Avis clients France Trampoline

4.7 /5
21486 avis clients
1/5
August 24, 2020
Not satisfied.
Réponse de France Trampoline - April 19, 2020
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at contact@france-trampoline.com. Best regards, The France Trampoline team.
5/5
August 24, 2020
Good advice and availability both at the time of ordering and during follow-up.
5/5
August 24, 2020
Very good.
5/5
August 24, 2020
Excellent, the support helped me well in choosing the spare part model. It's nice to have a real customer service. Trampoline purchased from them 10 years ago, it still delights the children.
4/5
August 24, 2020
Very good advice provided by email to guide the purchase in the most pragmatic way possible.
5/5
August 24, 2020
Quality product very easy to assemble even for a DIY novice!
4/5
August 24, 2020
Correct and quality product, but the spring braking system is undersized for this 45 m zip line. You indicate that the max slope is 8% (the elevation is therefore 3.60 m) and that the max weight is 110 kg. The energy that the spring must be able to withstand should be: 110 X 9.81 X 3.60 = 3885 joules. However, the spring is completely compressed at 700 joules, which is very insufficient.
4/5
August 23, 2020
Satisfied.
4/5
August 23, 2020
Product compliant but very complicated attachments to install.
5/5
August 23, 2020
Very satisfied.
5/5
August 23, 2020
Quality product, deadlines respected.
5/5
August 23, 2020
The product meets my expectations and I have no regrets about paying more than the trampolines on the market.
5/5
August 23, 2020
Good performance.
4/5
August 23, 2020
Good service.
4/5
August 23, 2020
Quality material very appreciated by the many users!
5/5
August 22, 2020
Very good product, delivery time a bit long.
5/5
August 22, 2020
In line with expectations. Delivered before the initially scheduled date.
4/5
August 21, 2020
Very appreciated and efficient telephone service; perfect order tracking. The only downside was the very mediocre service from Mondial Relay; I strongly suggest changing delivery providers.
5/5
August 21, 2020
The product reflects the company and its staff...excellent
5/5
August 21, 2020
Parts ordered, after being well guided on the site, on a model that is not very new, well received. Perfect. The only downside, my account had been deleted and yet I continued to receive ads/promos.
4/5
August 21, 2020
Great product. Very long delivery
5/5
August 20, 2020
I have called on your services several times and it went very well. Thank you
4/5
August 20, 2020
good quality item, long delivery times.
3/5
August 20, 2020
Extended delivery time without communication
Réponse de France Trampoline - May 5, 2020
Hello, We sincerely apologize for the longer than normal shipping time. Indeed, at this time, we were still experiencing the consequences of the current crisis. Best regards, The France Trampoline Team
5/5
August 20, 2020
Very good service
5/5
August 20, 2020
Happy with my purchase
5/5
August 20, 2020
Very good site with very good quality products.
4/5
August 19, 2020
Nothing to complain about. Compliant with the order
4/5
August 19, 2020
Very long delivery
5/5
August 19, 2020
Excellent advice and very serious after-sales service
5/5
August 19, 2020
Courteous welcome, great responsiveness and efficiency in dealing with my problem. Delivery time respected. Nothing to say!!
5/5
August 19, 2020
Order placed easily and waiting for delivery
5/5
August 19, 2020
The product meets our expectations and the delivery was quite fast!
5/5
August 19, 2020
Quick order, clear site.
4/5
August 19, 2020
4 stars, because just a size error in the jumping mat.. The second shipment was long..
4/5
August 19, 2020
Everything went well but I was unable to place my order online due to missing or incorrect passwords. I was therefore forced to order by phone
5/5
August 18, 2020
Following premature wear of the protective pad, the company was able to react quickly to our issue and sent us another one. Serious site, quality products despite our small issue, which was resolved quickly.
4/5
August 18, 2020
Very fast delivery, quality material
5/5
August 18, 2020
very good to recommend
5/5
August 18, 2020
I couldn't manage to order online. So I called your customer service. As always, the welcome is warm, the staff answers your questions, they are patient, courteous, and pleasant. In 10 years I have called 4 times and I recommend your products for their quality.
4/5
August 18, 2020
Good service even though we had to wait more than 2 months between ordering and receiving the trampoline. But the product is very satisfactory.
3/5
August 18, 2020
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
Réponse de France Trampoline - May 13, 2020
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: contact@france-trampoline.com Best regards, The France Trampoline Team.
5/5
August 18, 2020
Very good.
5/5
August 18, 2020
Great product, team present despite a difficult period, I recommend with my eyes closed
5/5
August 18, 2020
A little long on the delivery. The date announced at the order was not respected.
4/5
August 17, 2020
Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
5/5
August 17, 2020
Very good service, by telephone and using the site.
4/5
August 17, 2020
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
4/5
August 17, 2020
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
3/5
August 17, 2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
Réponse de France Trampoline - May 19, 2020
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
Be called back by an advisor

Did you not find what you were looking for?

We will call you back at no charge and answer your questions.