Avis clients France Trampoline

4.7 /5
21486 avis clients
4/5
September 13, 2020
Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.
4/5
September 13, 2020
The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.
5/5
September 13, 2020
Order met my expectations, delivered on time.
4/5
September 13, 2020
Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...
5/5
September 13, 2020
Fast delivery and met my expectations.
5/5
September 13, 2020
excellent product, conforms to the presentation on the FRANCE TRAMPOLINE site
5/5
September 11, 2020
Very good product
4/5
September 10, 2020
delivery time a bit long
5/5
September 10, 2020
very good
1/5
September 10, 2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
Réponse de France Trampoline - June 18, 2020
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
5/5
September 10, 2020
All good, no issues.
4/5
September 10, 2020
Fast delivery, easy order, product okay
4/5
September 10, 2020
Product conforms to the description.
4/5
September 10, 2020
Good product but delivery time too long.
2/5
September 9, 2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
Réponse de France Trampoline - May 8, 2020
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
5/5
September 9, 2020
Fast delivery and quality zip line, no issues.
4/5
September 9, 2020
well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.
4/5
September 9, 2020
satisfied
5/5
September 9, 2020
Satisfactory item. To see if it lasts over time. Perfect delivery.
4/5
September 9, 2020
Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.
3/5
September 9, 2020
7 out of 10
Réponse de France Trampoline - July 31, 2020
Hello, thank you for this comment! Please feel free to give us more detailed feedback at contact@france-trampoline.com so we can achieve a 10/10 next time. The France Trampoline team.
4/5
September 9, 2020
Very satisfied with the France trampoline service
4/5
September 9, 2020
Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.
3/5
September 8, 2020
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
Réponse de France Trampoline - May 10, 2020
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
5/5
September 8, 2020
Very good follow-up of the order
5/5
September 8, 2020
Very good quality of the zip line. The children and adults love it. The delivery was very fast and without problems.
5/5
September 8, 2020
very good
5/5
September 8, 2020
Perfect, fast despite the confinement issues we all had.
4/5
September 8, 2020
Perfect except for longer than expected delays not specified on the order
5/5
September 8, 2020
I recommend this site for purchasing a trampoline.
5/5
September 8, 2020
The delivery was a bit long, probably due to COVID-19
1/5
September 8, 2020
The delivery time was very bad and no gesture / apology from the team.
Réponse de France Trampoline - May 29, 2020
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
4/5
September 7, 2020
Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).
5/5
September 7, 2020
nothing to report
4/5
September 7, 2020
Good after-sales service
5/5
September 7, 2020
Very fast delivery
3/5
September 7, 2020
Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).
Réponse de France Trampoline - May 8, 2020
Hello, and thank you for your feedback. We are sincerely sorry about this experience which does not reflect the quality of service we are used to providing. Even though we have obviously taken these comments into account, we would like to extend our sincere apologies for these inconveniences, and thank you for your trust. The France Trampoline team
3/5
September 7, 2020
delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)
Réponse de France Trampoline - June 15, 2020
Hello, We are surprised by your comment because after checking, and unless we are mistaken, your order placed on June 10 was indeed shipped on July 16, and delivered on Thursday, July 30. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
3/5
September 7, 2020
The product meets my needs, but the delivery time is really very long.
Réponse de France Trampoline - June 5, 2020
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team
5/5
September 7, 2020
listening service, quality product and responsive after-sales service.
5/5
September 7, 2020
Fast order and delivery. Very good quality products
1/5
September 7, 2020
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
Réponse de France Trampoline - June 8, 2020
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at contact@france-trampoline.com for any further questions. The France Trampoline team
5/5
September 7, 2020
Very good quality trampoline, easy to assemble. Delivery time a bit long but we knew this at the time of ordering, COVID probably didn't help...
5/5
September 7, 2020
Fast and careful delivery
5/5
September 7, 2020
-
5/5
September 7, 2020
Very good quality. delivery ok
3/5
September 7, 2020
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
Réponse de France Trampoline - May 27, 2020
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at contact@france-trampoline.com after testing the material. Thank you for your trust, the France Trampoline team.
5/5
September 7, 2020
Product meets my expectations
5/5
September 7, 2020
Durable jumping mat as well as the springs. Long delay due to Covid. Very good follow-up from France trampoline
5/5
September 7, 2020
the information service is of quality as well as the order tracking. Very satisfied and my children too
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