Avis clients France Trampoline

4.7 /5
19606 avis clients
4/5
17 août 2020
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
3/5
17 août 2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
Réponse de France Trampoline - 19 mai 2020
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
5/5
17 août 2020
Very good quality jumping mat.
4/5
17 août 2020
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
5/5
17 août 2020
I recommend. Fast delivery, super quality.
5/5
17 août 2020
Listening and very good advice.
5/5
17 août 2020
I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.
1/5
17 août 2020
Very disappointed with the net that raises the mat.
Réponse de France Trampoline - 7 mai 2020
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
5/5
17 août 2020
Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.
4/5
17 août 2020
Very good quality product, I recommend it to everyone.
5/5
17 août 2020
Very good product. Very attractive site.
5/5
17 août 2020
Good service
5/5
17 août 2020
I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.
4/5
16 août 2020
Delivered on time.
4/5
16 août 2020
Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.
5/5
16 août 2020
Very good phone contact, person in customer service
5/5
16 août 2020
Deadline respected, quick and clear response to my questions by email.
5/5
16 août 2020
Quality and fast services
5/5
16 août 2020
Good product. Quality trampoline. Satisfied with customer service.
4/5
16 août 2020
Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.
5/5
16 août 2020
French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!
1/5
16 août 2020
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
Réponse de France Trampoline - 28 avril 2020
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
5/5
15 août 2020
Despite the circumstances, very good service and product
3/5
15 août 2020
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
Réponse de France Trampoline - 10 mai 2020
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
5/5
15 août 2020
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4/5
14 août 2020
Product meets my expectations
5/5
14 août 2020
Very good quality merchandise, very long delivery times
4/5
13 août 2020
Very good contact and attentive
5/5
13 août 2020
A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.
5/5
13 août 2020
Beautiful trampoline, sturdy.
4/5
13 août 2020
Delivery on time, good quality product.
5/5
13 août 2020
The service at France Trampoline has been excellent. They are polite, have good knowledge of shipping to other countries. They respond quickly to emails and on the phone. The products are good quality and have been delivered on time.
5/5
13 août 2020
Order placed during the lockdown. Delivery respected. Top product quality. Thank you.
5/5
13 août 2020
Order of springs for our trampoline purchased 5 years ago... and we are still very happy with it. Aside from a small wait related to stock, nothing to report on this order. We really recommend the quality and seriousness of France Trampoline.
5/5
13 août 2020
Fast respect for deadlines and as always great material quality.
5/5
13 août 2020
Perfect
5/5
13 août 2020
super delivery, fast, friendly delivery person, product arrived without the packages being damaged, delivery is always done the same day and almost at the same time. So great, I would like other companies to use this provider, I would have received my orders on time and in better condition.
4/5
13 août 2020
Good despite the announced delivery delay
5/5
13 août 2020
Very good quality products, always reliable for several years.
4/5
12 août 2020
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5/5
12 août 2020
Very responsive customer service that immediately canceled a double order placed by mistake. Delivery on time. Product conforms to the description and of very good quality. Assembly is quite simple.
5/5
12 août 2020
Quick and clear phone response.
5/5
12 août 2020
Thank you, always listening to customers.
5/5
12 août 2020
Article of very good quality and received before the expected date
3/5
12 août 2020
The products are good but the delivery time is too long. So far I am still waiting for my order.
Réponse de France Trampoline - 29 mai 2020
Hello, we are surprised by your comment because after checking, your order was indeed shipped on July 2nd and delivered on Monday, July 6th. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
4/5
12 août 2020
Trampoline of very good quality that makes our son happy. Small downside on the delivery times since it was supposed to arrive on June 30th (before his birthday), then finally shipped on July 2nd (the day of his birthday) to be available for delivery 10 days later. The surprise effect was not quite the same...
4/5
12 août 2020
Product satisfaction
4/5
12 août 2020
The net I bought is almost perfect but we can't close the zipper as it is missing at least 30 to 40 cm even when pulling very hard
5/5
12 août 2020
Good product conforming to the request... The delays were long but they corresponded to what was announced... so no worries
5/5
12 août 2020
Quality trampoline. Fast delivery
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