Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
December 13, 2020
No criticism
5/5
December 13, 2020
Delivery, deadline, material, great!
5/5
December 13, 2020
Very serious. Order during full confinement with a deadline for a birthday. Easy communication with customer service. Agile in terms of shipping. A company that has a sense of service and quality! I recommend 100%
5/5
December 12, 2020
Very good product
5/5
December 12, 2020
Fast delivery. Careful packaging. Product corresponding to that described on the site. The mesh of the net seems to be of good quality.
5/5
December 11, 2020
Perfect
5/5
December 8, 2020
It's a very good product that our son loved! The instructions are easy to follow. The only difficulty is placing the trees in the right spot!
5/5
December 8, 2020
Very satisfied with the product, a lot of safety. Fast delivery
5/5
December 7, 2020
Perfect delivery, just the package a bit open hoping nothing is missing. No screws. On the phone, the person was perfect and was able to inform about the carton issue.
5/5
December 7, 2020
Perfect as always. Whether it's the quality of the product, the order, and its delivery. We have been traveling for 10 years with our trampoline in our luggage, and no matter where we are, we always have an effective response to supply us with spare parts. Bravo, France Trampoline, it's Excellence
5/5
December 6, 2020
Product compliant with the description, delivered very quickly
5/5
December 6, 2020
My search was really specific: I wanted to change the jumping mat of a very large trampoline. A not so easy task! Only your site was able to provide me with a mat for 120 springs. I received my order at the relay point very quickly. The package was very well packaged. In short, I am delighted!
5/5
December 5, 2020
Thank you for the very good advice on product details over the phone. I recommended you to a friend; happy Christmas holidays ***
5/5
December 3, 2020
Excellent service: 1/ easy ordering on the site 2/ fast delivery 3/ easy installation of the product what efficiency!
5/5
December 2, 2020
I first called to be sure to take the right net and France Trampoline guided me well. The net is of very good quality.
5/5
November 29, 2020
An impeccable, responsive, and fast service. I highly recommend this site.
3/5
November 28, 2020
We have a somewhat mixed opinion of our order, after ordering a premium trampoline net with a velcro wallet closure, we received the net identical to the standard model. After an email to address this order issue, we were told that we indeed received the ordered model and that the velcro model is no longer marketed. Nothing indicates on the product that it is indeed premium and therefore thicker and more resistant than the standard. In any case, the net received is thinner than the original. Best regards ***
Réponse de France Trampoline - October 22, 2020
Hello and thank you for your feedback. To comply with current standards and offer the best quality and safety materials, it is true that we regularly evolve our products. The change in mesh may give the impression of a thinner net, but after verification, I confirm that it is indeed the premium trampoline net that we are currently marketing that you received. If you would like more information about this product, please do not hesitate to contact us. I hope this net will give you complete satisfaction in use, do not hesitate to modify your rating in this sense if that is the case. Best regards, the France Trampoline team.
5/5
November 28, 2020
Following a product return ordered by mistake, excellent commercial dialogue and exchange with the expected product.
5/5
November 26, 2020
Delivery times respected, product compliant and well adapted
5/5
November 25, 2020
Nothing to report
4/5
November 24, 2020
product corresponding to my order
5/5
November 24, 2020
Very satisfied with the service. Delivery time very long due to confinement but we were always kept informed of the progress of our order, which was appreciated.
5/5
November 24, 2020
Quality product
5/5
November 24, 2020
OK everything is very good
5/5
November 23, 2020
Fast delivery. Product corresponds to our expectations. To see over time.
4/5
November 23, 2020
Perfect
4/5
November 23, 2020
Product conforms to the description
5/5
November 23, 2020
Apart from the complicated delay, the information was transmitted perfectly. Telephone reception and service very good, completely correct, nothing to complain about. Appreciable, Perfect.
5/5
November 23, 2020
Everything went well, quality product.
5/5
November 23, 2020
Great ;-)
4/5
November 23, 2020
this new net does not really differ from the first delivered and is not perfectly adapted..
4/5
November 23, 2020
The delays are long so that's why I didn't give 5 stars but they don't sell you dreams from the start. The follow-up is done correctly. Impeccable!
5/5
November 22, 2020
Top customer service
5/5
November 22, 2020
Delivery in reasonable time, very good material
5/5
November 21, 2020
Conform and fast delivery
5/5
November 17, 2020
excellent quality of service
5/5
November 16, 2020
Products conform to the order, delivered on time, very good quality, easy to assemble. The only negative point is the very unpleasant delivery person who refused to let me check if everything was there (3 packages, order scattered in the 3)
5/5
November 16, 2020
serious company; good follow-up
5/5
November 16, 2020
Good customer service, quick, attentive
1/5
November 16, 2020
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
Réponse de France Trampoline - October 9, 2020
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
5/5
November 16, 2020
Nothing to report, very good transaction and the basketball hoop has been very successful!
4/5
November 15, 2020
Good advice by phone
5/5
November 15, 2020
Product corresponds perfectly to the description, delivered quickly
5/5
November 14, 2020
Very good service and attentive to the customer. But you need someone strong to assemble the trampoline because it is very hard. But I am very satisfied. Very good product and fast delivery.
3/5
November 13, 2020
Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.
Réponse de France Trampoline - May 20, 2020
Hello and thank you for your feedback, we have indeed experienced extended supply delays due to the health crisis. To allow you to enjoy your trampoline as quickly as possible, we have decided to send the missing non-essential additional accessories later and at our expense. This is a solution that seems to please most of our customers and allows us to ensure optimal service quality. We are obviously sorry to read about this compatibility issue and wish to apologize for the inconvenience caused. The France Trampoline team.
5/5
November 12, 2020
Hello, order received after a small issue with hooks. Thank you
5/5
November 12, 2020
very good service
5/5
November 12, 2020
Very good quality of service and performance.
5/5
November 11, 2020
Impeccable, quality product, easy to install, undamaged packaging
5/5
November 11, 2020
Impeccable service, very good merchandise, nothing to report
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