Avis clients France Trampoline

4.7 /5
21753 avis clients
4/5
September 15, 2020
Quality products conforming to the description and received within the announced timeframe. Order received in 2 deliveries due to unavailability of a product but we had to manifest for the 2nd delivery because we were apparently forgotten...
5/5
September 15, 2020
Perfect. Completely satisfied with the product.
5/5
September 15, 2020
Very fast delivery
2/5
September 14, 2020
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
Réponse de France Trampoline - August 5, 2020
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
5/5
September 14, 2020
Order placed as part of the after-sales service which is very efficient and effective, and does not hesitate to satisfy the customer, even for products that have exceeded the warranty.
5/5
September 14, 2020
Great
4/5
September 14, 2020
Super trampoline. However, I still haven't received the ladder.
5/5
September 14, 2020
Very satisfied with my order. The product is of very good quality. Fast delivery. I recommend this site.
5/5
September 14, 2020
Fast and efficient delivery, products conforming to everything we have ordered on this site which I recommend.
5/5
September 14, 2020
The springs suit me perfectly. Fast arrival and without issues. Careful packaging.
1/5
September 14, 2020
We have not received our order!
Réponse de France Trampoline - June 9, 2020
Hello and thank you for your feedback, your order was indeed shipped at the end of July and then delivered to a relay point, you should have been contacted via email by them as well as by our team. Held for 15 days or more at this relay point and without any complaint from you, the package was automatically returned to our warehouse. We are at your disposal at contact@france-trampoline.com to know if you still wish to receive this order. We apologize for the inconvenience caused, the France Trampoline team.
5/5
September 13, 2020
Very good quality of listening from the people I spoke to online.
5/5
September 13, 2020
No issues
4/5
September 13, 2020
Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.
4/5
September 13, 2020
The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.
5/5
September 13, 2020
Order met my expectations, delivered on time.
4/5
September 13, 2020
Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...
5/5
September 13, 2020
Fast delivery and met my expectations.
5/5
September 13, 2020
excellent product, conforms to the presentation on the FRANCE TRAMPOLINE site
5/5
September 11, 2020
Very good product
4/5
September 10, 2020
delivery time a bit long
5/5
September 10, 2020
very good
1/5
September 10, 2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
Réponse de France Trampoline - June 18, 2020
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
5/5
September 10, 2020
All good, no issues.
4/5
September 10, 2020
Fast delivery, easy order, product okay
4/5
September 10, 2020
Product conforms to the description.
4/5
September 10, 2020
Good product but delivery time too long.
2/5
September 9, 2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
Réponse de France Trampoline - May 8, 2020
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
5/5
September 9, 2020
Fast delivery and quality zip line, no issues.
4/5
September 9, 2020
well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.
4/5
September 9, 2020
satisfied
5/5
September 9, 2020
Satisfactory item. To see if it lasts over time. Perfect delivery.
4/5
September 9, 2020
Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.
3/5
September 9, 2020
7 out of 10
Réponse de France Trampoline - July 31, 2020
Hello, thank you for this comment! Please feel free to give us more detailed feedback at contact@france-trampoline.com so we can achieve a 10/10 next time. The France Trampoline team.
4/5
September 9, 2020
Very satisfied with the France trampoline service
4/5
September 9, 2020
Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.
3/5
September 8, 2020
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
Réponse de France Trampoline - May 10, 2020
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
5/5
September 8, 2020
Very good follow-up of the order
5/5
September 8, 2020
Very good quality of the zip line. The children and adults love it. The delivery was very fast and without problems.
5/5
September 8, 2020
very good
5/5
September 8, 2020
Perfect, fast despite the confinement issues we all had.
4/5
September 8, 2020
Perfect except for longer than expected delays not specified on the order
5/5
September 8, 2020
I recommend this site for purchasing a trampoline.
5/5
September 8, 2020
The delivery was a bit long, probably due to COVID-19
1/5
September 8, 2020
The delivery time was very bad and no gesture / apology from the team.
Réponse de France Trampoline - May 29, 2020
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
4/5
September 7, 2020
Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).
5/5
September 7, 2020
nothing to report
4/5
September 7, 2020
Good after-sales service
5/5
September 7, 2020
Very fast delivery
3/5
September 7, 2020
Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).
Réponse de France Trampoline - May 8, 2020
Hello, and thank you for your feedback. We are sincerely sorry about this experience which does not reflect the quality of service we are used to providing. Even though we have obviously taken these comments into account, we would like to extend our sincere apologies for these inconveniences, and thank you for your trust. The France Trampoline team
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