any email or WhatsApp message from you regarding this issue. For quick assistance, we invite you to contact us directly by phone at 05 56 36 04 62, between 9 am and 12:15 pm or between 1:30 pm and 5:30 pm. You can also write to us at the following address: contact@france-trampoline.com. An advisor will be happy to assist you and find a suitable solution. We hope to be able to satisfy you during your future experiences. Best regards, The France Trampoline team

Guillaume B.

5/5

6 janvier 2025

Product as described and delivered very quickly, despite the Christmas period.

Chantal D.

5/5

6 janvier 2025

Excellent

Jean M.

5/5

6 janvier 2025

Very good

Birgit M.

1/5

6 janvier 2025

I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.

Réponse de France Trampoline - 24 septembre 2024

Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team

Dorit R.

5/5

6 janvier 2025

It was delivered quickly and competently. Even when I encountered a delivery problem, it could be resolved quickly. Everything is very nice and seems to be of very good quality. It is a really nice Christmas gift.

Mauro B.

5/5

6 janvier 2025

Although intuitive and well illustrated, the assembly instructions lack explanations in Italian

Pierre D.

5/5

5 janvier 2025

Thank you, very good product, easy installation, very clear instructions

Emmanuelle N.

5/5

5 janvier 2025

Very effective 👌👌👌

Olivier G.

5/5

4 janvier 2025

Very good. The tensioner is, however, mandatory

Chantal B.

5/5

3 janvier 2025

Speed and quality of the products

Gilles L.

5/5

2 janvier 2025

Very good product, however I had two broken hooks from the protective cover

Pierre D.

3/5

1 janvier 2025

The quality of the trampoline seems to be there. I am still disappointed that the ladder was not included in the basic offer knowing that in the photos on your site describing the product, one can see one.

Réponse de France Trampoline - 29 novembre 2024

Hello, Thank you for your message and for your feedback on the quality of our trampoline. We understand your disappointment and we are sorry. Indeed, some photos, particularly those showing children using the trampoline, were taken with a ladder. However, we clearly specify in the product sheet of the trampoline alone that the offer includes only the trampoline and its safety net. Best regards, The France Trampoline team

Jean-guy Q.

5/5

1 janvier 2025

Delivery is compliant, quality product.

Frederique B.

5/5

1 janvier 2025

Ordered very well as well as the super fast delivery

Jean Philippe G.

1/5

31 décembre 2024

I had to reorder products even though it was a break under warranty.

Réponse de France Trampoline - 10 décembre 2024

Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team

Paul G.

5/5

31 décembre 2024

Package content is compliant. Waiting for setup.

Brigitte D.

4/5

30 décembre 2024

The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.

Laurent D.

5/5

30 décembre 2024

Speed of delivery. Ease of contact and getting feedback from customer service.

Bernard L.

5/5

30 décembre 2024

Advice taken by phone allowing me to verify the necessary material. I hadn't ordered the hoops with the net; I had to place another order but delivery was free this time... THANK YOU

Michel C.

5/5

29 décembre 2024

During my phone call, I was guided and very well advised by a caring hostess who helped me avoid a misinterpretation; this is the second time I have contacted you and everything went well each time... Thank you and well done! Best regards

Francoise G.

5/5

29 décembre 2024

Everything is perfect

Sophie G.

5/5

27 décembre 2024

Very good and fast

Brigitte S.

5/5

25 décembre 2024

Fast delivery. Good quality product. I am very satisfied with my purchase on your site.

Jean-christophe P.

5/5

24 décembre 2024

You're good

Michelle P.

5/5

24 décembre 2024

Very good.

Ines C.

5/5

23 décembre 2024

Fast shipping and simple, accessible tracking.

Svetlana D.

5/5

23 décembre 2024

Easy to assemble, clear instructions

Damien T.

4/5

23 décembre 2024

The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.

Alan A.

5/5

23 décembre 2024

Delighted with the additional accessories, they enhance the fun options!

Arnaud R.

5/5

22 décembre 2024

Perfect

Mary G.

3/5

22 décembre 2024

Unpackaged carton delivered damaged and the item inside was also damaged. For such an expensive item, it's a shame. A partial refund was made but still disappointing.

Réponse de France Trampoline - 6 décembre 2024

Hello, We are sorry that the package was damaged by the carrier, which can unfortunately happen despite our precautions. We understand your disappointment. That is why we offered you two solutions: either a replacement of the damaged basketball panel or a partial refund of the item. Please do not hesitate to contact us if you have any questions or need further assistance. Thank you for your understanding. Best regards,

Montserrat S.

5/5

18 décembre 2024

Perfect service

Josette R.

5/5

18 décembre 2024

Fast delivery, perfect installation. Delighted with my order

Didier G.

5/5

17 décembre 2024

smooth delivery, installation document very well done, top material. Pure pleasure. Our grandchildren will have a lot of fun.

David G.

5/5

16 décembre 2024

Hello, I am very satisfied with my purchase the product is exactly as I imagined. As for the installation, the frame was complicated to drive in, but with a stiffer pliers it was much easier, for me that's the only negative point to mention. Otherwise after this step it was a real child's play. My 15-year-old son told me it was very easy to gain height, no phenomenal strength needed to go high. In conclusion, the trampoline is excellent!!!

Lionel G.

5/5

16 décembre 2024

Our trampoline has found a second youth, we had to change the jumping mat as well as the protective cushion which were very damaged after 3 years. The sale of spare parts is an excellent service!!!

Isabelle M.

5/5

16 décembre 2024

No problem, received quickly and without issue

Dominique P.

5/5

16 décembre 2024

Gift planned for Christmas for our grandchildren, so too early to evaluate it, as not yet used. But the quality of the sent items seems to meet my expectations... And everything arrived well, well packaged!

Francois M.

4/5

13 décembre 2024

Packaging just strong enough.